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“Wow!” 5 of 5 stars
Review of Raffles Dubai

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Raffles Dubai
5.0 of 5 Hotel   |   Sheikh Rashid Road, Dubai, United Arab Emirates   |  
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The World and You
Ranked #2 of 503 Hotels in Dubai
Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Wow!”
5 of 5 stars Reviewed November 18, 2012

This was absolutely the best hotel that I ever stayed in.....staff were so friendly and helpful..when we arrived the receptionist apologized for not having a twin room available and so they upgraded us to a presidential suite..it was amazing...bathroom had a shower room and a jacuzzi..lovely toiletries and candles for relaxing in the bath..the decor was out of this world..every amenity that you could wish for....also great location....breakfast was something to wake up for...delicious food and brilliant service...the air conditioning was noiseless..I cannot recommend it highly enough and will definitely stay there when I return to Dubal

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesDubai, General Manager at Raffles Dubai, responded to this review, November 20, 2012
Thank you for taking the time to share your comments on TripAdvisor.

I was delighted to note that we were one of the best hotels that you had even stayed in and that you were upgraded to a Presidential Suite due to the lack of twin bedded rooms available.

Furthermore, it was pleasing to read that you found our breakfast worth getting up for in the morning.

Thank you for highly recommending Raffles Dubai, we look forward to the pleasure of welcoming you back on another occasion.

Sincerely yours,

Peter French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,929 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (515)
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Lake Macquarie
Top Contributor
77 reviews 77 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 16, 2012

Loved, loved, loved this hotel!
Huge beautiful room & bathroom! Fantastic views. Great spot next to the Wafi Mall.
Staff were very friendly & helpful. The breakfast in the restaurant was amazing! We felt like royalty!
We were part of a group of approximately 16 people & we had our breakfast included in our package.On the 2nd day we had an early morning flight, so the staff came in early & opened the restaurant for us so that we could have our breakfast before our flight.
This was such a lovely gesture & very much appreciated by our group.
Now that's what I call service!
Can't wait to go back!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesDubai, General Manager at Raffles Dubai, responded to this review, November 20, 2012
Thank you for taking the time to post your review on TripAdvisor.

I was delighted to read that you loved our hotel and that you felt like royalty during your stay.

Furthermore, thank you for your kind words about the team and the level of service offered - this feedback has been shared with all the staff at the hotel, who were as pleased as I was too note that you had an exceptional stay.

We look forward to the pleasure of your return visit to Raffles Dubai.

Sincerely yours,

Peter French
General Manager
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Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2012

Dear Readers,
Dubai was the final destination of our honeymoon in October before returning home (Aus) and thank heavens we added the UAE on our list.
From the moment of our arrival the lobby was awe inspiring, the room's layout and decor was fabulous and the amenities first class.
The staff were brilliant, friendly and extremely helpful, especially when organizing tours etc.
Also, do yourself a culinary favour and dine at Fire and Ice for a spectacular meal.
We will certainly stay at the Raffles again in the future and certainly recommend the hotel for family, friends and anyone who appreciates the best. They helped make Dubai a beautiful and memorable experience for both of us.
M & S

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesDubai, General Manager at Raffles Dubai, responded to this review, November 20, 2012
Thank you for taking the time to share your review on TripAdvisor.

I was delighted to read that we had helped make the final destination of your honeymoon so special and that from the moment you arrived you were awe inspired.

Furthermore, thank you for your kind comments about your dinner in Fire & Ice Restaurant.

Thank you for choosing to stay at Raffles Dubai, we hope to have the opportunity of welcoming you back on another occasion.

Sincerely yours,

Peter French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Arizona
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 15, 2012

Raffles Dubai is top of the line as was the staff. To start with our room was not ready when we arrived. They apologized and gave us the Presidential Suite for the first night. AMAZING is all I can say. Now I know how the rich and famous live and could definitely get use to it. The next day the staff apologized for the inconvenience and upgraded us from our original club room reservation to the Diplomat Suite. Beautifully furnished, spacious accommodations overlooking the gardens and city. We had access to the Club Lounge for coffee or tea in the afternoon and drinks with canapes in the evening. Breakfast is a bountiful buffet in the Azur Room which was included in our rate. The staff is exceptional and tend to your every need. The metro is conveniently located a block away and stops at most major landmarks if you opt not to take a cab. Attached to the hotel is the Wafi Mall and directly outside the mall is the hop on, hop off bus with two different routes that will take you all around Dubai. Raffles is extremely well run and a luxurious hotel.

Room Tip: Opt for the club room which give you many perks.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesDubai, General Manager at Raffles Dubai, responded to this review, November 20, 2012
Thank you for taking the time to share your review on TripAdvisor.

I was delighted to read that you found Raffles Dubai and its staff to be top of the line.

Furthermore, I was very pleased to note that you had the chance to experience our Presidential Suite for the first night and had been upgraded to a Diplomatic Suite for your remaining stay.

Thank you for highly recommending our hotel, we look forward to the opportunity of welcoming you back on another occasion.

Sincerely yours,

Peter French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Pakistan
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 15, 2012

I stayed in Raffles, Dubai for 4 nights and the stay was good. The best in this hotel its staff whcih is very nice, friendly, caring and loving. They talk to you so good that you feel you are with your friends. Hotel building is good the pool is excellent gym is great, nice clean rooms having all what you need big and clean washroom, giant LCD a nice desk to work. Over all a great hotel.

If you are in Dubai just for work or to relax this is the best place to be in.

Pros.
-Nice building and big spacious rooms
-Very very friendly staff (lovely and caring staff)
-Very tasty and full of varities breakfast (The best buffet breakfast I ever had in Dubai)

Cons.
-Away from the main shopping city (for me it was away but maybe people find this wrong because some big and expensive malls are very close form where I cant shop).
-Metro station is very close and lots of TAXI available but anywhere you go your fare in taxi will not be less than 30 AED.
-The closest mall is WAFI mall whcih is not a good mall, Its quite and does not have lots of visitors

Room Tip: Club room facing pool side.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesDubai, General Manager at Raffles Dubai, responded to this review, November 20, 2012
Thank you for sharing your remarks on TripAdvisor.

I was very pleased to note that the you found the best things about the hotel to be the staff and that they felt like friends.

Furthermore, it was nice to read that you would recommend staying with us if you are in Dubai either to relax or work.

We hope to have the opportunity to welcome you back to Raffles Dubai on another occasion.

Sincerely yours,

Peter French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 14, 2012

Dear TripAdvisor Readers,

Normally I never place a review on this website, but following our short stay in October I felt the need to tell the world about this amazing place! Maybe only once when being in Amsterdam at the Conservatorium Hotel we experienced a similar feeling....
Having been to Dubai on many occasions and having seen many beautiful properties; Raffles Dubai is by far the most ideal place to stay as they combine a fab product with amazing service.

Being welcomed like true Royalty by some ambassadors from the hotel being Sai, Ayman and Thanh, we were escorted by Olga to the Raffles Club. It all went flawless and very organized.
At the Club we were seated, offered refreshments whilst Anup most professionally took over from Olga and performed a seamless check-in.
Unfortunately our room was not yet ready, but this was acceptable as it was before the standard check-in time of 14:00hrs. There were many options offered to kill some time, so we opted to check-out the beautiful but relatively quiet Wafi Mall.

Upon return to the hotel, Anup had everything arranged and the excellent Butler Prakash showed us to our room. And calling it a room was clearly an understatement. This Landmark Suite was more like a mansion. Absolutely stunning! Enormous (200+ sq) and very nicely done with all the furnishing. Huge living space, complete with corner sofa, bar set-up and large terraces with an amazing view over the Dubai skyline (great for a Romantic sun-set).
The bedroom with en-suite bathroom was equally beautiful in design and very comfortable. I had never seen such a large rain shower.
This place is worth every penny!

The remainder of our stay continued the way it started. Royston at the pool bar went above and beyond to satisfy our needs (we had a delicious pasta off the pool bar menu), Wael and his team were most welcoming in the Spa and the breakfast (included with the suite) the following morning in Azur was superb.

It was with great disappointment that we had to check-out from this heavenly place, but not before we were looked after by Fred, Robinson and Mathew during the evening canapé’s back in Raffles Club (great snacks and beverages).
Hazem, Shadi and Yasser then gave us a fond farewell before we were taken to Dubai International Airport (just a 12min drive) by a hotel car.

Raffles Dubai is a fantastic place which combines a Dubai super-luxury product with exceptional staff ensuring memorable experiences. Well done Mr. French and Management Team. Keep this up...... and we will be back!!!!!

Room Tip: Spoil yourself and book or upgrade yourself to one of their suites...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesDubai, General Manager at Raffles Dubai, responded to this review, November 20, 2012
Thank you for sharing such a wonderful review.

We were delighted to read that you had an amazing stay and that we combine super luxury product with exceptional staff.

Furthermore, I was extremely pleased to note that you were wowed by our landmark suite and had enjoyed the Club facilities.

I have shared your comments with the entire team at the hotel and they were as delighted as I was that we had exceeded your expectations.

We look forward to the opportunity of welcoming you back home to Raffles Dubai another occasion.

Sincerely yours,

Peter French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 13, 2012

Raffles really was the dream. The staff for our twelve days and nights where very friendly and could not do enough for you. (The way Hotel staff should be). We had a club room with pool view and the room was fantastic, very spacious with a nice big bathroom. The view was the buisness to be walking up every morning staring at the tallest building in the world really was a dream. We had access to the club lounge and the staff once again if it was afternoon tea or lovely drinks at the evening could not do enough for you. Sunbathing by the pool as well the staff would bring you ice tea and water and cold towels to cool you down which was a nice touch. We had dinner at fire and ice and the food was very good. The Wagyu steak was the best steak i have ver had and i have eating a lot of steak. The Gym was also decent. The spa was good and although the treatmenst are very pricey its a great way to lose a few hours and feel great afterwords. This was our first time in Dubai and we absolutly loved the city and our stay at Raffles really did help make it a dream two weeks We will definatly be back .

Room Tip: If you are choosing a club room ask for a pool view as the view is absolutly fabolous.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesDubai, General Manager at Raffles Dubai, responded to this review, November 20, 2012
Thank you for taking the time to share your comments on TripAdvisor.

I was delighted to read that you found us to fabulous and that you had enjoyed every minute of your stay.

Furthermore, I was pleased to read that you had found the staff to be very friendly and that they went out of their way to ensure that you were comfortable.

Thanking for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion.

Sincerely yours.

Peter French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Dubai

Address: Sheikh Rashid Road, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Dubai
#1 Business Hotel in Dubai
#2 Spa Hotel in Dubai
#2 Luxury Hotel in Dubai
#3 Family Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
Not only close to Dubai’s best-loved landmarks... Raffles Dubai is one of them. this stunning landmark city hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, faultless service and superb restaurants. A shopping adventure lies around the corner as Raffles Dubai adjoins Wafi, one of Dubai’s most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewellery and gifts. Nearby souks, including the impressive Khan Murjan, offer authentic crafts by artisans from the region. Featuring luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. 7 restaurants and bars offer an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journeys from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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