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“busy but nice” 4 of 5 stars
Review of Courtyard Ann Arbor

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Courtyard Ann Arbor
3.0 of 5 Hotel   |   3205 Boardwalk, Ann Arbor, MI 48108   |  
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Ranked #12 of 31 Hotels in Ann Arbor
Certificate of Excellence 2014
Midland, Michigan
Top Contributor
160 reviews 160 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
93 helpful votes 93 helpful votes
“busy but nice”
4 of 5 stars Reviewed April 6, 2014

We were guests at this hotel last Friday night. The hotel was busy, but the check in process was efficient. We ended up having to park around the back of the hotel, and it was raining. That was a bit messy, but they do have covered drop off at the front door for luggage.

The rooms were standard and the internet service is free. We didn't eat here or spend much time at the hotel, but it was fine for the night.

Room Tip: We were on the third floor and it seemed to be fine. The odd numbered rooms have a view of the high...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, April 14, 2014
Thank you so much for taking the time to review the property and to offer feedback regarding your stay. We hope that you will choose to stay with us again for your future visits to the Ann Arbor Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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171 reviews from our community

Traveler rating
    67
    75
    20
    5
    4
See reviews for
47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
New Hampshire, USA
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed April 2, 2014 via mobile

Everything looks good from the renovation. The walls are paper thin. I jump out of my skin every time my neighbor next door opens their closet door. I can hear the people upstairs and allll the way down the hallway. I requested a room away from the elevator...apparently that means right next to the elevator.... This feels like a Motel 6 except for the nice lobby. Should have stuck with the Hilton properties
Near by.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, April 4, 2014
Thank you for taking the time to write a review and share your feedback from your recent stay. We strive to give the best service and Marriott quality to all of our guests and it is disappointing to hear that we did not meet or exceed your expectations. We hope that you will stay with us again so that we can improve your experience with the Property.
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NJ
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 28, 2014

Very nice extended king room, great service and very clean they even let us have a late check out...loved it and looking forward to staying again. The starbucks coffee in the lobby is a plus. I wish they had a better breakfast and restaurant but that is ok compared to the other benefits

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, March 31, 2014
Thank you so much for choosing the Courtyard by Marriott for your trip into Ann Arbor and for taking the time to write a review on your stay! We strive to provide the best service for all of our guests and are delighted that you enjoyed your stay. We look forward to having you back with us on your next trip to Ann Arbor!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 14, 2014

I travel to AnnArbor frequently on business, and this has been the only hotel I've stayed at on my trips there the past year. It's a terrific property with excellent rooms and a top-notch front desk staff. I've never had a problem, and I've never had to wait for a room, even though I usually arrive to check in before 9AM. Absolutely worth your time and money.

Room Tip: First floor rooms are a bonus, as you're on the same level as the gym and you don;t need to wait...
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, March 17, 2014
Thank you so much for taking the time to review your stay at the Courtyard by Marriott Ann Arbor. We truly appreciate your kind words and are delighted that you have enjoyed your experience! We look forward to having you back with us on your future stays!
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Lake Villa, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 5, 2014

The hotel is nice but some of the staff needed some help. First of all the front desk staff that I dealt with Sal and Jessie were AWESOME! They helped out my family and are really good at their position. The hotel was clean and everything was good. The Manager Steve seemed to only say "NO" to people. I watched on how he dealt with some of the guests and I wasn't really impressed. I do write reviews that are good and some that are not, but I am honest with the service that I get when I stay at a property. I am a marriott member and I feel that people should learn from the feedback.

Green Features: The hotel wasn't able to handle big groups. The manager should of given us a spot to put everyone and not just worry about the extra fees.
  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, March 6, 2014
Thank you so much for your review. We strive to give the best customer service to all of our guests, and it is unfortunate that your entire experience did not meet those expectations. While we try to accommodate all special requests, there are many situations where we are unable to. We truly hope that you will stay with us again in the future and allow us to assist with your group again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oriskany Falls, New York
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 3, 2014

Another comfortable stay at a Marriott hotel! This Courtyard is conveniently located on the south side of Ann Arbor. It's a great place to stay for a Michigan Wolverine's sporting event. It's convenient to South Campus where all the sporting venues are located, the mall and a number of eating establishments. It is located just off I-94 yet set in a quiet location. We had a King room with a sofa bed, which was nicely appointed. The sofa bed was located in its own space and separated from the main sleeping area by Dutch doors. The king foam bed mattress was very comfortable. The lobby is very modern and includes a Bistro with Starbucks coffee and food for all mealtimes. It's a bit pricey and there is no free breakfast included. However, the service at the Bistro was great as was the front desk.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, March 6, 2014
Thank you so much for taking the time to write a review from your recent stay at the Courtyard by Marriott in Ann Arbor! We are delighted that you enjoyed your stay with us and look forward to having you and your family back with us in the future!
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Ohio
Top Contributor
158 reviews 158 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 27, 2014

In a sea of hotels of only dorm-worthy status, there are a few highlights and this Courtyard is one of them. It is difficult to find a NICE hotel near the University of Michigan.

The remodeling of the lobby is complete and it is attractive and welcoming.

The rooms are all very nice, as is the pool.

The other big difference is the wonderful staff. During the stay, my son's friend got sick and the staff allowed us to stay a bit later to get the situation stabilized and was helpful with providing some necessities for a sick guest.

Room Tip: If your son/daughter is auditioning at the UM school of music, ask for a high floor, so they can pla...
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, March 6, 2014
Thank you so much for choosing the Courtyard by Marriott Ann Arbor for your trip into Ann Arbor and for taking the time to write a review. We appreciate your special room tips as well! For any special needs, please know that our desk will always do their best to accomodate and make you and your guests feel comfortable. We look forward to having you back on your next trip into Ann arbor!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Ann Arbor

Address: 3205 Boardwalk, Ann Arbor, MI 48108
Location: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#8 Family Hotel in Ann Arbor
#11 Business Hotel in Ann Arbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Ann Arbor 3*
Number of rooms: 160
Official Description (provided by the hotel):
Beautifully designed and smoke-free, the Courtyard Ann Arbor hotel impresses savvy business travelers with its innovative facilities and delights leisure travelers with its superior amenities. As one of the preferred University of Michigan hotels, the Courtyard Ann Arbor is conveniently located near research parks and the University of Michigan's campus, hospitals and medical centers. Now serving Starbucks coffee in the NEW Bistro Cafe. ... more   less 
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Also Known As:
Courtyard Ann Arbor Hotel Ann Arbor
Ann Arbor Courtyard
Ann Arbor Marriott

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