Last month I came to visit Ann Arbor. I booked a room in the Red Roof north through Priceline. When I arrived, I found out that they by mistake, booked me a room in the Red Roof university South. I tried to call Priceline to change, but got a reply that there is no way to do so, so reluctantly, I went to the South University branch.
When I got there, I told my story to the receptionist. Not only did she say that the hotel will be happy to cancel the booking, she actively called Priceline, told them that they can cancel the booking (she can not do it as it is ordered through them), yelled at the representative for giving me the wrong information, and booked me a room in the north branch herself.
So I can't say anything about the hotel, but if the service to the costumers is as good as the one that people who want to cancel their booking get, then this is a great place to stay in. They could easily tell me there is nothing to do, but went the extra mile to help.
Thank you again, Nicole, for all your help, and I promise next time I'll come stay in your hotel!
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- Also Known As:
- Red Roof Inn Ann Arbor (University South) Hotel Ann Arbor
- Ann Arbor Red Roof Inn