The online bookings manager whose name is Josephine was REALLY rude towards me when I called for some clarification before I stayed at the hotel. That almost made me take my business elswhere. How ever, the rest of the staff at reception was AMAZING!!! very well informed about the touristy things. they were very friendly and warm people. The hotel is good, clean and everything I needed was made available to me immidietly. I was really impressed with the standard of facilities, cleanliness and the service over all. Although the hotel is a little far from everything transport is easily available. You can either walk to the metro or call a taxi, which is inexpensive! The hotel is brand new! I am a very pick person so I wolud advise you to trust my judgement when I say this is one of the best places to stay while in Dubai!