I should probably be writing too separate reviews, but I'll combine them into one.
Before my arrival, I connected with the hotel manager, Steve Smyka, since I had some special requirements and there were two different reservations for different nights, that I wanted to make sure were combined. Having had too much experience with hotels messing things up, I wanted to be sure this went smoothly.
The best way to describe this hotel's handling of these prereservations arrangements was "superb". They got me the bedboards I needed for my bad back, combined the reservations so I didn't need to change rooms and were very welcoming when I arrived. I know that is what you might expect from a hotel, but this is something I all too rarely see, and I do travel a lot. Everything was fully ready for me when I arrived. So, they get an "A" in my book for handling the prearrival arrangements.
When I arrived, they immediately made we welcome, conveyed a message to me left by a friend and throughout the stay were very accommodating and helpful.
While the hotel is not a Ritz Carlton, so its not a luxury resort. it is a very nice Sheraton/Starwood. The room was well equipped and spacious. I was staying on the Starwood Preferred Guest floor (I'm a member of their club) and had access to the Club Floor, which was very nice and helpful and a comfortable room. They have a pool, jacuzzi, workout room and restaurant and bar.
I was back there for a college reunion and a bunch of us were staying there. It was very comfortable for all of us. My son is applying for admission to Michigan and, if he is admitted, I know that this will be our regular hotel, where we will stay when we bring him to school and when we visit for parents weekend, so they made a long term loyal customer out of me.
You should know that this hotel is located near the expressway (not noisy, don't worry, it was very quiet and peaceful), so its not downtown Ann Arbor. However, that is only about 3 miles away, an easy drive. There is a shopping mall near the hotel with all the stores you could want and lots of restaurants around the hotel. But its not a simple walk to campus or the football stadium. However, there really aren't too many hotels in the downtown area, so unless you absolutely have to stay near campus or downtown, this place is perfectly located and has easy access. Plus, free parking and no resort fee for using gym, pool, jacuzzi, etc.
One of the things I particularly liked was the fact that Steve Smyka, the manager, reviews the Tripadvisor's reviews and is responsive to any issues raised in reviews and appears to be concerned about any issues faced by guests. He certainly went out of his way to make sure I felt welcomed by the hotel, which I appreciated.
- Official Description (provided by the hotel):
- Welcome! The Sheraton Ann Arbor invites you to experience unparalleled service and accommodations while exploring Ann Arbor, Michigan. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Ann Arbor
- Four Points Ann Arbor
- Ann Arbor Sheraton
- Ann Arbor Four Points