Too bad we had not read the review by iadoreprince or we may have changed out plans. In July 2012 we booked what KOA described as a camping lodge to end up with a circa 1970’s single wide trailer with rickety stairs, rotten floors and previous camper “debris” in the unit.
Once we had booked the unit we read a review of no air conditioning. We contacted the KOA to ask if the unit had A/C and was told by an office rep that the unit did have A/C and everything had been updated since the campground has become part of the KOA chain.
We were traveling to the area for participation in the TGA being held in Grand Rapids with our two dogs and then staying on for 3 additional days so a place that allows pets was vital. We arrived late afternoon on Saturday and headed directly to Grand Rapids for the opening of the TGA and had not enough time to thoroughly review the unit until later that evening. What a discovery that was!!
• Sliding door that did not lock from the outside
• Back door entrance only door to use which had three steps up without a railing
• These same stairs that slanted forward
• Previous renters, I’ll use debris to describe the items found inside the unit
• Water faucet outside that had no water
We made a number of calls to KOA customer service without success until late Monday afternoon when we were told we had to deal with the campground owner and NOT KOA. Number of visits to the office and calls to the owner resulted in nothing until late Tuesday when we finally got a call from the owner. The conversation went from bad to awful to having the owner hang up on us without any resolution.
Not only will we NEVER camp at the Allendale KOA again we have been telling this camping horror story around campfires across the USA as we continue to camp but at campgr4ound not under the KOA flag after being a Reward Card holder for almost 10 years!