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“Do yourself a favour.. Upgrade to club! Well worth it!” 5 of 5 stars
Review of InterContinental Dubai Festival City

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InterContinental Dubai Festival City
5.0 of 5 Hotel   |   Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates   |  
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Ranked #26 of 492 Hotels in Dubai
Bishops Stortford, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Do yourself a favour.. Upgrade to club! Well worth it!”
5 of 5 stars Reviewed May 11, 2013

Great rooms... Fabulous service, nice pool area.. Convenient for airport, lovely city views.. But the very best part was the upgrade to club facilities. This gave access to club lounge as detailed in another review and was well worth it. We had champagne every evening and ate here most nights.. Started. Just canapés before going out but each night, the dish of the day was so tempting, we ate here and then just went out to drink! The staff were superb, from the concierge to the person who did turn down each night... As well of course as those who worked in the club rooms and greeted us almost as personal friends each morning for the sumptuous buffet breakfast or each evening for canapés and drinks! We would certainly come here again.. Although the location may not rk for everyone, it's worth the extra drive in. For single travellers, especially females alone, I can imagine the club facilities would work really well. Thank you Intercontinental for a wonderful experience.

Room Tip: Upgrade to club lounge! Close your blinds when the window cleaners are coming!
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, July 29, 2013
Dear Karen M,


Thank you for posting such a positive review of your stay at InterContinental Dubai Festival City.

We were very happy to read such positive comments about our hotel and were particularly happy to note that you appreciated the "fabulous" service and "superb" staff. We were also delighted to read that our Club Lounge made your experience an unforgettable one. Our guest's complete satisfaction is our main aim at InterContinental Dubai Festival City and it's great to see that it has been achieved on this occasion.

Thank you once again for your kind comments. We look forward to welcoming you once again, hopefully in the near future.


Best regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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975 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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English first
Blackpool, United Kingdom
Top Contributor
110 reviews 110 reviews
59 hotel reviews
Reviews in 58 cities Reviews in 58 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed May 11, 2013

We have stayed here on several occasions although it had been a year since our last visit. Somehow this place keeps improving and making their guests feel more welcome. The rooms and the public areas of the hotel are immaculate. We booked a club room and found that the standard of food, drink and service in the club room (which has awesome views from the 26th floor) had improved further from our last stay. The staff cannot do enough for you here and really make it a home from home. Will be heading back at the earliest opportunity.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, July 29, 2013
Dear TonyW1961,


Thank you for writing such a complimentary review of your recent stay at InterContinental Dubai Festival City.

We were delighted to learn that you were impressed by so many aspects of the hotel, such as your club room, the hotel's public spaces and the level of service at the Club Lounge. Your kind comments will surely be shared with the rest of the team.

Thank you once again for your kind remarks. We hope to welcome you once again, hopefully in the near future.


Best regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
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London, United Kingdom
Top Contributor
140 reviews 140 reviews
99 hotel reviews
Reviews in 74 cities Reviews in 74 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed May 11, 2013

The hotel is stunning. From the moment you arrive you know that your in for something special. The Door team are extremely welcoming. Check in is quick and professional. The rooms are spacious, extremely well designed and appointed. We arrived at night and our room was romantically lit with the curtains open, displaying the Dubai skyline that is breathtaking. The windows could be cleaned though.Having a wet room combined shower and with the bath at the window is a great idea. The gym is well stocked with equipment and plenty for everyone to use without having to wait. The glass end pool was well received. The Anise restaurant is great and the Friday Brunch is not to be missed.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, July 29, 2013
Dear William C,


Thank you for choosing to stay at the InterContinental Dubai Festival City and for sharing the experience of your stay here on TripAdvisor.

We are extremely happy to learn that you had an enjoyable experience and that our service and facilities exceeded your expectations. Our entire team would be pleased to know that their efforts in making your stay a comfortable one were appreciated. We hope to have you stay with us again at the InterContinental Dubai Festival City, hopefully in the very near future.


Best regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed May 8, 2013

The location is rather handy for the airport.

We stayed in a suite with two discrete bedrooms on one of the upper floors. We were to be taken up to the room by a member of staff, but as we had already waited some five minutes for the lift to arrive, the staff member departed. We were left to go to the room alone, which usually I would have been happy with doing.

However, it was unfortunate that no member of staff was with us to experience the strong, pungent odour of must and damp that greeted us on entry to the suite. Perhaps if we had been accompanied by someone then they would have been able to facilitate a change of room before our bags had arrived.

Perhaps the smell was because the room was rarely used? Or a cleanliness issue? It really hampered the stay and needless to say we were happy to be checking out and moving on the next morning.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Dubai Festival City, responded to this review, May 22, 2013
Dear zlost,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the conditions of the room prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 6, 2013

Stayed here to be close to airport. Surprised how nice hotel is, with great room design ands views overlooking the creek from panorama windows. Surroundings also have a good choice of shops and restaurants within walking distances. Staff helpful and friendly. Great pool area.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, July 29, 2013
Dear ToulouseBrit,


Thank you for choosing to stay at InterContinental Dubai Festival City and for sharing your feedback on TripAdvisor.

It was great to know that you enjoyed your stay and found so many positive aspects during your stay such as the room’s contemporary design, the panoramic views of the Dubai Creek and the neighbouring Festival City Mall.

Your feedback is indeed very encouraging and motivating and I do hope to have the pleasure of welcoming you once again in the near future.


Best regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Baie, Riviere du Rempart, Mauritius
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 5, 2013 via mobile

A really fabulous hotel that has proven to be way beyond my expectations.

The absolute differeniating point of this hotel is the guest rooms. I am staying at the cheapest price available and have a room that most hotels would consider a premium suite. Its just huge with brillant views and every comfort - massive bed, very comfortable, stunning bathroom, great electronics and wonderful skylive views- including from my shower!!!

Will definately stay again.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, July 24, 2013
Dear Murray A,


It was indeed a pleasure having you stay with us at InterContinental Dubai Festival City. Thank you for your review on TripAdvisor.

I was extremely delighted to know that our rooms left such a lasting impression because of the level of comfort the design and amenities offered you. I’m very happy to receive such positive feedback and will be sure to share this with the rest of the team.

I do hope to have the opportunity of welcoming you once again in the near future.


Best regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Top Contributor
776 reviews 776 reviews
73 hotel reviews
Reviews in 60 cities Reviews in 60 cities
1,204 helpful votes 1,204 helpful votes
5 of 5 stars Reviewed May 4, 2013

Every thing is. Fantastic and excellent. The room the lobby the club lounge. The staff. From geust relations to the housekeeping. And the concerge and the reciptions. I will recomanded the hotel to my friends and co- workers

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this review, July 18, 2013
Dear bnghanem,


I appreciate you taking the time out to review your stay at InterContinental Dubai Festival City here on TripAdvisor.

It was a pleasure to read your review and to know that in such few words your explanation made it clear to see how much you enjoyed our hotel and appreciated the your room, the service quality and the hotel facilities. I really hope to have the pleasure of welcoming you back to our hotel in the not too distant future.

Thank you for very kind comments and we look forward to welcoming you back to our hotel.


Best regards,

René van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Dubai
#11 Business Hotel in Dubai
#18 Spa Hotel in Dubai
#24 Luxury Hotel in Dubai
#28 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Dubai Festival City 5*
Number of rooms: 498
Official Description (provided by the hotel):
Inspired by a graceful sailboat, InterContinental Dubai Festival City stands tall amid the business and shopping districts. The hotel is home to 6 dynamic bars and restaurants, including the award-winning Reflets par Pierre Gagnaire, has wifi throughout rooms and public areas and its own 18-hole championship golf course. ... more   less 
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Also Known As:
Intercontinental Dubai Festival City Hotel Dubai

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