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“Under Construction” 3 of 5 stars
Review of Candlewood Suites - Detroit/Ann Arbor

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Candlewood Suites - Detroit/Ann Arbor
2.0 of 5 Hotel   |   701 Waymarket Way, Ann Arbor, MI 48103   |  
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Ranked #16 of 31 Hotels in Ann Arbor
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Under Construction”
3 of 5 stars Reviewed September 3, 2013

This place has no pool, no breakfast and is under construction. The view out my window is the back of a strip mall. The washers and dryers are free. That's the only good thing I can think of. Only reason people stay here is the proximity to Michigan University and the Big House stadium.

  • Stayed September 2013
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites - Detroit/Ann Arbor, responded to this review, September 19, 2013
Dear dan860818,

Thank you for taking the time to express your thoughts and concerns. We work hard to ensure that our facilities and services are superior and we are sorry we fell below your expectations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    14
    21
    10
    5
    5
See reviews for
13
11
5
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Cedar Rapids, Iowa
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 25, 2013

We stayed there for the Ann arbor art fair. we were only 5 minutes drive from the fair and it was an easy commute. The rooms were nice and didnt appear worn or aged. The a/c did not wok in our first room so they quickly moved us to another. The pet area out back had a nice brushy area my dog liked to explore. I recommend it for dog lovers/travelers.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 20, 2013

When I was working in Asia I stayed at apart'hotels instead of regular hotels. More room, better environment, room to work, rest, especially for longer assignments. Candlewood Suites does just that............for modest pricing, you get a spacious room or rooms, kitchenette, large bathroom and usually excellent geographical location. For a 1 nighter it probably doesn't matter so much but for 3 or more days the extra room really helps. Candlewood is a close relative of Intercontinental and they have learned lessons from the best.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, MI
Top Contributor
128 reviews 128 reviews
112 hotel reviews
Reviews in 101 cities Reviews in 101 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed June 22, 2013

Candlewood Suites is an older brand in the Holiday Inn line. This hotel was fine. It was not new and luxurious, but it was a clean, safe, place to stay. Candlewood Suites have stoves, fridges and microwaves. All of these were operational and would easily accommodate an extended stay. There are comments about not housekeeping and this is true and also a reason why these suites are more reasonable for extended stays than a standard hotel. I really don't like anyone in my room after I've settled in a few days, so I'm A-OK with that. There are a lot of restaurants and shops very near to the hotel and also very near to downtown Ann Arrbor. I was there on restaurant so the downtown area was packed with visitors even during the week. Also not far from the hospital or the arboretum. I make use of the candlewood cupboard to get "on your honor" late night snacks and drinks. The work out area is clean, and if I were there for longer I'd not hesitate to use the clean laundry facilities. I was allowed an early check in which I very much appreciated!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, New York
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 29, 2013

I got in fairly late and liked their system of a lock box: enter digits of your last name in order to access your key card which allows you access to the hotel and your room.
Very nice kitchenette with microwave, fridge, etc. Nice, large bathroom. Comfy bed.
Only thing I disliked was that the lighting in the parking lot wasn't great. As a young woman travelling alone, the parking lot wasn't particularly inviting.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northern Michigan
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 25, 2013

We spent one night there and it was our first time at this chain. It operates more like an extended stay with kitchenettes in each room so we had a studio. The bathroom was particularly nicely appointed as was the rest of the room. We were happy to see the TV was HD which is unusual in typical chain hotels. The bed, however, was pretty uncomfortable so we tossed and turned all night. There was also a lot of noise above us so I called the front desk at 10:15 pm and they took care of it. Instead of the usual boring breakfast, they offer items to purchase so we skipped it and happily went across the street to Whole Foods and had delicious scones and coffee.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites - Detroit/Ann Arbor, responded to this review, May 12, 2013
Dear trevian8,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the bed. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton OH
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 11, 2012

My wife and I stayed in a one bedroom suite for five weeks to help our daughter and son-in-law take care of their newborn son. We were very comfortable and found the staff very accommodating. The rooms had just been updated (we were there when all the new flat screen TVs, one each in the living room and bedroom, were installed) and the look belied the low cost (we paid under $80 per night due to our long stay). I am very sensitive to noise and loved the fact that the suite is a real suite, with the bed in a separate room with a door, and excellent soundproofing. In most hotels I can't stand the noise of the heater/AC unit rumbling as it goes on and off; here the unit is in the living room, is fairly quiet anyway, and there is a duct to the bedroom such that very little noise can be heard from the unit. Furthermore, there are great room-darkening window treatments so its easy to sleep late.
The exercise room is small (two treadmills, two bikes, free weights, and a single multi-purpose cable-based weight station. Adjacent to this are the free washers and dryers - a great help during a long stay.
The location is great; it is adjacent to a small strip mall with nice casual restaurants and across the street from a Whole Foods Market.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites - Detroit/Ann Arbor

Address: 701 Waymarket Way, Ann Arbor, MI 48103
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 31 Hotels in Ann Arbor
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Detroit/Ann Arbor 2*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection.The Candlewood Suites Detroit Ann Arbor is nestled in the city of Ann Arbor, the home of the Ann Arbor Art Festival. The hotel is located only 40 miles west of Detroit and close to I-94. Only a hop, skip and jump away you may visit the University of Michigan, Cabela's and Lake Forest Golf Course. Concordia and Eastern Michigan Universities are 10 minutes away. Shop until you drop at Briarwood Mall within mile and enjoy 10 excellent restaurants & Whole Foods Market directly across the street. The moment you enter the hotel you will enjoy the warm comforts of home. Everything from an executive desk to home entertainment helps guests work smart and relax. With two separate phone lines and free high-speed Internet access, you can relax and enjoy the amenities we have to offer. Each room offers a full kitchen, DVD/VCR, and a CD player. Visit our Candlewood Cupboard to purchase meals, snacks and sundry items at value prices. You may also borrow from our video & CD library. If you here for the night or a month, take advantage of our comforts. Complimentary on-site fitness and laundry facility are always available. Domino's World Headquarters, VA Hospital, General Motors, Henry Ford Museum and Purple Rose Theatre are all in proximity. This is life on the road at its best.Pet friendly restrictions and fees apply. ... more   less 
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Also Known As:
Candlewood Suites - Detroit/Ann Arbor Hotel Ann Arbor
Candlewood Suites Ann Arbor
Candlewood Ann Arbor
Ann Arbor Candlewood Suites

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