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“Best stay for a family” 4 of 5 stars
Review of Country Inn & Suites By Carlson, Alexandria

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Country Inn & Suites By Carlson, Alexandria
2.0 of 5 Hotel   |   5304 Highway 29 South, Alexandria, MN 56308   |  
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Ranked #7 of 13 Hotels in Alexandria
regina, sk, Canada
1 review
“Best stay for a family”
4 of 5 stars Reviewed August 14, 2014

The stay is short but nice. I enjoy the environment and the cozy room which is suitable for a family trip to field. if you want to stay quietly, you better choose Country Inn which allows you have a country like and enjoy the fresh air in the countrysite.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review, August 15, 2014
Thank you so much! It was wonderful having you with us.
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94 reviews from our community

Traveler rating
    16
    28
    12
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    17
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 12, 2014

This is a great place to stay! Rooms are comfortable. Does need to be updated. Overall it was very nice. Pool was nice. Very good selection for breakfast. Staff was very friendly and helpful. Lots of parking. Very quiet.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review, August 13, 2014
It was wonderful having you with us at the hotel. We are under renovation and are trying our best to get the hotel updated, with the least inconvience to our guests. Have a great week!
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Alexandria, United States
1 review
3 of 5 stars Reviewed August 9, 2014

I have stayed here before and came back again because I have been very satisfied. The breakfasts are more than the standard Continental serving eggs, fresh fruit and great coffee choices. The pool was a great temperature to get in to and for swimming laps, although the laps were short! I am comfortable here. The employees are very nice and helpful when needed.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review, August 11, 2014
It was great having you with us. We try to make every guest feel at home.
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Apple Valley, Minnesota
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 6, 2014

Very nice hotel and great location....We were in town for Lake Geneva Bible Camp over the 4th of July weekend...Great hotel and hotel staff...great breakfast selection as usual...Staff was right there when we checked in and when we checked out....Really love the extra touch of the cookies at the main desk....Rooms were fantastic, as usual, as we tend to stay in Country Inns if they are available in the areas we go to..Would recommend this hotel to anyone...

Room Tip: Location off the freeway, but all rooms are quiet..
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review, August 7, 2014
It was wonderful having you with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, United States
1 review
1 of 5 stars Reviewed August 4, 2014

The woman who checked us in was dirty - greasy hair, dirty nails and in a wrinkled shirt way too big for her. Very unprofessional. Additionally, the breakfast room trash was overflowing and smelled bad. There was no staff around - including at the front desk - to report this to, so we left and went somewhere else for breakfast. The only time we saw a staff member was when we checked in. Otherwise, nobody was at the desk and we didn't see anyone in the halls.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review, August 6, 2014
I am extremely sorry about the experince you recieved at our hotel. I will speak to all of my staff about this and correct the issues you discused.
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Alexandria, MN, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 30, 2014

My husband and I came to Alexandria to bike on the Central Lakes Trail, so we weren't looking for a fancy room just a clean place to shower and sleep. The place is clean and the staff was great, but the facility really needs a makeover. Locks on the entries were broken. Whirlpool was cold. The computer in the lobby didn't have a stable internet connections, more than half the time it was unable to connect. The toilet broke, there were areas of peeling paint in our room the ceiling in the first floor hallway was on the door trim. Dark and creepy.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review, August 3, 2014
I apologize for the condition of our bathrooms. I realize that they do need work and we are under renovation, with this said, we will be repainting the bathrooms as occupancy allows. We are also adding new lighting all through the building, I do have this in the process. We will also be giving the hallways a face lift too. Unfortuneately this all takes time but I assure you we are in the process of correcting them.
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Bloomington, Minnesota
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 27, 2014

We stayed at this location while in town for a wedding. Very brief stay and I was a little worried about prior reviews. Our room was very nice and was one just recently renovated. There were a few issues with paint touch up needed but nothing that is a huge default. Bed was super comfy and room was very clean. The hotel over all is very clean and the breakfast area is very nice.

Staff was good with the exception of the front desk and my complaint would be regarding the check in. We arrived at 3:15pm check in was 4:00pm. The gal at the front desk told us that OUR room was not ready. Told her we were in town for a wedding and would really like to check in and we were told none of the 60 rooms were ready. 45 minutes prior to check in and you have no rooms ready? And she indicated everyone checked out at noon and they were running behind. So we had to come back to the hotel after the ceremony, check-in and then go back to the wedding, kind of a hassle but it was 45 minutes not hours early. And the other item was when I came back to check in I was assigned a room on the 2nd floor I told her my husband was disabled and would like a room on the first floor, she told me that was not possible and I was not in the mood to argue an issue since I needed to get back to the wedding. There are not a lot of stairs but for a person with a cane and balance issues, the stairs are an issue, So me giving this a high review is based solely on the room and not the front desk staff.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review, July 28, 2014
I apologize for this inconvience, it was not our intention to cause you any undue stress. Please understand we try to do our best with all of our guests, who all have places to go. I sincerely apologize. Thank you for your suggestions, we will try and accommodate everyone better in the future. Have a wonderful week.
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Additional Information about Country Inn & Suites By Carlson, Alexandria

Address: 5304 Highway 29 South, Alexandria, MN 56308
Phone Number:
Location: United States > Minnesota > Alexandria
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 Hotels in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:2 star — Country Inn & Suites By Carlson, Alexandria 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Country Inn Alexandria
Alexandria Country Inn

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