The large cabin that was rented for our family was great, very spacious and relaxing. The kitchen was stocked with utensils and plates, we had an easy time finding everything and more for necessary cooking and grilling. The rooms were clean and appointed very well with proper bedding, etc.
The huge deck outside was great and spacious enough to fit a good number of guests. The lake was close by and had very easy access to the dock with a large wooden staircase. A gazebo was also close to the lake for relaxing. In some of the other reviews people mentioned the great activities, which is also true. They also had a pizza night which was really nice.
Now, for the bad. First, while the cabin was great, I don't think it was priced correctly. At $4500.00 per week you would think the boat dock/lift would be included in the rental. It wasn't. They charged a separate amount for this.
Secondly, the customer service was lacking. Upon our arrival we decided to go on a bike ride, which we remember was prominently listed on their website and review site. They had 3 adult bikes available, 2 of which had flat tires and bent rims. No big deal but if you advertise having bicycles available, you may want to actually have them on location. In asking about the bikes, one of the resort owners went into a long uninteresting explanation of how they should get new bikes anyway (which never happened the 4 days we stayed).
Another example of the customer service was the dock rental. One member of the family brought a pontoon and paid the "rental fee" for use of the lift and dock. One would think that would be included in an expensive resort rental, but it was not. One of the mornings the wind picked up and damaged the lift. The resort owner proceeded to go into a long rant/tirade about how she never saw such malfeasance or carelessness. It was normal wear and tear at best. He was charged a repair fee to the lift in addition to the normal rental fee for use of it!
Anyway, overall the resort was nice but in my opinion not worth the terrible customer service.
- Official Description (provided by the hotel):
- Family friendly resort on premium Minnesota lake. Pontoon and ice fish house rentals. Fire places, whirlpools, childrens activities, Art Studio with free lessons at a real old fashioned Minnesota resort. Swim, ski or fish in Lake Mary and roast marshmallows at your own firepit. ... more less