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“Creek?” 4 of 5 stars
Review of Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
5.0 of 5 Hotel   |   Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates   |  
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Ranked #28 of 475 hotels in Dubai
Odiham, United Kingdom
Top Contributor
66 reviews 66 reviews
49 hotel reviews
Reviews in 48 cities Reviews in 48 cities
70 helpful votes 70 helpful votes
“Creek?”
4 of 5 stars Reviewed August 27, 2013

Three nights on business using their facilities. Although there is some building work out the back of the hotel (near completion) near the pool, the facilties and the service was very good. The attention we had during our use of the meeting room was good with our own facilitator available when ever we required. The rooms were well presented and the house keeping very good if a little late in the day. Lunches each day were of a high standard. A good choice in Dubai but it is not central. There is a mall next door through the IC hotel which is nice if you have time. It provides some better selection for eating as well.

Room Tip: Creek view? Three lifts so access to floors not a problem. Goes up to 19 floors.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, August 29, 2013
Dear “BazzerBoy”,


Thank you for taking the time to write a review of your recent stay at Crowne Plaza Dubai Festival City on TripAdvisor.

I enjoyed reading your review and am glad you enjoyed so many aspects of your stay, such as the attentive service provided by the staff throughout your event, the high standard of the food and beverages and the facilities within your room.

I do look forward to welcoming you back to the hotel, hopefully in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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850 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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English first
Dubai, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2013

Overall a good experience at Crown Plaza - Festival city. Good location from the airport, ideal location from city to move around in UAE. The staff is very friendly and very cooperative, they will help you if any information is required.

Overall an Excellent stay at Crown Plaza - Festival city.

Room Tip: Above floor 7th for a good view.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, August 29, 2013
Dear “Aldrin12”,


It was very pleasing to know that you had an “excellent” stay at the Crowne Plaza Dubai Festival City and I’d like to thank you for taking the time to recommend us on TripAdvisor.

It was a pleasure to read your review and to know that in such few words your explanation made it clear to see how much you enjoyed our hotel and appreciated the “friendly” staff and convenient location. I really hope to have the pleasure of welcoming you back to our hotel in the not too distant future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 24, 2013

We stayed at the Crown Plaza Festival City on our transit time from Australia to Europe for two nights! A good property, comfortable rooms, and a nice heaven to hide from the 40C heat. It is connected to the Intercontinental, and you can use the pools on either property. The heat retreated me to the indoors, just too hot this time of the year. We had a small problem on the second night of our stay, where it seemed ana Arab family had checked into our floor with I think around 6 rooms. i don't know where the parental supervision was at 11.30 at night, but the kids were running riot in the corridors, playing with Ipads, mobile phones and running up and down the corridors stopping us from sleeping. i did go out and ask them to be quiet, but got very severe looks from the older kids, as if to say, we own this place, we will do what we want. When I mentioned it to the reception staff on check ut, they apologised and said, yes we were aware, we had more complaints, well then why did the security not go up and deal with the situation. There is a camera on every floor, and they would have been able to view this on the security system.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, August 29, 2013
Dear “ZoZoMelbourne”,


It was quite pleasing to know that you had an enjoyable stay at Crowne Plaza Dubai Festival City on your recent trip to Dubai. Thank you so much for once again sharing your experience here on TripAdvisor.

It was disappointing to read about the experience you faced at night. Please be assured that this has been communicated with the respective department and is currently being investigated.

I sincerely hope to have the pleasure of inviting you once again to our hotel so that we can provide you with a true Crowne Plaza experience.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 22, 2013

We had a three night stay here in May. Staff all very friendly and most helpful. It has a great shopping mall adjacent to the hotel. The room was nice and big and very very clean. It is a short drive from the airport and not too far from the city. Taxis are plentiful and pretty cheap. It was actually very nice to come back to the hotel after a hectic day out and not have crowds all around you. I would definitely recommend this hotel. By the way the Desert Safari is a must do.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, August 29, 2013
Dear “Allymacklin”,


Thank you for choosing to stay at the Crowne Plaza Dubai Festival and for sharing your experience here on TripAdvisor.

It was pleasing to know you had a comfortable stay and the close proximity of the hotel to the neighbouring shopping mall and the spacious rooms all added up to making your stay a memorable one. We hope to have the pleasure of welcoming you once again to the hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

I am almost a permanent resident of this Hotel and everything in this hotel is perfect. Location, cleanness, room service, and the most important thing, staff.
They are always there to help you and make sure that you are happy.
Couple of months ago I just mentioned to the guest service manager that I will bring my wife for our anniversary in July. surprisingly when we got there we were surprised by the flower arrangement and anniversary cake in our room.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, August 29, 2013
Dear “kiarash k”,


Thank you for sharing such a complimentary review of your recent stay at Crowne Plaza Dubai Festival City.

I am pleased to know you've chosen to stay with us so many times in the past and have consistently been impressed with the friendly and helpful service you've received from our entire team.

Our guests complete satisfaction is our main goal at Crowne Plaza Dubai Festival City and it is very rewarding to learn that this has been achieved on each of your visits. Thank you for recommending our hotel to other travelers visiting Dubai and we do look forward to the opportunity of once again welcoming you back to our hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 12, 2013

Stayed in this hotel for a week last May and loved it. The hotel is located close to the airport which is handy and also not too far from downtown Dubai where you can get to Dubai Mall and Burj Khalifa. The staff were great and the service was top quality. Breakfast was amazing. Something for everyone. The hotel is absolutely spotless at all times, the pool area is lovely and well maintained - you can see right over the creek to downtown. You can also share the pool of the Intercontinental next door. The little touches impressed me, cold towels in the morning and afternoon and fresh fruit bought round whilst sunbathing. The rooms are of a decent size, very comfortable and I loved the bathroom. The hotel is also attached to Festival City Mall which is good to have a wander round. We went to the Belgium bar on a number of occasions and it was great to sit in and chill out after a hard days sunbathing/sightseeing or shopping. Would recommend this hotel for business or pleasure.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, August 29, 2013
Dear “Lindsay M”,


I am delighted to learn that you were impressed with the hotel during your recent stay at Crowne Plaza Dubai Festival City and would like to thank you for taking the time to write about your experience here on TripAdvisor.

It was pleasing to read your comments on the “top quality” service, "spacious and comfortable" rooms and the “amazing" breakfast. I was also happy to know that you had the opportunity to shop at the adjacent shopping mall and visit the popular Belgian Cafe. Your kind comments will surely be shared with the rest of the team and appreciated. I do hope to welcome you on your next visit to the hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 5, 2013

We stayed here for only one night and it was excellent. We upgraded to a room with a view asked for a high room and we were given one on the 19th floor(top) with a view looking out to Dubai and looking over the Dubai Creek.The room was lovely,well appointed with comfortable bed.The bathroom was fantastic with a window with adjustable blinds looking out to the bedroom and the view. The hotel is attached to the Festival City Mall, which is easy to get to through the adjacent sister hotel and then into the mall all under cover and airconditioned. Also attached to Ikea. The mall is fantastic with lots of restaurants looking over the water. We had breakfast at the Hotel which was very nice with good choices. We didn't eat at the restaurants due to Ramadan.The Hotel staff were fantastic, very friendly and we would stay here again.

Room Tip: Ask for on a high floor and with Water views.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Dubai
#18 Family Hotel in Dubai
#18 Spa Hotel in Dubai
#25 Luxury Hotel in Dubai
#28 Business Hotel in Dubai
#28 Top resorts Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Café, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafés, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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