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“Lovely hotel, shame about the view” 4 of 5 stars
Review of Amwaj Rotana

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Amwaj Rotana
5.0 of 5 Hotel   |   The Walk, Jumeirah Beach Residence | P.O. Box 86834, Dubai, U.A.E., Dubai 86834, United Arab Emirates   |  
Hotel amenities
Ranked #140 of 483 Hotels in Dubai
Reading
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
“Lovely hotel, shame about the view”
4 of 5 stars Reviewed January 23, 2013

We have just spent 3 nights at the Amwaj Rotana and were very impressed with the hotel. We had a classic sea view room on the 23rd floor. Fabulous view if you looked straight ahead- across to the Atlantis Hotel, look down and it as a building site. I hadn't realised what a building site Dubai was. Our room was fabulous- sofa and coffee table, lovely bed- slippers and dressing gowns. Not sure if it would have been worth upgrading to a premium view room as you'd just get a better view of the crane!!!! No free wifi in the hotel- unless you have coffee and cake in the lobby and then you get a complimentary 60 mins. There is a Starbucks round the corner where there is complimentary wifi. Breakfast buffet style, with huge choice. We ate in the Rosso restaurant- huge pizzas -one would have done for both of us.

Room Tip: Classic view rooms are great- aim for higher floor (24 is top floor)- this gives you a view above th...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 27, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and was happy to hear that you had a pleasant stay with us.

I have noted all your comments and I assure you that each of your points was certainly taken on board and I have personally discussed them with the relevant departments.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again, I look forward to welcoming you in our hotel in the not too distant future.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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759 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2013 via mobile

I stayed 6 night it was a pleasant stay. The only thing I did not enjoy is the Television. They should have Bollywood. Hotel is clean and services is fantastic. On my checkin they offered me a complimentary breakfast it was very nice.
Good hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 27, 2013
Dear Guest,

First and foremost, thank you for choosing to stay in our hotel during your recent visit to Dubai and for taking the time giving your feedback.

I have noted all your comments and I am pleased to inform you that each of your points was certainly taken on board and I have personally discussed it with the relevant departments.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again, I look forward to welcoming you in our hotel in the not too distant future.

Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mold, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 19, 2013

Just returned from Dubai - the Amwaj Rotana - was super. Service and staff could not do enough for you. Room was lovely and kept spotless. Food was great. We had no problem waiting for the lift, came within a minute.
The only negative is the building work going on outside - be aware if we are going to this hotel or any other along the Jumiera front - they work day and night and the noise is dreadful - not the hotels fault. We upgraded our room to get a better view - but the view was of a building site. hotel refunded half of our upgrade money when we complained. This work could be going on for a few years.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 20, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was happy to hear that you had an amazing holiday with us.

With regards to the construction works outside the hotel, please note that it is out of our control and responsibility. JBR district is becoming more and more an area of attraction to Dubai residents and visitors, thus the Dubai Government has decided to beautify the beach area for all its visitors.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.


Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Dunmow, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 15, 2013

My daughter and I stayed for 5 days in November and were delighted with the hotel. The staff were very courteous and the rooms spotless. The food was beautifully presented and dining room staff were excellent. Eating outside could be a bit noisy with nearby drilling but it didn't mar our breakfasts. The location is excellent, at the quieter end of the beach road and close to the marina - had a lovely stroll around there. So close to the sea, just a short walk through the car park and you're on the beach, with warm, clear water. Didn't find the lifts a problem, despite being on a high floor.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 16, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was delighted to hear that your stay with us was both comfortable and enjoyable.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.


Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleethorpes, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 13, 2013

Spent an excellent few days at the Amraj, What a lovely hotel - made so by such lovely helpful staff. Clean spacious room, useful balcony - and yes there is a carpark to look across but it did not spoil our stay. There are occassions when you wait for a lift - but you can do that anywhere! Really worth a look.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 16, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was delighted to hear that your stay with was both comfortable and enjoyable.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.


Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai Thank you very much for staying at Amwaj Rotana Jumeirah Beach-Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 10, 2013 via mobile

I stayed in this hotel from 29th Dec to 1st of Jan.
The location of the hotel is perfect as it is less than 30secs from the beach,although you do have to walk through a car park to access it. The staff were amazing and always very helpful
Room was made everyday to the highest standard
But.....
Only problem was there was bed bugs in the mattress...
I thought it was a fly that had bitten me in the first night so didnt take that much notice as I'm not a fussy person but by the end of my stay I was covered with bite marks. Again didnt make nothing of it until I got back and visited the docs to confirm that they where bug bites..
I would stay in this hotel again for the service but would recommend other guest to take insect cream just in case...

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 16, 2013
Dear Guest,

First and foremost, thank you for choosing to stay in our hotel during your recent visit to Dubai and for taking the time to address your feedback.

Your complaint came to us as unexpected as none of the other guests had reported a similar problem before and after your stay. Rest assured, I have noted all your comments and I am pleased to inform you that each of your points were certainly taken on board and discussed with the relevant departments.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again for your feedback and I look forward to welcoming you in our hotel in the not too distant future.


Yours sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2013

We stayed in this hotel for three nights in Dubai. The service was excellent from the moment we arrived and all member of staff were very helpful! The rooms were spot-lessly cleaned every day.The hotel had a gorgeous pool and several restaurants, although we did not dine at any of these, due to being out most of the days. Very close to the beach and right on the Jumeriah beach road (although at one end) with lots of restaurants! It was a couple of minutes walk to the pretty marina. Taxis to Dubai city centre were very cheap (about £5 in the day, £10 at night) and only took 10 minutes.
I would recommend this hotel to anyone who was thinking of staying in the Jumeriah beach resort.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmwajRotana, General Manager at Amwaj Rotana, responded to this review, January 13, 2013
Dear Guest,

I would like to thank you for choosing the Amwaj Rotana Hotel and I was very happy to hear that your stay with was both comfortable and enjoyable.

It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to write to us. It is only from feedback such as yours that we are able to improve our facilities and services.

Thank you once again and we do look forward to have the pleasure of welcoming you and your guests to our hotel in the not too distant future.


Yours Sincerely,

Timur Ilgaz
General Manager
Amwaj Rotana Jumeirah Beach-Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amwaj Rotana

Address: The Walk, Jumeirah Beach Residence | P.O. Box 86834, Dubai, U.A.E., Dubai 86834, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#99 Business Hotel in Dubai
#117 Romantic Hotel in Dubai
#119 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Amwaj Rotana 5*
Number of rooms: 301
Official Description (provided by the hotel):
A high-class holiday is no longer just a pipe dream. Make the dream become reality when you chose to stay at Amwaj Rotana. Located just a stone's throw away from the Arabian Gulf and in the midst of new Dubai, it couldn’t be more convenient. Idle along the famous restaurant and shopping strip known as “The Walk”. With endless sunshine you’ll soon realise that this is an idyllic retreat for those wanting a holiday that has it all.Free shuttle service is available from the hotel to the famous Jumeirah Beach Park. Similarly, free shuttle services are also available to Dubai Mall, Dubai Outlet Mall, Mercato Mall, BurJuman Mall and Jumeirah Lake Towers Metro Station. Dubai city maps, shopping malls information and schedule of the shuttle services are available at the Guest Services Desk. ... more   less 
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Also Known As:
Amwaj Rotana Hotel Dubai

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