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“Breakfast with Birds” 5 of 5 stars
Review of Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
5.0 of 5 Hotel   |   Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates   |  
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Ranked #26 of 477 hotels in Dubai
Muscat,Oman
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
33 helpful votes 33 helpful votes
“Breakfast with Birds”
5 of 5 stars Reviewed May 9, 2013

Had an opportunity to stay at this property on business. Hotel is just 20 min drive from Dubai Terminal No.2 and front office staff was very helpful and efficient. Room is very spacious and comfortable with a good view of the creek. Highlight of my stay was having breakfast in open lawns next to the pool overlooking Dubai creek with sparrows and pigeons flying down to my table chirping for their share. That experience is awesome. Stay was very comfortable and check out settlement was very smooth

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “Ramesh_Muscat”,


I am delighted to learn that you were impressed with the hotel during your recent stay at Crowne Plaza Dubai Festival City and would like to thank you for taking the time to write about your experience here on TripAdvisor.

It was pleasing to read your comments on the “spacious and comfortable" rooms and the “helpful and efficient" staff. I am also glad you enjoyed your breakfast experience on our Leisure Deck and you had a comfortable stay overall.

The team and I look forward to the pleasure of welcoming you back to Crowne Plaza Dubai Festival City.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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Harare
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2013

I had a lovely experience when I stayed at the hotel. The personalized welcome message on the screen in the room was just proof of how much the hotel has a personal touch. It was quite refreshing and I felt very welcomed.

The staff are very friendly.

The view from the rooms is exquisite. Its simply breathtaking! I just felt that I did not do justice to my stay there as I only stayed one night.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “ViolaHarare”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

I was happy to read your review and see that in such few words your explanation made it clear about how much you enjoyed our hotel, particularly the helpful and friendly staff and the "exquisite view" from your room. I hope to have the pleasure of welcoming you back to our hotel, hopefully in the not too distant future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 8, 2013

Had an occasion to stay for one night only recently, very good location and good advantage of mall with a food court available for extended evenings,
The experience of stay was excellent. No reasons to complain.

Room Tip: Rooms on the Intercontinental side are blocked for view except the highway,
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “shrikant2610”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

We are delighted to receive such an encouraging review and to note that you were particularly impressed with the location and the convenience offered by the neighbouring shopping mall. We look forward to the pleasure of welcoming you back to the hotel, hopefully in the very near future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 7, 2013

Went on a business trip and stayed there given proximity to local office. The hotel is very near to the airport (i.e. less than 15 minutes away) and is next to InterContinental hotel. Check in was a breeze, people at registration were very friendly and accommodating. Went up to the room and found out I was upgraded to a larger room (nice!) which had a nice view of the creek/river and could see the Burj Al Khalifa. Swimming pool and other facilities were also nice, and coupled with the friendly staff, you'll always feel welcomed. My only complaint (a small one) is that the breakfast buffet was the same every day, could have benefited from at least some variety especially for those who are there more than 2-3 days.
Walking distance to Festival City Mall, which has Ikea, a large hypermarket, and even Hard Rock Café. Not the largest mall when compared to the others, but if you wanted to buys something for the kids, this helps. For the golfers there is a golf course only minutes from the hotel with complimentary shuttle service
Note - if you want to head into the "centre" of Dubai where the Burj and Dubai mall is, it's about 20-25 minutes by taxi.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “mountain2005”,


It was a pleasure to have you stay at Crowne Plaza Dubai Festival City and we thank you for sharing your feedback here on TripAdvisor.

I greatly appreciate your kind words about our hotel and in particular your comments regarding our "friendly and accommodating" staff and how welcoming they were. Your compliments will definitely be passed on to the rest of the teams and will be greatly appreciated by them. I was also happy to read that you had a chance to visit the neighbouring shopping mall as well as the Al Badia Golf Club.

We do look forward to the opportunity of once again welcoming you to the hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 6, 2013

Wonderful quite location close to the airport few minutes walk to Festival City and good restaurants. Easily accessible by taxi. The Big Bus, a hop on hop off service runs just a few minutes away. This is arguably the best way to see Dubai. Bedrooms are big and extremely comfortable and the staff are very attentive to you every need and nothing is to much trouble. Would though ally recommend this hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “PADSSydney”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

I greatly appreciate your kind words about our hotel, in particular your comments on our "comfortable rooms" and "attentive staff". We do look forward to welcoming you to our hotel once again in the not too distant future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevele, Belgium
1 review
5 of 5 stars Reviewed May 4, 2013

Without any doubt, this was the best hotel we ever stayed in !
Maintenance, services overall, housekeeping, breakfast, staff, management,...
every service was perfect !
It was a stay-over entering a cruise, but we've been taken care of as if we were regular clients.
We enjoyed the cruise, but our first impression of Dubai was surely upgraded positively by our stay in the Crowne Plaza !
Something to return to !
We will next time on a city trip...

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “Gerrit D”,


I am delighted to know you had an enjoyable stay with us at Crowne Plaza Dubai Festival City. Thank you for taking the time to review your stay here on TripAdvisor.

I was pleased to read there were so many positive aspects to your stay and that we were able to create such a great impression during your first trip to Dubai with our service levels and facilities. Your kind comments will surely be shared with the rest of the team and appreciated.

Thank you once again for recommending us. We hope to have the pleasure of having you stay with us in the future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

clean. great and helpful service. didn't have to travel to shop or eat out, just walk through to shopping centre. has everything. can organise bus tour at centre. amusement park too. close to airport and away from busy centre. enjoyed my stay.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “cruising137”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

I was happy to read your review and see that in such few words your explanation made it clear about how much you enjoyed our hotel, and I am very glad that you appreciated our approachable staff, convenient location and rooms that met your expectations. I really hope to have the pleasure of welcoming you back to our hotel in the not too distant future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Dubai
#18 Spa Hotel in Dubai
#22 Family Hotel in Dubai
#23 Luxury Hotel in Dubai
#25 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Café, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafés, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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