We stayed at this hotel in April for 7 days travelling with ‘Thomas Cook Signature’ with Emirates on our return from Mauritius. We were very disappointed with the Emirates flight from Mauritius. Drinks were complimentary however the service and food was very poor.
On arrival in Dubai, it was a very long walk to get to the arrivals and passport control. Eventually we were greeted by a Thomas Cook rep who took us directly to our pre booked taxi - the transfer to the hotel took about 10 minutes at most. The airport is immaculate, clean and magnificent!
We were immediately greeted by porters when we arrived at the hotel who took our cases & bags directly to the room. We were given a Creek view room on the 7th floor and I have to say when we went into the room, I had to say WOW ! The room was superb! Massive double bed with pillow menu soft cotton sheets and comfy duvet- the reading lights around the bed were ‘touch’ sensitive.
Plenty of bedside drawer space, an electric Ipod docking station with radio/clock. There were speakers even in the bathroom for the Tv and radio.
There was a large office desk with leather swivel chair, internet access included, fully stocked minibar with everything imaginable, the drawers at the side included whisky glasses and wine goblets sitting on crisp linen serviettes. There was kettle with coffee, all types of teas imaginable, milk and sugar, 2 bottles of complimentary water, which was replenished daily. Large flat screen TV which was hinged so you could position it any way you wanted, complimentary large bottle of red wine for my birthday, fresh strawberries and cream, and chocolate truffles!
In the bathroom was a bidet, wc, huge bath with a huge rain shower over. There was a huge window next to the bath with an electric venetian blind so if you would rather not look over the City of Dubai whilst showering or using the toilet, you can have some privacy !! Everywhere is marble/ frosted glass in the bathroom also a pair of electronic scales – great if you want to see how much weight you’ ve put on holiday ! A nice touch is the electronic do not disturb facility which is a switch inside the room and you either press the green maid or red no entry sign and a light comes on out side your room in a panel so the staff know when to access or clean your room.
There was an electronic safe inside the wardrobe - free of charge – again extra large storage space, iron and ironing board. Absolutely superb room.
We decided to upgrade to half board before we travelled and I’m relieved we did, as the poor exchange rate meant that the evening meal at the hotel was around £40 if you booked direct.The restaurant however was lovely the service was excellent, the staff superb always very pleasant and welcoming and serving you quickly and professionally.
Breakfast consisted of a large fresh fruit selection, fresh strawberries nearly every day , yoghurts, choice of smoothies, cheeses, salads, middle eastern selection. Salads etc, breads, toast, cakes, cereals, the most delicious almond croissants I’ve ever tasted , selection of jams, then of course the hot plate selections. Ordered at the servery then brought direct to your table. The usual eggs, beef bacon, mushrooms, tomatoes etc. Everything served piping hot !
For the evening meals the restaurant was fairly quiet apart from the Brazilian night which is obviously popular !
Each night there was a large choice of themed salads, olives houmous etc e.g.on Italian night there was antipasti, seafood, dressings.etc, selection of cheese, beautiful breads etc and delicious sweets.
The hot servery area offers you a choice of main courses and you can see the food being prepared in front of you. The choice includes pasta, rice dishes, vegetables, either Salmon fillet, Beef tenderloin, Rib eye, Chicken breast, Lamb loin chops etc . There was a choice of vegetables and sauces and you can eat as much as you want so if you prefer to have a pasta course after your starter you can then have a meat course or fish following on as many times as you like. It was beautiful food and our tenderloins with pepper sauce (I ordered the same every night ) were about 2’’ deep and like cutting butter- superb !
Wine is about £10 a glass and no cheaper if you order the whole bottle. The bottled beers were approx £7. Do try the Brazilian night- it is a continuous serving of selection of meats cooked on massive skewers sliced and served at the table – you eat till you say stop !Again the whole experience was wonderful mainly due to the attitude of the staff and excellent food.
Adjacent to the hotel is a Belgian beer bar ( forms part of the hotel) we ate in there one evening and it was again excellent food in wonderful authentic surroundings with Hoegaarden beer at £10 a glass. It gets packed with people going for the Belgian mussels, Chips and Mayo but beware the air con is strong you would need jeans and a cardigan ! It is a smoking area, which for me was a bit of a surprise and can get a bit smoky.
The hotel has a well equipped gym, and the ladies toilets adjacent to the gym are a bit of a surprise ! You go in and find a changing area with beautiful mirrors marble and wooden panels however after going through in the next section there are 2 sauna cabins which you can use, fluffy towels and wonderful body lotions and hand gels. Again it was immaculately maintained as was the outside shower area.
There are loads of sunbeds which are really comfy and each day they put out large bean bags around the gardens with everything being covered with large fluffy white towels which are complimentary. The staff again are very attentive and you are given cards to keep so if you need a waiter for drinks or food, you just flip it over to green and they automatically come straight to you.
There are 2 pools both reasonable size- one is a 25 m training pool and the other is more for entertainment set on different levels situated between the Crowne Plaza and the Intercontinental. There are also 2 very large Jacuzzis on each side of the gardens.
Incidentally if you stay at either hotel you can use the facilities of both and if you are half board you can eat at either hotel restaurant and the Intercontinental does have more selection.
The Festival Shopping Mall is directly behind the hotels and about 5 minutes walk away from the Marina. There is also a canal where you can have a free boat ride.
We took a taxi down to the Dubai mall to see the largest shopping centre and it is worth the visit – and again it is organised so efficiently including the taxi services. It is a must see just to see the aquarium, the waterfall and ice rink and of course the Emirates tower, I have never said wow so many times on a holiday !
Would I go back ? This hotel has some of the most polite, attentive staff I have ever had the pleasure to meet, the hotel was superb in every aspect and food and service excellent. If you want a base for a few days to explore Dubai city just 10 minutes from the airport it is ideal. It would not be suitable for a ‘beach holiday’ as it is quite some distance from the sea.
I would thoroughly recommend the hotel if traveling on business and if passing through Dubai again I would definitely return – if only for the tenderloin steak and Belgian chips and beer !
A really superlative hotel - I really cannot praise it highly enough.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.