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“Up to standards” 4 of 5 stars
Review of Holiday Inn Express Dubai-Internet City

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Holiday Inn Express Dubai-Internet City
2.0 of 5 Hotel   |   Tecom Zone, Knowledge City | PO Box 282647, Dubai, United Arab Emirates   |  
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Ranked #194 of 499 Hotels in Dubai
Switzerland
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Up to standards”
4 of 5 stars Reviewed December 21, 2012 via mobile

4 nights kind of ok. I would advise to stop these super expensive mandatory limo service. Even 5 stars allow yellow taxi. So why does staff impose limo? If you want shiny Dubai in the hotel avoid. It Is standard basic holiday in. Very nice staff no maps no real advise besides..limo. Perhaps some one should review salary and stop this.

Was this review helpful? Yes 2
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Walidkhaled, Front Office Manager at Holiday Inn Express Dubai-Internet City, responded to this review, January 16, 2013
Dear genevatourist,

Thank you for taking the time to share your experience with us on Trip Advisor.
Your feedback is helpful, and it will be used as an opportunity to communicate guest concerns to every member of our team. Thanks again.
Hope we'll have the chance to see you soon.

Regards,

Walid Khaled
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review

410 reviews from our community

Traveler rating
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    101
    23
    21
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 13, 2012

Hi, i just checked in today. I selected this hotel seeing the proactive response feom management of doing better on all negative comments. There are some good comments also. I must say that the stuffs are helpful. But the room I have just checked in 219 is not up to the mark with regards to cleanliness and services. May I request to hotel management to offer me a well expected room during my present stay rather next stay.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walidkhaled, Front Office Manager at Holiday Inn Express Dubai-Internet City, responded to this review, December 15, 2012
Dear smahbd,

First of all let me take the opportunity to thank you for choosing our hotel to stay at when you are in Dubai.
We apologize for some of the shortcomings you experienced during your stay. Regarding the hotel expectation, as we have spoken over the phone we have tried all our best to accommodate to your specific desires and needs by proposing the standard with large toilet to the standard that you are currently staying at. I am sorry we don't have more options in our rooms’ category.
Once again, we feel disappointed that you aren’t enjoying our property, consequently we recommend traveling to hotels that fit your expectations; to avoid such dissatisfaction in the future.

Kind regards,

Walid Khaled
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Heerlen, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2012

Nice luxurious hotel wit ha very good reception staff. They were very kindly and listenend attentionally about what i wanted and tried their best to solve my questions. I was very satisfied about their help and service. Rarely have i seen better service in any hotels. Guys keep the good work up! I had a very pleasant stay at your hotel.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walidkhaled, Front Office Manager at Holiday Inn Express Dubai-Internet City, responded to this review, November 27, 2012
Dear dannyd84,
Thank you for taking the time to post your great review. I am sure you stayed at one of our newly rennovated rooms.
Our staff is our most important asset, and I am thrilled to hear that they were at your expectations. I will be sure to share your comments with them personally.

We are looking forward to your next vacation and we'll be more than happy to welcome you back soon.

Kind regards,

Walid Khaled
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2012

I wasn't sure what to expect when we checked in yesterday. I knew that the hotel was in an area I wanted to be for my first night in Dubai and that this place was reasonably priced compared to its counterparts. I am a member of their preferred program and decided to do it.
Check in was swift and uneventful.
The room, one big bed was perfectly comfortable. The bathroom had limited amenities but fair enough. Most important, the room was immaculate.
The room has a free WiFi connection which worked well in my laptop. The lighting is excellent in the room and bathroom, an issue I often face in hotels far more expensive than this one.
There is a complimentary breakfast buffets: a variety of juice, coffee, yogurt, cereals, apples,
sweet breads, toast, etc. I did not eat there, (I enjoyed the coffee and juice) but other guests seemed to enjoy themselves. I appreciated the free newspaper in the morning.
I would definitely return to this hotel next month.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walidkhaled, Front Office Manager at Holiday Inn Express Dubai-Internet City, responded to this review, November 17, 2012
Dear Cindy M,

Thank you so much for sharing your experience on TripAdvisor and with the travel community.

We are very delighted to hear you enjoyed your stay with us. Holiday Inn Express DIC team will be always at your full disposable next month and always ready to accommodate you.

Kind regards,

Walid Khaled
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Doha, Qatar
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed November 13, 2012

I really was so Disappointed from what a Holiday Inn Service look a like these days ,even its an Express hotel.
The location was so great , however the cleanliness was so Terrible and not up to IHG standards
- Bed sheet was so Dirty with some old lady hair around the bed.
- Cutleries at the room was also Dirty and not cleaned will.
- Face towel was dirty as will.
- Carpet Floor was old and smelly.
- AC SO noisy.
- Breakfast was so poor and cheap & again the Cutleries was dirty and even the table too.
- Staff at the front desk was so friendly and that was the only good point i notice.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walidkhaled, Front Office Manager at Holiday Inn Express Dubai-Internet City, responded to this review, November 17, 2012
Dear AhmedBaghdadi,

Thank you for your candid feedback.We would like to offer a sincere apology that your recent stay did not live up to your standards. This is certainly not the level of service that we are known for.
We are glad to hear that you found our front desk friendly.
We do hope that you will give us a chance to reaffirm your faith in the Holiday Inn Express brand. I welcome you to contact me directly the next time that you are traveling to Dubai so that I can ensure your stay is flawless

Kind regards,

Walid Khaled
walid.khaled@hiexdubai.ae
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Perth, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2012

a good stay over place for long haul flights
hotel although basic has everything you need
friendly check in staff
bed was very comfortable
breakfast is included,and the shuttle was
reliable,did have a bit of trouble finding it at the airport on arrival
it is to the left of the main departure door behind the main taxi rank

Stayed November 2012, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walidkhaled, Front Office Manager at Holiday Inn Express Dubai-Internet City, responded to this review, November 17, 2012
Dear luvholidays53,

Thank you for staying with us and your kind review, we are glad to hear you found everything you need.
We are looking forward to welcoming you again in the near future.

Kind regards,

Walid Khaled
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Reading, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2012

The hotel is reasonably good, very close to Internet / Media city and is convenient place, overall accommodation experience was really good, nice rooms, good breakfast to start your day and reasonable options with the restaurants. Only issue is hotel will force to go for hotel CABS which are really expensive. One should ask for Radio CABS or book one themselves.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walidkhaled, Front Office Manager at Holiday Inn Express Dubai-Internet City, responded to this review, November 17, 2012
Dear ASKAJALE,

It is very pleasing to read that you had a good experience during your recent stay with us. I totally agree with you regarding the location of the hotel; it s ideally located in the heart of Internet City and knowledge village
We leave the choice to our guests to choose between our private limousines or the normal cab.
Thank you for sharing your valued review on Tripadvisor and with the travel community. We look forward to your next visit.

Kind regards,

Walid Khaled
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dubai-Internet City

Address: Tecom Zone, Knowledge City | PO Box 282647, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #194 of 499 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Dubai-Internet City 2*
Number of rooms: 42
Official Description (provided by the hotel):
Welcome to Express by Holiday Inn Dubai-Internet City. The Hotel is located in the heart of a major business district in Dubai incorporating Knowledge Village, Internet City and Media City.The Hotel offers convenience for business and leisure travelers with easy access to the Dubai-Abu Dhabi highway and being close to the largest mall in Dubai Mall of the Emirates, the rapidly developing Dubai Marina and Jumeirah Palm, offers our leisure travellers a variety of activities to choose from including shopping, skiing, dinning, entertainment and many more. Express by Holiday Inn Dubai-Internet City is in close proximity to the bus station that leads you directly to Dubai Gold Souk and Dubai Creek .Express By Holiday Inn Dubai-Internet City features 244 contemporary style bedrooms individually air conditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work station, mini fridge, safe box, satellite T.V. and underground car-park facilities.Express by Holiday Inn Dubai-Internet City is committed to offer guests the best product combining convenience of location with the quality and value for which Express by Holiday Inn brand is famous for around the world. ... more   less 
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Also Known As:
Holiday Inn Express Dubai-Internet City Hotel Dubai
Holiday Inn Dubai

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