First off, I chose this hotel because of the great location. Located right in the heart of Ann Arbor and U of M. My wife and I were able to walk pretty much everywhere we wanted to go. Other positives for us were the free valet parking, and great service, and beautiful and welcoming lobby.
However, the only downfall is that the rooms (at least the one we stayed in) are in serious need of updating. We did stay in the cheapest class of room, but I still feel it should have been in better shape. It looked like it hadn't been updated in decades, but not in a retro or regal way. It was worst in the bathroom. The sink had many cracks in the bowl, the grout on the tiles was dingy, there were several cracks and discolored spots in the tub, and mold or mildew (at least black spots) in the caulk in the tub. The tub/shower also has glass doors which make it seem a lot more confined. I'd suggest they change that to a shower curtain on a curved rod, as I've seen at many other hotels, it gives you much more room to move and not hit your elbows. I've seen previous reviews say the rooms are dirty or dingy, and I don't think that's the case. The room was as clean as can be, but once things like tiles/grout and tubs/caulk get a certain age, they look dingy no matter how clean they actually are.
For the price paid, I did expect a better room. Overall satisified with the stay, but that was mainly becuase of the location. However, I probably won't return unless I find out they've gone through some renovations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for responding to your recent stay. I am glad you enjoyed our location. You are correct, it is nice that you are able to utilize our valet parking and walk anywhere on campus or downtown with ease.
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I am also sorry you were not happy with the temperature in your room. We are placing PTAC units in half of the hotel so the guest can control their own temperature in the room. It will be controlled by a thermostat on the wall so you don't have to maneuver around the desk.
We have also already completed renovations on half of the bathrooms but unfortunately have had to delay renovations to the other half for the time being. We are completing temporary repairs until we are able to renovate the remaining bathrooms. Thank you for your suggestions about the shower curtain. We will certainly consider that.
Again, thank you for your review and we hope you consider staying with us again. I am confident that you will not find a hotel with friendlier staff than ours.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.