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“Hotel as expected for the price” 4 of 5 stars
Review of BEST WESTERN Marina Del Rey

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BEST WESTERN Marina Del Rey
3.5 of 5 Hotel   |   Ecuador 299, Vina del Mar, Chile   |  
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Ranked #7 of 44 Hotels in Vina del Mar
DC
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Hotel as expected for the price”
4 of 5 stars Reviewed April 15, 2013

Good location... easy walking distance to convenience shops and restaurants. Beds were comfortable but that could have been because of the long flight the day before. Breakfast was EXCELLENT. Free wifi available. Not the fastest but allowed us to check in with family back in the USA. They had only 1 elevator which caused us to take the stairs most of the time... not a bad thing but if you need the elevator, ask for a lower floor. Hotel staff was most courteous and arranged a transfer for our large group. If you want to do sight-seeing from the hotel the location might not be the best....

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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210 reviews from our community

Traveler rating
    41
    98
    52
    12
    7
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44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
Diamondhead, Mississippi
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 29, 2013

This hotel was in a good location. It was in a good area, and was within short walking distance to many restaurants, bars, and clubs. There was breakfast in the morning that was included in the room fee, it was very good. The bed that was in my room was not the most comfortable
i have ever had, but it also wasn't the worst. Good value for the money.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Timmins, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 5, 2013

We stayed here for 3 days in early Feb. We were in one of newly renovated rooms in the front & it was great. The breakfast buffet was good. Location is great. It is about 4 blocks to the casino area where all the retuarants are & about 5 blocks to the beach. We would definately stay again (in a renovated room).

Room Tip: Stay in the front section with the newly renovated rooms!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 4, 2013

This was the first time in a long time that I've stayed in a Best Western.
It wasn't my first choice but due to availability I took it.
Part of the hotel was under renovation so I got a room facing the back.
First the room: it was old and rustic. stains on the carpet and wall pilling. Bath room was tiny and I had to shower with one hand outside of the shower.
The window was facing a roof of a next door building, the problem was that seagulls were screaming all night and all day long. it was very disturbing.
Breakfast was OK but when asked for an omelette I had to pay extra...
Apart from that the staff was friendly and helpful.
Overall I relative to the environment the hotel is OK but If you can get a place at the Sheraton, I'm sure it is much better.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vina del Mar, Chile
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 23, 2012

Except for the location of the hotel, I did not find it worth the money.
When I told the staff that heating in my room does not work, the staff asked me to use the blanket and stop the fan(I am not sure why they thought I did not know about the blanket).
The breakfast selection is not even close to that in the hotels that are $190/night.
Room did not have a do not disturb sign so the housekeeping woke me up on 2 days.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Basildon, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 5, 2012

Hotel was clean, staff were helpful, breakfast ok but the evening meals are limited. There is a choice of 4 items per heading (starter, salad etc) on the a la carte menu plus a selection of 2 options per section on a table d'hote menu. Food was well coocked and presented.

Room was large enough, bath was deep but did not have the length for a tall person. Worst problem was the effective lack of internet connectivity in the room due to a very weak signal. Not really set up for business use but you could check your Facebook page in the lobby. I'll not be using this hotel again for that reason.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Carla A, Carla at BEST WESTERN Marina Del Rey, responded to this review, October 24, 2012
Your comments always help us to improve our services and that is why we are currently implementing significant improvements in our speed Internet WIFI adding to our central controller, more antennas and cables with greater bandwidth capacity.
Our service will be fully operational in the next month of December and we hope to have the opportunity to serveyou again. Regards.
Hotel Marina del Rey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freiburg im Breisgau, Germany
1 review
4 of 5 stars Reviewed August 30, 2012

I would like to correct the review which claimed that this hotel was "disgusting". I just stayed there for over a week and found the hotel very good indeed. The rooms were clean and did not smell of smoke (the hotel is entirely non-smoking); the breakfast was very good; the lobby was pleasant and the hotel staff were helpful; the internet connection worked well; the location was excellent (100 metres from the metro, and from there it is only 10 minutes to Valparaiso).

Stayed August 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Marina Del Rey

Address: Ecuador 299, Vina del Mar, Chile
Phone Number:
Location: Chile > Valparaiso Region > Vina del Mar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #7 of 44 Hotels in Vina del Mar
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Marina Del Rey 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Conveniently located in the midtown and business area of Viña Del Mar, within walking distance to the beaches of Caleta Abarca, famous Casino Municipal, promenades, Calle Valparaiso and Avenue Peru. We feature comfortable, spacious, quiet guest rooms with climate control, color cable television with CNN and movies, a hairdryer, as well as room service. In addition, the BEST WESTERN Marina Del Rey offers a restaurant with complimentary full breakfast, lounge, safe deposit boxes, electronic key cards and meeting facilities that can accommodate up to 500. Please note: Government tax of 19 percent is waived for Foreign Nationals, must present a valid foreign passport. ... more   less 
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Also Known As:
Best Western Marina Del Rey Hotel Vina Del Mar
Best Western Vina Del Mar
Vina Del Mar Best Western

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