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“Royalty” 5 of 5 stars
Review of The Palace Downtown Dubai

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The Palace Downtown Dubai
5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates   |  
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Ranked #19 of 478 Hotels in Dubai
Riyadh, Saudi Arabia
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Royalty”
5 of 5 stars Reviewed July 27, 2014

Yes readers another wonderful stay at this extraordinary hotel. First I have to thank Arwa from reception Nabil and Mr Potvin for the unexpected upgrade. Which has made my stay a bit more special especially with my son's first visit.
This is my 4 stay at the palace and would never think about staying else were.
Arrived on the 25th July for eid break for 6 night. The hotel feels more alive than usual The staff welcomed us at the main entrance new my name which was a surprise. We were swiftly checked in our room than after a few minutes informed me of an upgrade to a suit which was excellent thank you so much.
The suit 518 was amazing bedroom with sliding doors a living room with a dinning table 2 bathrooms a little kitchenette 2 lcd
A big balcony. The little one felt at home straight away. The service the service as usual is the best in the country. Stayed all over dubai nothing beats the palace downtown. Push your wallet a bit and stay here and trust me you'll thank me later.
The first day had iftar in Ewaan really really good service was prompt quick staff smiling all the time even with the rush. The food looked amazing big variety at the buffet, and every think was topped up quickly. The seafood selection was amazing, meats were good.
The second day had iftar in a private tent overlooking the pool and burj. Staff we well managed excellent service. Special thanks to muhammad And Norman.
I met the general manager Mr Michael today just before iftar I would like to thank for making every guest feel special and managing the best team in the industry.
I have never seen a more dedicate hotel GM standing at the main entrance welcoming it's guests.
I just left the spa which by the way is one of the best had the Morocco hammam.
Feel very refreshed, and hungry feel like a burger by the way they have one of the best burgers not like any hotel burger.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review, July 31, 2014
Dear Ziad,

I would like to thank you for taking your time to share such a comprehensive review about your stay at our hotel on TripAdvisor!

It was a pleasure for me to meet you personally and I am thankful to you for your loyalty to The Palace Downtown. We are delighted to know that you enjoy our service and appreciate the efforts of our associates to make your stay a memorable experience.

We all are looking forward to welcoming you back to The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,001 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Dortmund
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2014

Loved our time at The Palace. It is located very conveniently shopping and "things to do" in Dubai. The food at the restaurant at breakfast and dinner was really good - many choices. Nice view on the lake and Burj Khalifa. Only negative encounter were the Europeans coming for their easter break and reserving their sun chair in the early morning but not showing up until midday. Hotel staff had a hard time managing it. So you had to go to the pool early to be able to get a place. Everything else was really great and I would definitively recommend the hotel for couples or single travelers. Not so much a family place with one pool only and just a small part being dedicated for kids.
Room service was very good, housekeeping did a great job. At night, it´s a bit of a challenge to get a taxi to go anywhere, as hotel guests and restaurant guests alike are all trying to get one at the same timeframe.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review, July 31, 2014
Dear Guest,

It is pleasant for us to receive your positive review on TripAdvisor!

We are delighted to know that you enjoyed the view from your room, our restaurants and room service. At the same time we are thankful for your constructive feedback with regards to sunbeds at the pool area and taxis. Rest assured we will do corrective measures to ensure the same does not happen in future. Thank you for showing us where we need to improve.

On behalf of the entire team, I would like to thank you again for your comments and we will be looking forward to welcoming you to The Palace Downtown in the nearest future.

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
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Borgomanero
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

We stayed in The Palace last April after Easter. The hotel is perfect from every point of view: the location, the rooms, the gym, the swimming pool, the restaurants (even if the Argentine restaurant doesn't have a perfect service...). My husband had a terrible backache and we had to change 3 mattresses before finding the right one. The housekeepers were so kind and helpful and we have to thank Wayan and all the staff for what they did. We spent a fantastic holiday and my sons really enjoyed the Palace and the fantastic dancing fountains on the lake.

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review, July 24, 2014
Dear Guest,

On behalf of the entire team I would like to thank you for your review on TripAdvisor!

We are delighted to read that you had fantastic stay with us and appreciate our service and hotel facilities. Thank you for your good words about Wayan!

We will all be looking forward to welcoming you back at The Palace Downtown-Dubai in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 16, 2014

Nice old fashioned style but partly worn out rooms. On the positives, handy to have an ipad already internet connected in each room and a very nice buffet hall.
the swimming pool after a whole day of business meetings is such a treat that makes the price alone. Check in not as fast as the 5 stars would suggest.

Room Tip: artificial lake view recommended
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review, July 17, 2014
Dear Guest,

I would like to thank you for sharing your review on TripAdvisor!

It is a pleasure to know that you enjoyed your stay with us and appreciate our room amenities, as well as pool area. At the same time, we are thankful for constructive feedback on our rooms and check-in process. With our summer room renovations and trainings held at Front Office I am confident we will eliminate issues highlighted by you. Thank you for showing us where we need to improve.

On behalf of the entire team we will be looking forward to welcoming you back at your “home” in Dubai in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 10, 2014

We arrived early in the morning and had paid for previous night so we could get a room immediately. We were greeted with the wonderful Palace perfume and an upgrade to a very large Suite! Perfect. Then I had mentioned it was a special birthday for my husband. The Palace delivered not only a beautiful and delicious small cake and bottle of bubbles, but also did an amazing happy birthday design in rose petals on the bed.
The Palace is a fabulous location next to the Burj Khalifa. The staff are attentive - a special nod to Sherif on reception. The staff were also really fast in responding to any requests made from the room.It's a couple of minutes walk to the Dubai Shopping Mall.

Room Tip: Take a Fountain View if you want to see and hear the Fountain every evening (every half hour until 1...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review, July 13, 2014
Dear Guest,

Thank you for choosing The Palace Downtown for your special occasion!

We are glad that you enjoyed your stay with us and appreciate your feedback on service provided by our staff, in particular Sherif! Your comments will serve as additional motivation for the entire Team to continue making our guests experience life-time moments at our hotel.

We are grateful for taking time to share your review on TripAdvisor and we will be looking forward to welcoming you back in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeenshire
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2014

We were upgraded to a suite which was stunning! We had great views from the balcony of the Burj Khalifa and could watch the fountains. The pool area was well kept and again had great views. It was peaceful and relaxed but yet only a few minutes walk from all the restaurants and shops. I couldn't fault the hotel and would highly recommend.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review, July 13, 2014
Dear Guest,

We are delighted to read your comments on TripAdvisor and grateful for positive words about our service, view and pool area. It is a pleasure to know that The Palace Downtown has become a place, where you found peace and relaxation.

We hope that good memories from your stay will bring you back to our hotel in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 9, 2014

The accommodation could not be faulted, we occupied a suite which was very large to European standards, loved the attention to detail and cleanliness.The hotel was central with a walking distance to the Souk, Mall and Burj Khalifa. We took a taxi (good rates) to the water park on the Palm. Takes about 35-60 mins depending g on traffic. We ate in all the hotel restaurants and thoroughly enjoyed each meal. The staff are friendly and courteous and always there to help. Thank you

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review, July 10, 2014
Dear Guest,

It is with pleasure that we read your comments about your stay at The Palace Downtown on TripAdvisor!

We appreciate your kind words about our location, the room and restaurants, as well as our high standards of service.

On behalf of the entire team we will be looking forward to welcoming you back at your “home” in Dubai in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Dubai
#18 Luxury Hotel in Dubai
#19 Top resorts Hotel in Dubai
#24 Family Hotel in Dubai
#51 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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