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“Great hotel for a break” 4 of 5 stars
Review of Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
5.0 of 5 Hotel   |   Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates   |  
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Ranked #24 of 475 hotels in Dubai
Sunshine Coast Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Great hotel for a break”
4 of 5 stars Reviewed December 11, 2012

The Crowne Plaza has everything a long distance traveller could wish for. The rooms are generous and well appointed with comfortable beds & office desk arrangement. Block out curtains are generous and allow weary travellers a chance to rest well. A treat which I was impressed with is the "sleep" lavender products left on the pillow. Was a little sceptical but had 2 beaut nights sleep - usually don't sleep so well in strange beds. The hotel is an easy ride from the airport, love the location overlooking the creek with the very inviting pool/lounge area. Another huge benefit is the ease in which you can walk through the inter-connecting walkways through the Inter-Continental next door on your way to the Festival City Mall and variety of restaurants to enjoy overlooking the creek.
Our experience at this hotel was a little varied, however, overall the attentive, welcoming & professional staff are no doubt this property's greatest asset.

Room Tip: Request a room overlooking the creek, if available.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, January 8, 2013
Dear “Codidy”,


Thank you for taking the time to write such a complimentary review about your recent stay at the Crowne Plaza Dubai Festival City.

I greatly appreciate your comments about our hotel, in particular your kind words about our "attentive, welcoming and professional" staff. I was also happy to know you found the room and it's amenities very comfortable and found the neighbouring shopping mall convenient during your trip. Your comments will surely be shared with the rest of the team and appreciated.

We hope to have the opportunity of welcoming you back to the hotel soon.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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844 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 10, 2012 via mobile

Very close to airport and I arrived at 5am. Girls on front desk allowed me a very early check in to enable me to freshen up and have a sleep after a long flight. The room service, laundry service and in general all hotel staff are very welcoming and everything is too easy. Great little Beligan beer cafe in the lobby serving ice cold Stella Artois. Shopping next door and so is the Hard Rock cafe. Great view of the Dubai city skyline and the worlds tallest building on dusk. All in all this was a excellent stay and now my preferred choice when in the UAE.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, January 7, 2013
Dear “STWALL”,


Thank you for taking the time to write a review about your recent stay at Crowne Plaza Dubai Festival City.

I was happy to read your review and to see how much you enjoyed so many aspects of the hotel, from the room and laundry service to the welcoming staff. I'm glad that you found the hotel's location convenient and also had a chance to visit the neighbouring shopping mall and Hard Rock Cafe. The team and I look forward to your continued visits and hope to welcome you back in the near future.


Kind Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Top Contributor
51 reviews 51 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 8, 2012

Stayed for 2 nights for a business meeting. Close to airport. In the vicinity of a large mall. Room overlooking the water creek. Room with look through glass bathroom. Large bed and comfortable pillows. I have seen more luxurious rooms in Dubai. More than one swimming pool. Complete gardens with palm trees on the fifth floor is the most attracting scene. Breakfast is delicious. Large conference hall in the adjacent intercontinental.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, January 3, 2013
Dear “samehshaheen”,


Thank you for taking the time to write a review about your recent stay at the Crowne Plaza Dubai Festival City.

It is very pleasing to know that you had a wonderful stay at our hotel and enjoyed the views from your creek-view room as well as the breakfast.

Thank you once again for sharing your experience on TripAdvisor. I hope to have the pleasure of welcoming you back to the hotel in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 6, 2012

Emailed hotel well in advance to request a corner room, a creek view and advise of a Birthday celebration. On arrival was given a middle room and advised a creek view would be an extra charge. Managed to change room to a corner room with no creek view. Rooms are very nice. Breakfast restaurant is nice and breakfast good. Could not see the nice evening view over the creek from my room at the back of the hotel so went to the hotel terrace to see the view one evening only to be told quite abruptly that the terrace is now closed and to go inside the hotel. This was at about 9-10pm which seemed very early and was disappointing. The hotel did not remember the birthday celebration that they had been emailed about in advance and this was also very disappointing. The customer service at reception for me let down the nice hotel.

Stayed April 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2012

Simply amazing. Front desk staff is outstanding... they greet you as soon as you arrive in the hotel lobby, asking and taking care of your needs. Hotel is very clean, Rooms are spacious, great ambiance. Have a great pool with jacuzzi, hot tub. Good gym. conference rooms, business center. have a good breakfast buffet.

Either you are staying here for business, or pleasure, you will find this hotel to be one of the best.

Everything is simply amazing. love love love this hotel. Mostly the front desk staff. Sameer, Lashan, Nizar, you guys are best.

Room Tip: Get a room with the magnificent view of the Dubai skyline..
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, January 3, 2013
Dear “flyguydubai”,


Thank you for taking the time to write a review about your recent stay at the Crowne Plaza Dubai Festival City.

I am glad that you enjoyed your stay at our hotel and found it to be an “amazing” experience and am also grateful to receive such positive feedback on all of the hotels facilities. It will be a pleasure to share your comments with the rest of the team, specifically my staff in Front Office, and I’m sure this will be greatly appreciated.

We sincerely hope to have the pleasure of welcoming you back to our hotel soon.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
berkshire
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 30, 2012

Absolutely fantastic, hotel interior and exterior in terms of public areas of the highest quality. Staff in hotel very friendly including staff in pool area. Hotel in good position in Dubai, lovely views of the Creek, nice clean spacious area outside hotel. Adjoined to Mall was great as it made shopping and resturants easy. Not close to any Metro station was a slight pain, but taxis relatively cheap.
Belgian Cafe nice atmosphere, a little tricky to get a table, inside noisy if group playing.
Major and only negative for us was the resturant for breakfast, which we could only use on day one of our 3 night stay due to the hotel sponsoring a big rugby tournament. However on the day we used the resturant, it was a shambles, unique and strange queueing system for eggs to be cooked and then delivered to your table, fine if you didn't have to wait 15mins only to find eggs had been sitting around, thus delivered luke warm, then became cold by the time you managed to get extra food eg bacon on plate. Used Intercontiental next door for breakfast on 2 mornings. They adopted the same egg cooking/delivery system but better managed than CP.
Overall though stay was a great experience.

Room Tip: Go for a King Deluxe with Creek view
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, January 3, 2013
Dear “menors”,


It was very pleasing to know that you had a “fantastic” stay at the Crowne Plaza Dubai Festival City and I’d like to thank you for taking the time to recommend us on TripAdvisor.

It was a pleasure to read your review and to see how much you enjoyed our hotel and appreciated the “friendly” staff and the hotel's location. I was however most concerned to hear of the inconvenience your experience during breakfast. I would like you to be rest assured that your feedback and comments have been taken into consideration and we will strive to improve our services in the future.

Thank you once again for your valuable feedback. I sincerely hope we will have the pleasure of welcoming you back in the near future so we can provide you with a more complete experience.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parma, Emilia-Romagna, Italy
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 26, 2012

Great hotel. I loved the rooms, and the pools were excellent and the service was great I highly reccomend! Only negative aspect is that apart from the mall next door the city center is far. Highly reccomend.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, December 13, 2012
Dear “herewego530”,


Thank you for taking the time to review your recent stay at Crowne Plaza Dubai Festival City. I am delighted to know that you were pleased with our services and amenities. Your feedback is indeed very inspiring and motivating for the team.

We do look forward to the opportunity of once again welcoming you to our hotel.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Dubai
#16 Romantic Hotel in Dubai
#18 Family Hotel in Dubai
#21 Luxury Hotel in Dubai
#24 Business Hotel in Dubai
#24 Top resorts Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Café, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafés, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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