We were in town for the Journey concert at the DTE Theatre. After we had registered, we were relaxing in our room, when we found several items in places that made it obvious the room had not been cleaned thoroughly. After my husband spoke with Naomi from the front desk, he was asked if we would like a different room. The answer was, of course, yes!! She came to our room to speak to both of us, told us the total cost of the room would be comped, and then brought us the key to the new room. After we moved, she then called to see how the new room was working out for us. She handled this distressing time so professionally and promptly, and was so kind. Without her caring attitude and great service, we never would have stayed there again. (I was pretty creeped out!!) If we are in the area again, we wouldn't hesitate to book there again.
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- Also Known As:
- Hampton Inn Auburn Hills Hotel Auburn Hills
- Auburn Hills Hampton Inn