As seasoned regular visitors to the Middle-east, my wife and I first stayed at The Palace in Feb 2011 for a few days and thought that for the modest age of the hotel the room we put into a bit tired. However, the staff service was outstanding - attentive, welcoming and friendly and made up for any slight physical room shortcomings. This is a superb hotel and gets a full five fat stars by any comparative international measure. It is beautifully furnished and traditionally decorated in Arabian influenced architecture with an understated elegance, a little different from many of the mega-glam property offerings for which Dubai has become renowned. The location is outstanding as the huge Emaar/lakeside developments including the world's largest and lavish Dubai Mall precinct has drawn the centre of Dubai's action away from the old creekside town. We decided to re-book to be there for the 2012/13 New Year's Eve fireworks and light show and specifically reserved one of the round suites fronting the lake and the Burj Khalifa tower.
Arriving at about 1 am after a long-haul-flight we were made welcome as the rooms prepared beautifully.
The buffet breakfast in the Ewaan Restaurant is the best I have experienced in all my travels to over 40 countries. This might seem a big statement but it is no exaggeration. There is absolutely everything and anything you could want - fresh fruit whole or sliced, berries, preserved fruit, every kind of baked breads and pastries, biscuits, cold meats, smoked salmon, pancakes, waffles, eggs, asian dishes, traditional Arabic dishes, yoghurts, sausages, beans, milks, cereal, juices and if it's not out, they'll make it for you. And one highlight is Um Ali, a wonderful sweet porridge-like dish. The service staff are genuinely happy to be there and make an omlette to your exact specifications. There is also a steakhouse with a Argentine influence and wines to compliment this, and nice lobby bar in the hotel which we tried over our stay, as well as a small and efficient business centre. The health spa is outstanding with great experienced therapists from Thailand and elsewhere who appreciate how tired or tense you can get traveling long distances under pressure. The spa is moderately expensive but beautifully appointed and a luxury retreat, within the lovely hotel. The pool area fronts the lake and is another beautiful space, if you have time to relax.
The Palace is a short stroll via an adjoining souk development to the Dubai Mall, which is another superlative in the overall Dubai story. In the same precinct is high rise hotel named The Address Downtown and one evening we strolled over to Neos Nightclub on the 68th floor for canapes and cocktails. Being able to charge back to our room account was a handy benefit.
The Palace is great property if you're in Dubai for a short stop-over as you can see just about all the main sights by taking a short taxi ride and it's not too far from the airport in Dubai's increasingly congested roads as its unique recovery continues. There is a hotel limo (lwb Audi sedan) available from the concierge we utilized a couple of times.
In its formative years Dubai was an inexpensive stop-over, however the superb new offerings that have been added to their line-up have driven up demand and in turn the prices commanded generally, however The Palace is unreservedly recommended. I definitely wouldn't take kids as it is a quiet and stylish sort of place, and reckon parents would be better of taking them out to Jumeirah Beach - or leaving them at home.
And a tip when getting about, for not much of premium, you can opt for a private taxi, generally a mid-size white Lexus, or lwb Caprice, for not much more than a Camry regular taxi - they still have meters so the fare is regulated.
One great thing about Dubai is every ex-pat has to have a sponsor and a job so they are all generally grateful and happy to be there. Post-GFC Dubai has re-tuned its ex-pat workforce balancing the once overwhelming south asians with people from many other counties. This leads to welcoming receptive wor-force that make being accommodated very easy and interesting.
I look forward to my next visit to Dubai and will stay at The Palace again.
Lakeside and a suite if your budget allows it
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your extensive and very positive feedback on Tripadvisor following your stay with us. It is very nice to read the wonderful detailed comments about your entire experience while enjoying our facilities with restaurants, spa and swimming pool as well as the service from our associates which is the main asset that makes a difference in hospitality. We appreciate you commending our restaurants and our Chef will be thrilled about the comments on the breakfast buffet.
All the team is absolutely delighted to know how much you enjoyed your stay and we look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.