I have stayed at this hotel before and rated it higher - overall it is a pretty standard business hotel generally worth staying at if you need to be in Media or Internet city.
I have rated this stay based on my experience of some staff being less "YES I CAN" and actually being more "NO you/we can't ".
Having stayed here before I was aware of the ridiculously loud bar that is on the roof of the far tower. When I checked in I specifically requested a room in the tower where reception is located. I was refused because my reservation was for a standard room (apparently all standard rooms are in the far tower). I was then told by the lady that checked me in that the bar didn't make noise anymore which I asked her to guarantee - she did (a lie). I actually thought given the number of complaints it attracted on my previous stay they must have removed it, which made sense.
Needless to say - Thursday night arrives and I was woken by the huge baseline of music echoing around the tower. I called reception who told me it would be finishing soon - at midnight ( a lie!) when put through to someone else was immediately told it would go on till 1am.
The basic requirement of any hotel is to provide an environment where it's guests can sleep. Radisson Blu Media City for some reason will not provide that.
Having experienced this twice now, I would certainly not stay here again, and will instead choose Media One just down the road. Whose rooms are the same size as Radisson standard rooms - but nicer, newer and better equipped as well as cheaper.
This is clearly a known problem to the hotel who immediately offer a room rate reduction as standard when guests raise this complaint - but the manager really needs pay attention and turn the volume down or close the offending club. Radisson is after all a chain of hotels NOT nightclubs.
So Mr Manager - given your motto appears to be 'YES I CAN'.... Will you turn the music down and let your 'standard room' guests sleep at night ????
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valuable Guest,
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It is with all sincerity that I am extending to you our deepest apologies. I do understand the prejudice we have caused and we completely respect your comments beyond doubt. I felt contrite that we failed to deliver the unique experience that we constantly give our valued guests.
Though you have stayed with us twice under the same circumstances, I still give my assurance that this is not the standard of our otherwise high credible service.
During your stay with us, there was a private event in the hotel and the organizer unacceptably disregarded his contractual obligations towards the hotel (timings and sound volume control). We suffered a breach in our relationship with this client. It prompted us to discontinue accepting business from this source.
In our eagerness to restitute our shortcomings, please feel free to write me an email at email@example.com. I will be more than glad to personally hear from you how we would be able to redeem our good relationship with you. Thank you and I will await your email.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.