I stay at this Hampton Inn about once per month. This trip, they were booked and I had to book at another hotel. When I got to the hotel I thought I booked, I discovered that I had booked at another property 20 minutes away. I asked if I could transfer my reservation and it turned out to be impossible. They wanted me to drive another 20 minutes after a 5 hour drive. I was so upset that I drove up to the Hampton Inn just to see if there were any cancellations. Shonteqa at the front desk found me a room and made sure it was okay. She just called to make sure I was happy with the room. Hampton Inn has a true believer! Thank you Shonteqa and Hampton Inn for letting her get me in.