We stayed in this hotel last fall and there were some problems, starting with the window on our room being wide open on a very cold day. We booked it again because of the amenities and the location and hoped for the best.
This hotel is under new management since our last stay and the change in attitude and competence shows. I had some questions about things and Rachel, who was working the front desk late at night, patiently answered all of them and was very helpful. I also asked here about the change in ownership and she said that virtually all of the staff was new since our last stay.
There was a problem with our air condition on check-in. This was not urgent since it was not hot the evening we arrived. It was fixed and working great while we were out the next day. This prompt attention to a problem made me think that things were improving at this hotel. Here are some other specific comments.
Breakfast: The complimentary breakfast is awesome. There were scrambled eggs daily and either sausage and bacon. Three of the four days there were also biscuits and gravy which were excellent. There was also fresh fruit, cold or hot cereal, cook-your-own waffles, coffee (a nice dark roast) and juice. There was syrup, strawberry, vanilla, and chocolate toppings for the waffles as well as whipped cream. There was also a wide assortment of pastries. Ivan (I got his name from Rachel) was in charge of breakfast and was very attentive in keeping it stocked, clean, and looking good. I also noticed him helping some Sr. citizens with their food.
Rooms: The room was pretty standard for a Choice property. Ours looked and cleaned when we checked in. Their was a safe that was large enough for two laptops which was a nice and not-standard touch. The in-room coffee worked well. Our room had a sofa, fridge, microwave, and a desk with a comfy chair.
Amenities: The pool, sauna, and hot tub were all awesome. The cash bar in the large lobby area was also open this time. I never saw it open last time. The bartender was very congenial. The wifi login was simple. It was typical hotel wifi and not overly speedy. This property has a huge common area in the middle of the property..
The common areas showed some attention cleaning and some upgrades since our last visit. The hallway on our floor was clean but could use new carpet. This sort of thing is the only reason for getting four stars instead of five. I assume that the process that has begun to make a positive difference in the property will eventually get around to this as well.
I always use the Choice Hotels website. It works for me. Your mileage may vary.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.