I had read many of the Pavillon d'Orient reviews before booking, but still had apprehensions. We've stayed at a few hotels highly touted by TA reviewers, and were disappointed in the quality of the hotel and/or the service. But I wouldn't hesitate to recommend Pavillon d'Orient to friends who enjoy a hotel with atmosphere and service.
We had a junior suite in the very new wing, and initially there were a few problems with our room. Some of the lighting wasn't working, and there was a problem with the drain in the shower. The staff, however, took care to see that both problems were fixed quickly, with as little inconvenience to us as possible.
I wasn't a huge fan of the room decor, as the multitude of different fabric prints and tile designs didn't harmonize, in my eye. Just a solid-colored bedspread, in my opinion, would have changed the room to one more modern and refined. But I still enjoyed the comfort of the room very much, and the overall atmosphere of the exterior and garden was lovely.
We elected to have a car instead of a tuk-tuk during the day. Having been to Siem Reap years ago, we were familiar with the distances involved, and also with the heat and humidity. It was wonderful returning to our cool car after sweaty hours exploring the ruins, and our driver, Samreth (pronounced Sohm-rah), always provided us with ice-cold water and chilled moist towels. This was so appreciated!
Samreth was a careful driver who knew his way around very well, and was a super-nice guy, as well. He was also very well-informed about the Angkorian era and sites. A car and driver doesn't add much to the cost of the room, and covers ground a lot faster than a tuk-tuk. I'd highly recommend his services. We still had a dedicated tuk-tuk driver at night, provided by the hotel, so it was the best of both worlds.
If I had any complaint, it would be about the lack of spiciness in the restaurant food. I know Cambodian cuisine, and it's watered down in many places, no doubt due to complaints from travelers unused to spicy food. I had a difficult time convincing the kitchen that I wanted my food spicy. And I feel travelers are missing out by not adapting their palates. But that is a nearly constant complaint of mine in SE Asia, where the food is changing for the worse, to accommodate blander Western tastes.
To summarize, although I've stayed in better hotels, they were much more expensive. For a small hotel of this sort to hold itself up to such a high standard of service is extremely unusual. If you're going for luxury, this might not be the place for you. But if you want a hotel with great charm, comfort, and service, you won't be disappointed.
The new junior suites are a good size, and slightly quieter than rooms in the older wing.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.