We stayed here as guests for a wedding recently and it was HORRIBLE! We checked in and went to our room and the A/C was not working AT ALL. Called the front desk to report it THREE times, each time getting a different person saying they would send someone up. We had to leave for the rehearsal and stopped by the front desk on the way out and they acted as though they had never heard of our request!! My husband explined that we would be back late and did NOT want to have to change rooms late at night. When we returned the A/C was fixed.
Room was clean and comfortable (after the A/C incident), breakfast room looked like some vegas lounge with neon lighting and large cocktail glasses to hold creamer...very strange. But the coffee was satisfactory.
Then we found out that there were gift bags left at the front desk for guests and NONE of the guests there ever saw them. Staff acted as though they had no idea what we were talking about, saw different people, they half-heartedly checked the paper schedule hanging behind them and explained that "weeelll, I was workin', but I didn't see no bags back here. Must 'a been that other girl workin'." Thanks for the consideration, lady.
I spoke with other guests (family of the couple) and they seemed to receive the same treatment and lack of consideration. That's just sad.
I would NEVER stay here again, just because of the experience we had here this time. I'm sorry for my friend that she chose this hotel, and I hope that her family was able to let them know about it as well.
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- Also Known As:
- Clarion Hotel Ann Arbor
- Best Western Ann Arbor
- Ann Arbor Best Western