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“Awesome hotel, room, & service!” 5 of 5 stars
Review of Hilton Garden Inn Ann Arbor

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Hilton Garden Inn Ann Arbor
3.0 of 5 Hotel   |   1401 Briarwood Cir, Ann Arbor, MI 48108   |  
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Ranked #1 of 30 Hotels in Ann Arbor
Maineville, Ohio
1 review
1 helpful vote 1 helpful vote
“Awesome hotel, room, & service!”
5 of 5 stars Reviewed February 6, 2013

My wife and I would highly recommend the Hilton Garden Inn in Ann Arbor, MI! The hotel is very clean, modern, and new! The staff is very friendly and accommodating. They went out of their way to make sure all of our needs were met, and they certainly surpassed all our expectations! The room was extra clean, the bed was comfortable, the digital TV was HD, and the overall decor was amazing! We had exceptional service, and really bonded with Adriana at the front desk, along with Joe in the bar/restaurant! They really made us feel right at home, and felt like we developed long term friends! As a seasoned "outside sales" person, I travel quite a bit, and my wife was a "corporate travel agent", so we've experienced many locations;....and this hotel would be rated as one of our top choices! Rick & Kellie Baker Cincinnati, OH

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, February 15, 2013
Hello Rick B!

I am so happy that you enjoyed your recent stay at the Hilton Garden Inn and bonded so quickly with Adriana and Joe. I have shared all of your wonderful comments with them as well as the rest of the team. We are all looking forward to your return.

Enjoy your day!

Christina Bell
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323 reviews from our community

Traveler rating
    228
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    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
New York, N.Y.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 3, 2013

The place was fine -- clean, comfortable, relatively quiet -- but shockingly low on amenities. We checked in at 9:50 on a Friday night to discover that we could get neither a drink nor food because the kitchen -- and even the bar -- closed at 10. Actually 9:50 because they were always shut up tight. (There was a "pantry" that had some food and drink for sale, but nothing you'd be enthusiastic about having.) The following morning we got up early and wanted to read the paper, which was also impossible because there were no newspapers in the entire place -- though the front desk suggested that there was a gas station about 1 mile away that might have a paper. Did I mention that it was 8 degrees and snowing? There are about five other hotels in the same stretch, so check them out before you go if you're interested in an evening cocktail or any kind of reading material.

Room Tip: BYOB. And BYOS (bring your own snacks).
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, February 4, 2013
Hello Megco33,

I apologize that you did not find your stay as satisfying as it could have been. It is disappointing to hear that our team closed our restaurant early and this will certainly be addressed. Your comments mean a great deal to us and I have shared them with the rest of my team to see what we can do to approve upon our amenities offered at the hotel. We look forward to an opporunity to regain your loyalty.

Sincerely,

Christina Bell
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1 review
5 of 5 stars Reviewed February 2, 2013 via mobile

We wanted to stay close to the Detroit airport and have dinner in Ann Arbor. Thank you for a warm welcome, amazing customer service and and an overall great stay! We arrived late in the evening due to bad weather and Allen immediately called several wonderful restaurants right in the heart of U of M's campus and gave us a great recommendation for dinner with a short wait time. We really appreciated him going the extra mile, otherwise we would have waited an extra hour to eat. The hotel is beautiful! We will definitely be back!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, February 4, 2013
Hello Greengirl473,

It was wonderful having you stay with us on your recent trip to Michigan. Thank you for all of your kind words about the hotel - I have passed your note onto Allen as well as the rest of the team. We look forward to seeing you again.

Have a wonderful day,

Christina Bell
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Huntington Beach, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2013

We spend three nights there for my niece's wedding. The hotel is amazing, it's better than many of the Hilton hotels we stayed in before. The beds were so comfortable and everything is brand new. The hotel is furnished in very modern way to the level I got some idea from it for my daughter's wedding this August. Their breakfast buffet was very good. People at the front desk were very friendly.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, February 4, 2013
Hi Matti7,

Thanks so much for staying with us during your recent stay in Ann Arbor. We appreciate all of the nice things you had to share about our hotel. We hope the next time in town you are able to join us once again. Good Luck with all of the wedding planning for your daughter's wedding this summer!

Take Care,
Christina Bell
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Chicago, Illinois
Top Contributor
211 reviews 211 reviews
34 hotel reviews
Reviews in 78 cities Reviews in 78 cities
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed January 28, 2013

My daughter was participating in a sports tournament in A2 and we decided to watch! Having lived in A2 in the 80's and visiting since, we have stayed at many hotels. Just 3 months old, Hilton Garden Inn is the best. Upon entering after a snowy 5 hour drive, we were greeted with just-baked chocolate chip cookies and coffee/tea. Desk staff was very friendly; room was beautiful - large with a king, mini-fridge and microwave. Shower was full size (no tub) with a glass door and rain shower head. Toiletries were from Bath and Body Works; towels were plush. Pool looked beautiful with kiddie slide and a hot tub; decent business center. Definitely the best place we've stayed in A2 in years. Hope it stays that way!

Room Tip: We were on the second floor; there were a few kids' sports teams staying there; they put us far...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, February 4, 2013
Hello dkm57,

Thank you for joining us on your recent trip into Ann Arbor! Those snowy drives can be a tiring and we were so pleased to welcome you to our home after the drive. The team at the hotel appreciates the kind words you had to share. We hope to see you the next time your daughter has a tournament in the area!

Best Wishes,

Christina Bell
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Milford, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2013

We just needed a night to get away and picked this hotel for the evening, wow we sure were glad we did. The lay out of the Inn is really nice, clean, nice comfy beds and the morning the breakfast bar is great. They really had food I could eat. Did not get a chance to see the pool but I know it was there. Would like to go back with my children. The hotel people were great the children across the hall at 10:30 at night running up and down the hall, after a call to the front desk it was taken care of quickly and did not hear them again. I would like to try the one in Plymouth to see if it is as nice.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, February 4, 2013
Hello Love_the_outdoors075,

Thanks for joining us for your recent get away. We sure are glad that you picked us too and appreciate all of the warm comments that you had for us. We are looking forward to seeing upon your next return!

Take Care,

Christina Bell
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Ann Arbor, Michigan
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 27, 2013

New hotel in A2....stayed with a bunch of girlfriends and honestly, we were all talking about coming back before we even left. We all kept saying how friendly the staff was, EVERYONE. Not in a "I've been trained to be this way" but a "I actually am a fun and nice person" way. Just an example...having returned to my room to collect my luggage, I said, "Oh, I forgot to get a cart." Ronna (I think?), the housekeeper who was in the hallway said "I'll get it for you." I said, really, no need. She said she wanted to do it, she wouldn't mind.
Not to mention, the facility is decorated in a contemporary and yet warm and inviting manner with a sleek fireplace off the lobby, and the rooms and beds are comfortable. There's a full-service restaurant and a bar and complimentary coffee and tea. And a pool. Can't say enough.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, February 4, 2013
Dear Salbolal,

Thank you for all of the nice things you shared about the Hilton Garden Inn Ann Arbor. We take great pride in our hotel and we are so pleased we were able to share it with you and your girlfriends. I have shared your kind words with Ronna as well as the rest of the team. We look forward to seeing you on your next weekend getaway!

Many Thanks,

Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ann Arbor

Address: 1401 Briarwood Cir, Ann Arbor, MI 48108
Phone Number:
Location: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 30 Hotels in Ann Arbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ann Arbor 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn Ann Arbor hotel is ideally located just 2 miles south of the University of Michigan and its "Big House" football stadium, as well as the adjacent Briarwood Mall. Enjoy easy access to the UM campus plus nearby research parks, hospitals and medical centers. Unwind in a spacious guest room and enjoy the latest technology to ensure you make the most of your stay. Keep in touch with complimentary wireless internet access and sleep well in the sumptuous bed. Indulge in a delicious meal at the hotel's onsite restaurant, The Garden Grille & Bar, open daily for breakfast and dinner. For the convenience of dining within your room, grab a quick snack or tasty microwavable meal from the hotel's great value, 24-hour Pavilion Pantry or order a meal from room service. The cozy Bar offers the perfect spot to unwind after a busy day. Stay active with an energetic workout in the 24-hour fitness center or enjoy a splash in the "Cool Pool" complete with basketball hoop and interactive toys. The Hilton Garden Inn Ann Arbor also offers four flexible meeting rooms, ideal for meetings, seminars and presentations. ... more   less 
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