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“Great trip, fun quick visit.” 4 of 5 stars
Review of Arrowwood Resort & Conference Center

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Arrowwood Resort & Conference Center
3.5 of 5 Resort   |   2100 Arrowwood Lane Northwest, Alexandria, MN 56308   |  
Hotel amenities
Ranked #6 of 13 Hotels in Alexandria
Minneapolis
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
14 helpful votes 14 helpful votes
“Great trip, fun quick visit.”
4 of 5 stars Reviewed October 23, 2013

We went for MEA, booked the room about three days before we arrived. Our room was huge and in really great shape. The only thing I would say is that it had quite a strong smell, not smoke or anything rotten, just a strange smell. Aside from that, we were happy with the room and the ample space. We came for the waterpark and the kids loved it. The only issue with the night we were there was that it was actually really cold in the waterpark area and even in the water in the hot tub wasn't even very hot. Most waterparks tend to be very tropical and this was really cold. In speaking with the staff, they acknowledged the problem and said it was being worked on.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arrowwoodgm, General Manager at Arrowwood Resort & Conference Center, responded to this review, November 18, 2013
Thank you for taking the time to write a review and for your comments and suggestions. I'm pleased you had a great trip! I'm sorry the room had a strange smell, I've alerted housekeeping and they have rectified the problem. I also appreciate your comments regarding the waterpark temperature. We do keep our waterpark warm and tropical for the enjoyment of our guests, thank you for letting us know that it was chilly so we could fix the issue!

Again, we appreciate your helpful suggestions and we look forward to seeing you again soon at Arrowwood Resort!
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221 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Any
English first
Saint Louis Park, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 21, 2013

We took our first trip to the hotel for MEA 2013 and stayed in one of the loft rooms. The bathroom had mold in the shower, and the light fixture in the bathroom was very dusty. The wallpaper was bubbling throughout the hotel room, and the heat/fan vent was very dirty. Called to request cleaning service because of the mold and dust, the front desk wrote down the details but when we came back to the room we discovered that most, not all of the mold was removed from the shower and the light fixture was still dusty. Most importantly no one apologized for the room being so dirty. My 2 year old son found an old wristband for the waterpark from four months ago somewhere in the bedroom, GROSS.

The place seems to deal in quantity not quality. The waterpark was pretty run-down, water guns were ducked taped because they were broken.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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arrowwoodgm, General Manager at Arrowwood Resort & Conference Center, responded to this review, October 22, 2013
Thank you for the review. I sincerely apologize for the cleanliness issues you had with your room. There is simply no excuse for what you experienced, but we do appreciate you telling us and allowing us the opportunity to correct it. We will be starting an extensive renovation of the suite addition that you stayed in this winter. We hope you give us another opportunity to show you the level of service and accommodations you would expect and deserve from Arrowwood Resort! Thank you again!
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Saint Paul, Minnesota
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 20, 2013

We came up for MEA weekend. The rooms are spacious and the door to outside was nice. The floor was dirtier, however than it should've been. My son had dropped a small Lego which gave me a need to search the floor near the beds. I found dried orange peels, Cheerios and other items that the housekeeper should have found.

I've been to many hotels in the past 5 years, and at this price point there should be some breakfast offering besides a sitdown restaurant.

The kids had a lot of fun at the waterpark, which would be the main reason we would come back. Some updates are definitely needed, along with a stronger emphasis on cleanliness here to get to a 4 or 5 rating.

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arrowwoodgm, General Manager at Arrowwood Resort & Conference Center, responded to this review, October 22, 2013
We appreciate your comments! I'm happy you enjoyed your guestroom and the indoor water park! I apologize for the items you found under the bed, you are correct in saying our housekeeper should have found them! Thank you for letting us know!

Again, thank you for your comments. We look forward to serving you again soon!
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Minneapolis
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 18, 2013

We came MEA weekend without kids. A mistake on our part - a hotel with a water park is a great getaway for families, but kids in the hot tub is not very relaxing. I wish they would institute a NO ONE UNDER 16 in either hot tub rule. There is so much other stuff for them to do. There was a weird gurgling noise above our room but they fixed it immediately when we mentioned it. (Air in the water system) The room was not that clean, as other reviewers had mentioned. The fitness center REALLY needs an update. A 1990 treadmill with no safety pull is not my idea of a workout. The water view is nice and the balconies are pleasant. Don't set your expectations too high and it will be a good experience.

Room Tip: Water view.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arrowwoodgm, General Manager at Arrowwood Resort & Conference Center, responded to this review, October 22, 2013
Thank you for your review and feedback. We appreciate knowing where we can improve and where we are doing well! It was a very busy weekend with lots of families so I apologize that the hot tub was busy while you were here. I am happy to report that we are replacing the fitness equipment you mentioned. I'm glad you were able to use the facilities and enjoy your stay with us! Thank you again for your comments!
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Fort Collins, Colorado
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 14, 2013

Booking my reservation via phone was easy and the hotel offered a great group rate for the wedding I was attending. I ended up having to modify this reservation at least 4 different times. Each modification was easy and the person helping me was helpful, cheerful, and got the change correct!
I'm giving 4 stars because no matter what we tried, we couldn't get the room to cool off. We did not contact the service desk because we only stayed one night. Other guests at the hotel/wedding were there longer and had the same complaint. I'm not sure if they reported the issue or not.

Bottom line: I would stay here again and recommend it to anyone.

Room Tip: Pay attention to the exits as you are walking to your room, this will save you from having to go thr...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arrowwoodgm, General Manager at Arrowwood Resort & Conference Center, responded to this review, October 22, 2013
Thank you for the great TripAdvisor review! We appreciate your comments about the amazing customer service! I'm sorry your room was warmer than you wanted. Had you let us know we would have had the issue addressed immediately. Again, thank you for the great comments! We're glad you'll be back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Minnesota, Usa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2013

Tremendous resort...great accomadations, stayed at the cottages...wow close to beautiful Lake Darling..much to do golf,horse back riding, water park, employees tremendously friendly..A+ place to stay...clean rooms, food was fantastic, easily accessible for the handicapped

Room Tip: Cottages are great!
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arrowwoodgm, General Manager at Arrowwood Resort & Conference Center, responded to this review, October 22, 2013
Thank you for the great comments about Arrowwood Resort! I'm glad you enjoyed your stay with us! We look forward to seeing you again soon!
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Medora, North Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 21, 2013

The halls are old and creeping. The lighting is dark and depressing. The walk to the room was a VERY LONG zig-zagged( see the map). We stayed in room 244. Room service was fast and correct. Would not recommend this end of the resort. If you are claustrophobic this will be good for you :( bathroom is small. The room itself is large but too dark.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arrowwoodgm, General Manager at Arrowwood Resort & Conference Center, responded to this review, October 22, 2013
I love The Shining! That's very funny! I'm sorry you were put in the last room at the end of the hall. It can be a long walk! The hotel is designed so the majority of rooms have a great lake view, so hopefully it was worth the walk. We do try our best to honor all our guest requests, so next time, please let us know you would prefer something closer to the lobby.

Thank you for your review of Arrowwood!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arrowwood Resort & Conference Center

Address: 2100 Arrowwood Lane Northwest, Alexandria, MN 56308
Location: United States > Minnesota > Alexandria
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Arrowwood Resort & Conference Center 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Arrowwood Resort And Conference Center
Arrowwood Hotel Alexandria
Arrowwood Resort Alexandria
Alexandria Arrowwood Resort
Arrowwood a Radisson Resort Alexandria
Arrowwood Alexandria

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