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“Wow...what a pleasant surprise” 5 of 5 stars
Review of Hilton Garden Inn Ann Arbor

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Hilton Garden Inn Ann Arbor
3.0 of 5 Hotel   |   1401 Briarwood Cir, Ann Arbor, MI 48108   |  
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Ranked #1 of 30 hotels in Ann Arbor
Saint Louis, Missouri
Top Contributor
103 reviews 103 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
“Wow...what a pleasant surprise”
5 of 5 stars Reviewed June 17, 2013

This was a super hotel. Every aspect of this hotel was well done. First off, it is new so everything is in great shape and well designed with the newest of features. The front desk staff could not have been any friendlier. They go out of their way to make sure you are 100% satisfied. This is where you want to stay if you are looking for a hotel in Ann Arbor.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, June 23, 2013
Hi jdteeth,

We are so happy to hear that the hotel was a pleasant surprise for you! I have shared your comments with the team - especially the front desk team and everyone was excited to hear your comments. We look forward to welcoming you back the next time you are in Ann Arbor.

Sincerely,
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Any
English first
Salinas, California
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 6, 2013 via mobile

Great stay, super service, attention to details, fun pool, breakfast prepared to order on site, cafe, lobby bar, lovely decor in public space, spotless laundry room. This hotel offers everything! We will stay here again!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, June 23, 2013
Hi Shirley W,

Thanks for all of the great comments! We are happy to hear that you had a great stay and can't wait to welcome you back! You will have to come back soon - we have a great new welcome treat in the lobby at night now...

See you soon!
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 3, 2013

My wife and I spent two nights here during a long weekend in May 2013. We were in Ann Arbor visiting family and enjoying a weekend away from Toronto. Throughout our trip, we were impressed by this hotel and Ann Arbor in general.

I booked this hotel because of the reviews on TripAdvisor and the fact it had a pool. We weren't expecting anything exceptional, however this hotel gave us a big surprise. Everything was very impressive... the cookies and coffee in the lobby, the patio outside of the lobby, the pool area and our room were all exceptional. The front desk staff were also the friendliest I've ever encountered. The level of service at this hotel rivals any high end hotel in cosmopolitan cities across the world. I know that sounds crazy but the staff are really friendly.

The only downside I can think of is that the location is a bit far from downtown Ann Arbor. That being said, this isn't the type of hotel you stay at or city you visit without a car so it's not a big deal. Also, the pool is primarily for kids, though there is a hot tub. I was sort of expecting to get a more vigorous swim in during our stay, but shooting hoops in the pool was still pretty fun.

I haven't stayed anywhere else in Ann Arbor but I would highly recommend this hotel for families and couples. The pool area alone would probably entertain kids for hours.

Room Tip: We had a room facing the highway and weren't bothered by notice traffic noise.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, June 23, 2013
Hello cflavoured,

Your response and feedback was so wonderful to read! I am so pleased that we were able to exceed your expectations on every level! We worked so hard to open this brand new beautiful hotel with an exceptional team here that it is incredible to see it through your eyes.

Thank you for all of your kinds words - they are appreciated.

Have a wonderful day,
Christina Bell
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Union City, Michigan
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2013

Stayed in the Hotel as an Adult Evening Anniversary Getaway. Check in was pleasant and the ladies at the front desk were so friendly! Room was clean, everything was stocked and worked. The pool was very Family friendly (will be bringing our children back with us next time). Breakfast had a nice variety and loved that we could order our own omelets. check out went smoothly and staff was very friendly throughout the stay. We had a very nice time!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, June 23, 2013
Happy Anniversary MoTenn,

We are so pleased that you decided to join us for your anniversary weekend and that you found the hotel to be so enjoyable. We look forward to you bringing your children back to enjoy the "Cool Pool" and the Garden Grille Restaurant.

See you soon!
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 30, 2013

Pool is a miniature water park. Good breakfast buffet, with made-to-order items, inexpensive. Nice rooms, some adjoining. Everything spanking clean. Staff could not be nicer. Loved the cookies by front desk.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, June 23, 2013
Hello Seliz,

We are so pleased to hear that you had a wonderful stay and that you got to enjoy some of our great amenities like the "Cool Pool", restaurant and of course, the cookies. I hope you come back to visit again sometime soon as we now have Granola Welcome Bars and they taste even more fabulous than the cookies!

Enjoy your day,
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wheaton il
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 29, 2013

We traveled to Ann arbor for a family wedding in may of this year. The wedding hotel was Hilton garden inn, very close to literally everything in this quaint town. We had three rooms for our family and one was handicapped for our elderly parents. The rooms and staff were fabulous. Everything was luxurious but at a reasonable price. Since this was the recommended lodging doe the hotel there were many of us with this party. No patter what was happening from patio drinks to breakfast time to checkout check in , it was smooth and we were treated exceptional. We are so impressed I reserved three rooms this next spring 2014 in Columbia MO for our daughters college graduation. Thank you for a great get away!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, June 23, 2013
Hi fairconti,

It sounds like your trip to Ann Arbor was exceptional! I am so pleased we were able to be part of this great wedding weekend and to have had so many of your family and friends stay with us. Let us know if you will be returning to Ann Arbor for a vacation any time soon - we would love to see you!

Take Care,
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, United States
1 review
3 of 5 stars Reviewed May 29, 2013

Freeway and A/C system noise in addition to an uncomfortable bed caused poor sleep. The Staff was very friendly. Hotel decor modern. Rooms clean. The breakfast was good. The location close to the mall is nice, however, it is on the Freeway side of the mall circle.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, June 23, 2013
Hello Taras A. P,

Thank you for sharing your feedback about your recent stay at the Hilton Garden Inn. I am sorry to hear that your rest was not as enjoyable as it could have been. We are always looking for feedback and ways to better our team and I will certainly share your comments with the rest of the leadership team at the hotel.

I appreciate your comments.

Have a wonderful day,
Christina Bell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ann Arbor

Address: 1401 Briarwood Cir, Ann Arbor, MI 48108
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 30 hotels in Ann Arbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ann Arbor 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Ann Arbor hotel is ideally located just 2 miles south of the University of Michigan and its "Big House" football stadium, as well as the adjacent Briarwood Mall. Enjoy easy access to the UM campus plus nearby research parks, hospitals and medical centers. Unwind in a spacious guest room and enjoy the latest technology to ensure you make the most of your stay. Keep in touch with complimentary wireless internet access and sleep well in the sumptuous bed. Indulge in a delicious meal at the hotel's onsite restaurant, The Garden Grille & Bar, open daily for breakfast and dinner. For the convenience of dining within your room, grab a quick snack or tasty microwavable meal from the hotel's great value, 24-hour Pavilion Pantry or order a meal from room service. The cozy Bar offers the perfect spot to unwind after a busy day. Stay active with an energetic workout in the 24-hour fitness center or enjoy a splash in the "Cool Pool" complete with basketball hoop and interactive toys. The Hilton Garden Inn Ann Arbor also offers four flexible meeting rooms, ideal for meetings, seminars and presentations. ... more   less 
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