I stayed at this property for a night (scheduled for two). This was advertised as a (supposed) 3 star hotel that I won on Priceline. I was told the property name after the fact. Perhaps once a long time ago, it was, but not now. It is in desperate need of updating. I read some previous posts about the thin walls, peeling wallpaper, etc. I hoped for the best, but alas, it is all 100% true. The halls have very low ceilings that make it seem very close. All the rooms (I saw 3) smelled badly of smoke. This property has been non-smoking since 5/1/10. I could have upgraded for $20, but there was no real added value to me.
At check in, I mentioned some of the issues that I read about the property in hopes that they would want to put their best foot forward. I was told that it was just the competition bad mouthing their property. I took numerous pictures.
I checked in at 5:30 and went out to dinner with friends. I returned at midnight. There were very strong storms in the area and the roads were covered with water. When I entered the lobby, the lights were very dim. It seems that the power grid was down, and the hotel had no tv, radio, or hot water and limited lights. I was told that it would be out 2-3 hours. It was too hot and sticky for me to sleep. I went to the desk at 3 am and was told that they had no new information. I went back at 8 am and was told that the power company did not work at night and that they were called recently. At 9 am I was told the same thing, but the tv worked. I still had no air, or hot water, nor sleep for that mater. At 10 am I asked to be sent to another hotel if they could not give me some idea as to when power might be restored. I was told that all Ann Arbor hotels were in the same state and that the phones did not work so they could not help me. I called Priceline for help, to no avail.
I drove 1 block to the next hotel. It had full power and I was told that they never lost power. I called Priceline with this info. After I navigated their long-winded voice menu and after talking to 7 different people, I was offered half of my money back. I stated that I did not get much value because of all of the issues. They reminded me that name your own price means no refunds or alterations. I protested strongly. I guess that this was better than nothing so I got out as fast as possible.
I do not blame the hotel for the power loss, but I do blame their staff for lack of apathy and with one staff member, out right belligerence.
A deal is only a deal if you get what was promised. This did not happen here.
Great rate on Priceline.
Carpet seemed clean
Outdated, low ceilings, Smell of smoke, Poor water pressure, tiny doors to bathrooms, thinnest sheets I have ever seen, some staff need more training, I could clearly hear conversations in the next rooms, and loud slamming doors.
I would never stay here again.
- Official Description (provided by the hotel):
- Attractive Low-rise Hotel located near Briarwood Shopping Center, 1-1/2 miles from University of Michigan. ... more less
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- Also Known As:
- Kensington Court Ann Arbor