Room was clean. Mattress comfortable. Comfortable pillows. Excellent, convenient location. Reasonable cost of room. Upon arrival for check in, another guest was standing at desk waiting to check in. He explained he had been waiting for about five minutes and had seen no one. After another 7 minutes, we heard a voice from the second level saying she would be down in a minute. The elevator opened and Debby, assistant manager, exited with a load of towels in her arms. She crossed the lobby, entered a back office and put down the towels before approaching the desks and greeting the waiting guests. She checked the guest in without any acknowlegement of my presence. As she was completing the other guest's check in, she said "now, the drill about breakfast" and cited serving times. As the other guest left for their room, she turned to me and I advised her of our reservation. The check in process was efficient. As we were completing check in, the guest who had checked in before us returned to the desk and asked if they had any extra drapes as their drapes had holes in them. They were told there were no extra drapes as they were replacing the drapes. We did not find any problem with the drapes in our assigned room.
The lobby was very dark and uninviting. There is a beautiful chandelier, but it's decorative value is decreased because of the dark lobby. I did observe there is some overhead recessed lighting that would probably make the lobby more inviting if these were turned on. Another negative is the pool is right off the lobby, and upon entry to the lobby there is a very unpleasant chlorine odor. Because of the placement of the pool, I'm not sure anything can be done to make this better. Therefore, this would not prevent me from staying at this location in the future.
We chose to take our luggage to our car and return for breakfast. As we exited the property, a lady just outside the door was smoking and told us to "have a good day" when I realized she was the front desk attendant. Another employee who I later realized was the breakfast attendant was standing outside talking with her.
We did not arrive for breakfast until about 8:40 am. Selections included scrambled eggs, boiled eggs, biscuits and gravy, yogurt, fresh fruit, cereal, and bagels. There is a waffle maker, but the batter container was almost empty. We did not see an attendant so chose items other than the waffle. Another guest went to the desk to advise them the waffle machine was empty. I did not realize the breakfast attendant was sitting at the front desk until the attendant entered the breakfast area. My husband and I completed our breakfast and left about 8 minutes later and the waffle batter had not been replenished.
While my husband and I were in the breakfast area, we heard 5 guests approach the front desk clerk voicing complaints of one type or another.
Some of the difficulties at this property seem related to lack of personnel -- i.e., the lack of attendance at the front desk when we arrived to check in at 4 pm; lack of an attendant in the breakfast area; desk clerk standing outside smoking.
Would suggest that you check your bill. Ours included a $1.13 for a "Safew/limited warranty". Because we stayed only one night, I did not mention the $1.13, but, since we did not use the safe, I would not allow this charge for future stays.
Ice machines are located on the 1st and 3rd floors.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.