We stayed here for 2 nights in March 2013 and were disappointed by our experience. On arrival, before we had even made it to the reception desk, we were harassed by a tuk-tuk driver who seems to be associated to the property (he sure hangs around it a lot) to use him for a tour to Angkor Wat, Angkor Thom etc. The manager / owner? at reception was not that friendly either (at all during our stay - a welcome and smile doesn't cost anything, right? Nor would looking smart when guests arrive, as opposed to an untucked football top). Then once we had checked in and were shown to our room we were again told about the tours the guesthouse could provide. Now I appreciate that in some places guesthouses and hostels need / like to supplement their income, but these guys were far too pushy about it for our liking ("yes thanks, I'm more than aware the weather in Cambodia is hot but we're still going to hire a bike"). We had the same offers in the morning too, despite all our previous rejections. We also asked for a map, although they wouldn't provide one, and when we asked for some advice where to go to find a camera shop they wouldn't tell us specifically but of course the tuk-tuk driver would be happy to take us to one he knew. As for the property, on their own website, the twin room with fan was advertised as having hot water but it certainly didn't (ditto the traditional Khmer picture and slippers - why is that even advertised?). The manager confirmed that none of the rooms at PGL have hot water so there was no chance of being moved rooms. The room we had was clean enough for a budget property, although the mosquito net had a few larger holes which we had to plug with tissue and tape. The television had a very fuzzy picture and no remote control, but the WiFi worked in our room although was not strong / consistent enough to use Skype. The free breakfast of fried egg on toast or fried egg on noodle soup was ok. There is one member of staff (the taller guy of the two who work reception) who was friendly, helpful and nice, its just a shame we didn't deal directly with him so much. On check out, the not so nice manager / owner? then cheekily tried to charge us the full rate even though a 10% deposit had been paid when we booked. We pointed out that there was no hot water etc and he said we should've complained previously, which we did to another member of staff so they obviously don't talk to each other, but we managed to get a reduced rate of $7 per night. He seems to care only about getting our money, which is a shame because on our current trip we've stayed at so many budget places with are friendly, welcoming and manage expectations so much better (honesty and manners don't cost anything!). This property is another example of somewhere which overpromises and underdelivers. Had it not been for the rude manager and irritating tuk-tuk driver, as well as advertising hot water but having none, I imagine we would have been content with our stay.
- Also Known As:
- Palm Garden Hotel
- Palm Garden Hotel Siem Reap
- Official Description (provided by the hotel):
- Palm Garden Lodge & Siem Reap Tours is tropical garden in downtown of Siem Reap with Khmer style furniture, just a simple and peaceful place for your holiday. Closed to Market, Restaurant and Pub Street Area. 10 minutes to Central Market, 15 minutes walking to Old Market, Pub Street, Night Market, Siem Reap River and Artisan D' Angkor. You will enjoy staying in Our Lodge! Free WiFi & Internet 24 Hours Free Pick up Free Breakfast Free Tea & Coffee 24 Hours Free Picnic Box (Minimum 2 Nights Stay). Best regards, Leng Dein ... more less
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