The swimming pool at this Holiday Inn is an indoor/outdoor pool. The outdoor section of the pool is closed at the top with a tarp. There is no locked fence separating the indoor section from the outdoor section. Children swimming in the pool informed me that it was possible to swim from the indoor section to the covered outdoor section, which means that a child or adult can go from the indoor section to the outdoor section, be unable to come up from air, and drown.
When I spoke with the hotel staff on duty at the front desk and the maintenance staff, the maintenance man's first statement was, "There was a table there. One of the kids must have kicked it down." The staff then said they were going to shut down the pool. There is more, however.
I immediately went back to my room and called Holiday Inn's main number. They transferred me to the customer care line. The individual I spoke with at customer care was appropriately concerned. She said she would have the manager on duty call me. I responded by telling her that someone must have ordered a table (that's it? a table?) to be propped up there to begin with, and I wanted to speak with someone higher up at Holiday Inn because management on site clearly condoned this jury-rigged option ostensibly to prevent an individual from drowning.
While on the phone with customer care, the phone in my room rang. One of my roommates picked up the phone. The manager told her that the maintenance man's statement was taken out of context. My other roommate and I can easily vouch that it was not. The individual answering the phone then passed it to the individual who witnessed the situation with me.
The roommate who reported the incident with me spoke with the manager on site. The manager on site told her that the table was locked into place (how?) and that they would send divers to go back into the pool to lock the table back in place tomorrow. He acknowledged that the maintenance man was short and brusque with those of us who reported the incident and tried to placate my roommate by telling her that kids had been near the area and had knocked the table down before. If it were possible to knock the table down at all, why is swimming permitted at all while the outdoor portion of the pool is covered and a person-- including a child-- could drown?
Meanwhile, I was still on with customer care. The agent I spoke with told me that there would be a general manager there tomorrow morning to speak with us, and if that weren't acceptable, we could call customer care back.
If divers have to be called to re-install this table, how many people in management know that a wholly insufficient means of preventing children from possibly drowning is in place? I am absolutely appalled that a hotel pool is this fundamentally dangerous and that management knew that there was an insufficient means of blocking the path from the indoor portion to the outdoor portion and that they are choosing to remedy the situation by reinstalling the same shoddy method that did not work twice already this weekend.
There is a sign that says to swim at your own risk, which should mean that there is not a lifeguard present. The pool itself should be held to reasonable safety standards. Furthermore, management felt that it was enough of a risk to try to block the gap somehow, they were cognizant of the fact that it was a dangerous situation. The manager on duty told my roommate that the maintenance man was terse because he had told children at the pool that he had noticed kids had knocked down the barrier earlier today, but they did not close the pool until we walked up to the front desk and advised them.
Additionally, there was a boy in the pool wearing socks. His mother commented to me that was because his feet had become scratched on the bottom because chunks of the cement had become dislodged from the bottom, and he was injured by the pool.
Holiday Inn is totally negligent of finding an appropriate way of maintaining safety in the pool and of referring to hotel guests (in this case, children) with sufficient respect, which is an issue that goes far beyond merely putting up a sign that says to swim at your own risk.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to write a review. We understand your concerns and our guest safety is our number one priority. As soon as we were alerted that the temporary wall that secures the indoor pool to the outdoor pool had been compromised, we shut down the pool for guest safety reasons. This wall is made of thick plexi glass and requires multiple people to re-secure. Coincidentally this has happened twice in the last 5 years and it had happened on a group hockey weekend, the time before. It takes repeated force and numerous people to get this wall dislodged.
Your concerns are our concerns, the wall was re-secured first thing Monday morning when we had 3 people to correct the situation.
We thank you again and apologize for any inconvenience that this may have caused.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.