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“Best customer service!!” 5 of 5 stars
Review of Los Tajibos Hotel & Convention Center

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Los Tajibos Hotel & Convention Center
4.0 of 5 Hotel   |   Ave San Martin 455, Barrio Equipetrol, Santa Cruz 2966, Bolivia   |  
Hotel website
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Hotel amenities
Special Rate
$165 (USD)
Ranked #1 of 43 Hotels in Santa Cruz
Santa Cruz, Bolivia
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Best customer service!!”
5 of 5 stars Reviewed December 5, 2013

While at the beautiful pool at Los Tajibos; our 8 year old daughter slipped off the edge of the pool and seriously cut herself. The staff could not have been more helpful, professional and caring. The lifeguard alerted the staff medic who showed up immediately and started to attend to her. The customer service attendant followed right behind recommending for her to be taken to the top hospital in Santa Cruz and assuring us everything would be taken care of by the hotel. As we came out of the pool bathroom with her; to my surprise I found four security guards, one lifeguard and more hotel customer service staff members lined up seemingly to show their support and caring attitude.
True to their word, Patricia and Maya met us later at the hospital along with the General Administrator of Los Tajibos to check on Issa's condition and to handle all paperwork and payment requirements. This included emergency room...treatment...surgery...recovery and one night stay. In this day and age; follow-up, care and commitment to the customer such as this is very hard to find; if not non-existent.
We have many options for spending our money at hotels and resorts in Santa Cruz. This type of service is the reason we have been Viva Club members for years at Los Tajibos and will continue to do so. This is the ONLY hotel/resort I recommend to family and friends.

We are extremely grateful to everyone at Los Tajibos.
Many thanks,

Dale Bond
Dec. 5th, 2013

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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229 reviews from our community

Traveler rating
    116
    76
    25
    5
    7
See reviews for
29
26
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122
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Society Hill SC
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 3, 2013

I love this hotel.....The staff is exceptional, the property is beautifully landscaped, the pool is breathtaking. They is also a great Spa...you can get a variety of Facials, Massages, Waxing, Makeup, Manicure and Pedicure, and a variety of hair Salon Treatments. The Spa is called VIVI club and spa. The restaurant is excellent . It is just an excellent place to relax. I was there 4 times in July, 2013

Room Tip: I prefer rooms with a view of the pool
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Top Contributor
176 reviews 176 reviews
87 hotel reviews
Reviews in 98 cities Reviews in 98 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed August 28, 2013

The place is a typical example of an oasis in a remote place. Very nice property, good service, frequented by locals (and considered top notch by them), boasting five stars; yet once inside the room there are a few details that make the fifth star questionnable. Somewhat nondescript design, noisy plumbing, missing hotel information, only basic toiletries etc. Rooms with direct access from the outside terrace are also getting quite cold by a cold spell. Breakfast is good though, service reliable and the hotel has a nice old world atmosphere.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 15, 2013

This is a nice property with a good local flavour. It is not the typical building of an international hotel chain. It is on a large propery and its is mostly developed horizontally around a very nice swiming pool. Rooms are also decoarted with a local touch.

Hotel facilities are spacious and good to work and have meetings there. Breakfast is quite good as well.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Buenos Aires
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 8, 2013

A real Oasis in the middle of Santa Cruz. All brand new rooms look to an enourmous pool in the middle of a tropical garden. Rooms are brand new, big and with nice furniture. The service in the hotel is excellent and they have a good breakfast. It's great for business trips and leisure.
I'll stay there every time I visit Santa Cruz

Room Tip: Choose a room in the floor level, they have terraces facing the pool with the best views
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
146 reviews 146 reviews
39 hotel reviews
Reviews in 52 cities Reviews in 52 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed July 13, 2013

This is the best hotel in town. Hands down.
The only drawback may be that it is far from downtown (other people may consider this an advantage). But there's a few good restaurants nearby that you can go walking without any problem: Chalet Swiss and Jardin de Asia (highly recommendable both). The former is about 3 blocks away. The latter is located within hotel premises, but you will never find it unless you ask the concierge!
Breakfast is very good, but lunch or dinner are just good. Go elsewhere.
Bring your swim suit: the hotel has a large set of pools.

Room Tip: rooms near the swimming pool are a bit more expensive, but are closer to the lobby and have a great...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 21, 2013

Good and dependable hotel for business travelers. Friendly staff, and friendly service. The rooms are fine and have all the amenities for business travelers. The AC is a bit too loud in the rooms. The food in the restaurant is good. Overall, the hotel has a bit of a 80's-90's flair, but this gives it a certain charm.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Los Tajibos Hotel & Convention Center

Address: Ave San Martin 455, Barrio Equipetrol, Santa Cruz 2966, Bolivia
Phone Number:
Location: Bolivia > Santa Cruz Department > Santa Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Cruz
#1 Luxury Hotel in Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Los Tajibos Hotel & Convention Center 4*
Number of rooms: 207
Official Description (provided by the hotel):
Attractive Hotel comprising 2- & 3-story buildings, situated on 15 acres. ... more   less 
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Also Known As:
Los Tajibos Hotel Santa Cruz
Los Tajibos Hotel And Convention Center

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