I've stayed in a lot of places - five star to basic hostel - and this place seriously disappoints. We decided to stay here after having a difficult time finding an affordable place to stay in Vina del Mar (we were only there 1/2 a day) and we now wish we had chosen one of the other options. The only "positive" is that the location was okay.
Impressions of the hotel - colorful, staff was semi-helpful. However, we could not get over the following issues.
1) Our room - there were ants EVERYWHERE. Not just a few ants, hundreds of them. The bathroom appeared to have used towels hanging up and it was dirty. The shower looked so gross we chose not to shower there... honestly. The beds were extremely uncomfortable and noise echoed like crazy in the hallways which woke us up.
2) Internet - the one computer in the lobby area was broken. The owner of the hotel had his laptop plugged in (he was sitting at one of the tables) which means the one, broken computer was not plugged in. Every time I went over to try and use it, he would have to unplug his laptop (which he was unhappy about and he made it very visible with his facial expressions), re-plug in the computer, it would take time to boot up, then I would get the same error message over and over. He or the guy at the front desk made NO effort to try and fix the computer, or tell me (until I tried to use it several times throughout the day) that it was broken. The owner was sitting RIGHT there all day and he said nothing, nor was there a "broken" sign on the computer. When we asked where the closest internet cafe was we were sent to a place that was closed, and when we went back he sent us somewhere that was a 15-minute walk away (there had to have been one closer....). Overall, this was frustrating mostly because of the way the staff handled it.
Overall, it was dirty, there were bugs, the beds were uncomfortable, it was loud, the staff was unhelpful, the computer was broken.... I could go on and on...
Please stay somewhere else!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.