It pains me to write my first negative review on Trip Advisor. My husband and I have used this website to plan our honeymoon, a 2-week trip to Europe, and a 4-week trip to South America and have only had positive experiences...that is, until we stayed at the Hotel Hispano!
When we arrived, the hotel had lost our reservation and blamed it on the travel service we had used (and pre-paid). According to the clerk, the Hispano doesn't even accept pre-made reservations (although it's advertised on most travel websites). Then, because they had a high-school basketball team coming in on the last day of our stay, they had to put us in a really aweful room, but since we had pre-paid, they wouldn't compensate us for the difference in price.
Usually, this type of thing wouldn't bother me, but the room was musty, had no heat (except a fan-like portable "heater" they gave us), and the light outside the room was unbearable at night-- don't even get me started on the bathroom. On top of that, as one other person has noted, the staff was very unprofessional..they seemed to be talking about internal problems around us and had some weird dynamics going on. That said, I must note that the original clerk we worked with really did attempt to accomodate us in any way possible, but when he called the manager, he/she didn't seem to help him facilitate the issue.
Long story short, PLEASE don't stay at this hotel..I'd recommend spending $20 more/night and getting a far-better experience.
- Also Known As:
- Hispano Vina Del Mar
- Reservation Options:
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