The bed was comfortable. That was the best part of the hotel. The location in Vina is pretty good...close to restaurants and the beach. We got a room in the old part of the hotel, which is fine, except the room was quite small. The bathroom was large. The room was missing a second mirror outside of the bathroom. Breakfast was basic - no eggs offered and if you want espresso based coffee, you have to pay extra. The service was average and spotty. Paola was the most helpful and was friendly as were the breakfast and housekeeping staff. Most of the other front desk staff seemed quite disinterested. Upon checkout, the person at front desk tried to charge us extra for a room that we had already signed off upon check-in. He insisted that that was the price of the room. When I said we signed off on the agreed price at checkin (which was lower), check the document we signed, he says well I printed a new one. What? Unprofessional and annoying. They also tried to charge us for an additional 2 bottles of water (which were $3USD per small bottle). Frustrating end to our stay.
- Official Description (provided by the hotel):
- Welcoming, pleasant, unique, and contemporary; this is how we are. Our charm can be felt in the ambiance and on the walls decorated with the fineness of modern art: original oil paintings and engravings of important Chilean artists.Our warm hospitality reflects on every detail, in the quality of our attention, and in the dedication and comfort we offer.Something more? We have the best location: the perfect combination for the best price. ... more less
- Reservation Options:
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- Also Known As:
- Monterilla Hotel Vina Del Mar