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“A lovely Christmas break at a wonderful place” 5 of 5 stars
Review of Desert Palm Resort & Spa a PerAQUUM Retreat

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Desert Palm Resort & Spa a PerAQUUM Retreat
3.0 of 5 Hotel   |   Al Awir Rd | PO Box 119171, Dubai, United Arab Emirates   |  
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Ranked #86 of 477 hotels in Dubai
Sydney, Australia
Top Contributor
55 reviews 55 reviews
44 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
“A lovely Christmas break at a wonderful place”
5 of 5 stars Reviewed January 19, 2013

Our first time to Dubai and we also booked last minute. We found this hotel from Mr and Mrs Smith website, so we know it must be a good hotel. We booked straight from the hotel website because they had a great offer at that time - 4 nights stay including airport transfers, breakfast, 3 course dinner and full body massage for 2 people.

The property was situated quite far from Dubai main attraction but we were glad that we chose this hotel. It's quite serene and very relaxing. The weather was perfect for us, sunny 27C and dry. The staff was very polite and friendly. We stayed in the Palm Suite, very big with sufficient amenities, bed was very comfortable.

The pool area was quite small, breakfast was adequate. The 3 course dinner at the main restaurant was amazing.

On Christmas day, we had a surprise in our a room. A bottle of Bollinger champagne complimentary from the hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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150 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 8, 2013

The grounds look nice upon first glance, but the operation of this hotel leaves much to be desired.

First, some general impressions: the domain is expansive and impressive, and everything is of course horse-themed as the Palm Desert is in effect a huge polo club (400 horses) with residences and a hotel attached. Unfortunately, this means lying poolside is not very enjoyable as there are a lot of flies around all the time. The dining options are mediocre, particularly Epicure. The spa had only one availability for one type of massage (that I don't like) over a three-day stretch, which means they might as well have no spa at all as far as I'm concerned.

Since the resort is quite far away from, well, anywhere, I highly recommend renting a car. If you ask the hotel to arrange taxis they will consistently be 45 minutes to an hour late (which eventually meant we came within 10 minutes of missing our flight when we left).

We reserved a room for three with the understanding that they would put in an extra bed, which we asked for repeatedly on the day we checked in. Close to midnight, we insisted they come immediately as we wanted to go to sleep. They then admitted not having any spare beds, so that one of us had to sleep on the sofa. No apologies for this at all.

The final insult was a big discussion about a dining bill when we checked out, where they tried to get us to pay for expensive Wagyu steaks that we were 100% about we never ordered. A British manager came to tell us we were lying, then removed the charge. Not the way we wanted to be treated considering we were only contesting that part of the huge bill which we considered to be unfair.

In the end, I would recommend coming to take a look here, maybe have a drink when there's a polo match on, but definitely don't stay in the hotel - they've got some work to do.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 26, 2012

My husband and I were in Dubai for christmas due to his working commitments. We decided to book a polo suite for Christmas day. Upon arrival we were told that we had been upgraded to a villa with our own pool. During our short stay we couldn't fault the Duty manager and all the staff who just couldn't do enough and were friendly and courteous at all times. No long faces here because they had to work on Christmas day !
The bath and bed were the biggest I have seen in a hotel.
We ate at Rare and the meal was memorable.
A place to relax and unwind, we couldn't fault it.

Room Tip: Polo suites and villa are apparently quieter
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Top Contributor
121 reviews 121 reviews
25 hotel reviews
Reviews in 49 cities Reviews in 49 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed December 14, 2012 via mobile

My girlfriend and I stayed in November for two nights to celebrate her birthday and we booked a Polo Suite. Upon arrival we were advised that as a gift we would be upgraded to a private villa which was a wonderful surprise. The villa itself was amazing and had it's own private pool. We ate at Rare on the first night and we couldn't fault the service or the food. We had a wonderful time and would definitely return.

Stayed November 2012, traveled as a couple
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Dubai, United Arab Emirates
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 3, 2012

From check in to checkout this was a memorable and life enhancing experience. Style, quality and subtle ness define this location. A separated bathroom cut off by only a curtain, a wonderful queen bed and all over looking a polo field. A place to relax, unwind and appreciate the decadence at a reasonable price. Tip, eat in Rare, amazing.

Stayed October 2012
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Dubai, Dubai, United Arab Emirates
Top Contributor
238 reviews 238 reviews
59 hotel reviews
Reviews in 35 cities Reviews in 35 cities
185 helpful votes 185 helpful votes
3 of 5 stars Reviewed November 27, 2012

i love this hotel . lovely rooms and used to be a "quiet havon" not anymore though. its now crowded with cheap shisha dwellers and this attracts all kinds of noisy crowd.
i would really recommend this hotel to remove this aspect to retain its tranquility all over again.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hereford
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 19, 2012

we arrived at this resort and were very impressed by the friendliness and helpfulness of the staff. although our room was not ready we were escorted to the spa where we were able to shower and change into our swimwear and taken to the outside pool to relax after a lovely breakfast. the health juice on offer every morning really sets you up for the day. we then fell asleep and were woken when the room was ready. a very pleasant surprise was waiting for us we actually booked into a delux room and the hotel upgraded us to a private villa with a swimming pool. how amazing!!! the manager James was fantastic and Edward and his nutrition knowledge will go far!!! exceptional staff all round. shall return for another relaxing 5 days.

Room Tip: villa with pool we stayed in number 16
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Desert Palm Resort & Spa a PerAQUUM Retreat

Address: Al Awir Rd | PO Box 119171, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Romantic Hotel in Dubai
#86 Top resorts Hotel in Dubai
#120 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Desert Palm Resort & Spa a PerAQUUM Retreat 3*
Official Description (provided by the hotel):
Desert Palm by Per AQUUM is a boutique retreat with just 38 rooms, suites and private pool villas. Set on a private polo estate the property offers two award winning restaurants – Rare and Epicure, an internationally acclaimed LIME Spa and an inviting bar which overlooks one of the four championship sized polo fields and Dubai skyline beyond. ... more   less 
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Also Known As:
Desert Palm Resort And Spa
Desert Palm Hotel Dubai
Desert Palm Dubai

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