Having heard for years about the wonderful dining experience at Shari's I was very excited to be invited by family and friends to dine with them at Shari's on New Year's Eve. We were a party of 10 and the overall comment at the end of the evening is that Shari's is a wonderful place for a fine dining experience, but not so great on a holiday.
We had a reservation for 11 and our table was ready and waiting for us when we arrived. We were greeted at the door, our coats were taken and we were promptly seated.The menu offered more than enough variety so everyone was able to find something they wanted to try.
Our server started out very friendly and anxious to please. The service declined in direct proportion to the number of guests our server was helping. A first round of drinks came from the bar very slowly. While the entire order was taken at one time, two people in our party were served their drinks 5 to 10 minutes before the rest were served. Unfortunate as we were waiting to have a toast to start our evening.
Our server didn't seem to know much about the menu. Each time we asked a question, the response was, "I'm not sure, let me check". Even after checking, some of his answers left us confused.
We ordered a sampling (chef's choice) of appetizers. Some were good, others not so much. We may have been better off selecting a few from the menu on our own. Several people ordered the soup, lobster bisque. The server didn't check on us after serving the soup. He should have. Three people didn't get theirs, and I couldn't eat mine.
It took a very long time for our entrees to be served. The server never came to our table to update us on the progress of our meals. As we waited for the checks, a young woman came to our table. She said she had been sent to see if there was anything she could do for us, and to say thank you for our patience during the period of the evening when the kitchen was a little slow. A "little" slow! I never like to feel rushed when I am having dinner, but the length of time it took for this meal was excessive. In other settings I have been known to walk out without eating or paying when the service was this poor.
I bet that makes you think I won't go back. Not so. I would love to go again for a special dinner. Just not on a holiday.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.