We had a long standing reservation at this Hotel to attend a Michigan football game. We booked two rooms and guaranteed with credit cards. We arrived on consecutive dates. Upon the second groups arrival late in the evening, no room was available, it had been given away despite multiple conversations highlighting the late arrival. The front desk gave a very poor answer and rational for doing this.
The hotel took the liberty to rebook at another local property. Nonetheless, this wasn't a proper thing to do, especially with a "guaranteed late arrival"
I was informed by the second hotel that they had sent over 12 different customers that evening. So when your heading to Ann Arbor for a Michigan game, keep this experience in mind when you decide where to stay.
- Official Description (provided by the hotel):
- Set a pace that suits you at Residence Inn by Marriott Ann Arbor North Whether you are with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like spacious studio, one- and two-bedroom suites with separate living and sleeping areas. A fully equipped kitchen ready for your favorite cuisine. Complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Free hot breakfast to start mornings off right and evening social hours to end the day well. And, a fitness center for strengthening your body and soul. Relax and unwind when you want. And stay focused and productive when it is essential. At Residence Inn, we'll make sure you thrive during your stay. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorn Suites By Wyndham Ann Arbor Hotel Ann Arbor
- Hawthorn Suites Ann Arbor
- Ann Arbor Hawthorn Suites