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“Attention to detail” 5 of 5 stars
Review of Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
5.0 of 5 Hotel   |   Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates   |  
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Ranked #26 of 474 hotels in Dubai
Harare
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Attention to detail”
5 of 5 stars Reviewed May 9, 2013

I had a lovely experience when I stayed at the hotel. The personalized welcome message on the screen in the room was just proof of how much the hotel has a personal touch. It was quite refreshing and I felt very welcomed.

The staff are very friendly.

The view from the rooms is exquisite. Its simply breathtaking! I just felt that I did not do justice to my stay there as I only stayed one night.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “ViolaHarare”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

I was happy to read your review and see that in such few words your explanation made it clear about how much you enjoyed our hotel, particularly the helpful and friendly staff and the "exquisite view" from your room. I hope to have the pleasure of welcoming you back to our hotel, hopefully in the not too distant future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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Pune, India
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 8, 2013

Had an occasion to stay for one night only recently, very good location and good advantage of mall with a food court available for extended evenings,
The experience of stay was excellent. No reasons to complain.

Room Tip: Rooms on the Intercontinental side are blocked for view except the highway,
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “shrikant2610”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

We are delighted to receive such an encouraging review and to note that you were particularly impressed with the location and the convenience offered by the neighbouring shopping mall. We look forward to the pleasure of welcoming you back to the hotel, hopefully in the very near future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 7, 2013

Went on a business trip and stayed there given proximity to local office. The hotel is very near to the airport (i.e. less than 15 minutes away) and is next to InterContinental hotel. Check in was a breeze, people at registration were very friendly and accommodating. Went up to the room and found out I was upgraded to a larger room (nice!) which had a nice view of the creek/river and could see the Burj Al Khalifa. Swimming pool and other facilities were also nice, and coupled with the friendly staff, you'll always feel welcomed. My only complaint (a small one) is that the breakfast buffet was the same every day, could have benefited from at least some variety especially for those who are there more than 2-3 days.
Walking distance to Festival City Mall, which has Ikea, a large hypermarket, and even Hard Rock Café. Not the largest mall when compared to the others, but if you wanted to buys something for the kids, this helps. For the golfers there is a golf course only minutes from the hotel with complimentary shuttle service
Note - if you want to head into the "centre" of Dubai where the Burj and Dubai mall is, it's about 20-25 minutes by taxi.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “mountain2005”,


It was a pleasure to have you stay at Crowne Plaza Dubai Festival City and we thank you for sharing your feedback here on TripAdvisor.

I greatly appreciate your kind words about our hotel and in particular your comments regarding our "friendly and accommodating" staff and how welcoming they were. Your compliments will definitely be passed on to the rest of the teams and will be greatly appreciated by them. I was also happy to read that you had a chance to visit the neighbouring shopping mall as well as the Al Badia Golf Club.

We do look forward to the opportunity of once again welcoming you to the hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 6, 2013

Wonderful quite location close to the airport few minutes walk to Festival City and good restaurants. Easily accessible by taxi. The Big Bus, a hop on hop off service runs just a few minutes away. This is arguably the best way to see Dubai. Bedrooms are big and extremely comfortable and the staff are very attentive to you every need and nothing is to much trouble. Would though ally recommend this hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “PADSSydney”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

I greatly appreciate your kind words about our hotel, in particular your comments on our "comfortable rooms" and "attentive staff". We do look forward to welcoming you to our hotel once again in the not too distant future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevele, Belgium
1 review
5 of 5 stars Reviewed May 4, 2013

Without any doubt, this was the best hotel we ever stayed in !
Maintenance, services overall, housekeeping, breakfast, staff, management,...
every service was perfect !
It was a stay-over entering a cruise, but we've been taken care of as if we were regular clients.
We enjoyed the cruise, but our first impression of Dubai was surely upgraded positively by our stay in the Crowne Plaza !
Something to return to !
We will next time on a city trip...

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “Gerrit D”,


I am delighted to know you had an enjoyable stay with us at Crowne Plaza Dubai Festival City. Thank you for taking the time to review your stay here on TripAdvisor.

I was pleased to read there were so many positive aspects to your stay and that we were able to create such a great impression during your first trip to Dubai with our service levels and facilities. Your kind comments will surely be shared with the rest of the team and appreciated.

Thank you once again for recommending us. We hope to have the pleasure of having you stay with us in the future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

clean. great and helpful service. didn't have to travel to shop or eat out, just walk through to shopping centre. has everything. can organise bus tour at centre. amusement park too. close to airport and away from busy centre. enjoyed my stay.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “cruising137”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

I was happy to read your review and see that in such few words your explanation made it clear about how much you enjoyed our hotel, and I am very glad that you appreciated our approachable staff, convenient location and rooms that met your expectations. I really hope to have the pleasure of welcoming you back to our hotel in the not too distant future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Sydney, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2013

This is a perfect hotel for a quick stopover (or longer!) - just 10 minutes in a taxi from the airport with mammoth mall attached; you couldn't want more if you're just passing through. We had a quick two night stay here; wished it was longer. Staff were wonderful - we rocked up a 8am and they not only checked us in 6 hours early without a quibble (whilst feeding us fresh dates and coffee) but also upgraded our room as they had capacity to do so. All the staff were incredibly polite and helpful. The room (a deluxe room) was incredibly comfortable; amazing view (straight through from the luxury bathroom!). Bed was massive and very comfortable; curtains were black out; plenty of space for luggage, etc. Only (very small) things that let the room down were the complimentary toiletries which didn't match the quality of the rest of the experience (but were still satisfactory) and the air conditioning was a little noisy and damp smelling; but it worked perfectly well and didn't disturb our sleep so a small thing really. The breakfast buffet was of a very high standard with everything you could want - but beware, it doesn't come cheap at AED110 per person! It's well worth getting a B&B rate. Still, as we booked this hotel on BA airmiles, the whole experience was perfect value for money!! The pool is a good size with a lane for laps which was great. There are plenty of sun loungers and a lovely area with tables and comfortable lounges under the palm trees for relaxing. The hotel is also linked to the Intercontinental next door and you can wander along if you prefer the look of their pool or poolside bar. There is a walk way that goes right around the Festival city area - and maps in the room for 3 and 5km runs (probably not advisable in the summer!). The Belgium (Beer) Cafe on the 5th floor had great live music playing while we were there - but again very expensive. We sat outside on the patio and enjoyed a cold beer; the view over the water was great but the car fumes from the nearby bridge were pretty choking and we ended up moving inside. The Festival City shopping mall is all part of the same complex with all the usual stores plus lots of cafes and restaurants along the canal. It's open until midnight Friday and Saturday and we ended up wandering across to get dinner at the food court here, saving a fair amount. We didn't visit the fairground (yes - there is a fairground!) but there were plenty of families around (perhaps too many for our liking!); it seems a popular place for local families and tourists alike. The area is easily accessible by taxi to other parts of the city, but beware swindling drivers who ask if it's your first time in Dubai as you leave the hotel - they're less curious about your travel plans than wanting to know if they can take you the long route; and long route he did... we ended up paying 3 times the fare! Taxis are cheap in comparison to everything else in Dubai, but still... All in all, couldn't recommend this hotel enough.

Room Tip: Go for the deluxe room for extra luxury and get B&B to save on the quality breakfast buffet.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, June 13, 2013
Dear “Not_too_Shabby_4LC”,


Thank you so much for taking the time to post a most complimentary and detailed review about your recent stay at Crowne Plaza Dubai Festival City. I was very happy that you appreciated the charm and friendliness of our hotel.

It was a pleasure to know that you enjoyed the service provided by our staff, the comfortable rooms, and the various dining and recreation options offered. I was also happy to know that you appreciate our close proximity to the shopping mall and find this convenient. Your kind words will definitely be shared with the team and appreciated.

Our guests complete satisfaction is our main goal at Crowne Plaza Dubai Festival City and it is very rewarding to learn that this has been achieved on each of your visits. Thank you for recommending our hotel to other travelers visiting Dubai and we do look forward to the opportunity of once again welcoming you back to our hotel.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Dubai
#17 Spa Hotel in Dubai
#19 Romantic Hotel in Dubai
#22 Business Hotel in Dubai
#24 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Café, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafés, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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