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“Amazing” 5 of 5 stars
Review of Waldorf Astoria Dubai Palm Jumeirah

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Waldorf Astoria Dubai Palm Jumeirah
5.0 of 5 Hotel   |   The Palm Jumeirah, Crescent East | PO Box 24988, Dubai, United Arab Emirates   |  
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Ranked #49 of 487 Hotels in Dubai
dublin
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Amazing”
5 of 5 stars Reviewed February 13, 2014

We stayed here for 1 Night after a bad experience at another Dubai hotel. What a stunning hotel. We were treated like royalty. From the moment we arrived at reception to the time we departed we were treated to sheer luxury. The room was large and airy and the views were breath taking. Breakfast next morning was delicious and the selection was great. After breakfast we went out to pool area, oh my god it was amazing. So peaceful and tranquil. Unfortunately we only got to stay for 1 night but we would have stayed all week if we could. Thank you for making us feel so welcome after our disastrous start to our faction in Dubai.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this review, February 16, 2014
Dear liz t

I am really glad we made your stay unforgettable – it is actually our Waldorf Astoria brand promise ! Thanks you for your great comments.

Yours sincerely

Jan Moenkedieck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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English first
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed February 12, 2014

The hotel room was luxury & unique and the location was amazing in the Palm Jumeirah so getting around is really easy to reach any landmark in Dubai , the staff was so helpful and the whole experience was seamless from start to finish.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this review, February 13, 2014
Dear Saifuldeen S

I am really happy about your review – thank you very much ! Our location is indeed iconic and we are on the sunny side of the Palm (great sunset views !). I am so glad that you appreciate our rooms and team members. Please come back real soon.

Yours sincerely

Jan Moenkedieck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
1 review
5 of 5 stars Reviewed February 11, 2014

We were welcomed by Amado and Claudia who went out of their way during the entire stay to make us feel at home. Because of my diamond status we were upgraded to a suite and received an outstanding service. The hotel is brand new and has a very luxurious feel. The only downside was that the hotel is still under construction and had some noise (both inside and outside). I strongly recommend it if you are staying in Dubai for leisure or business.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this review, February 12, 2014
Dear Enrique S

Many thank’s for your recent visit and I am so glad to learn that you have enjoyed your stay. I am very sorry that you experienced the noise during your stay – we are just completing the final touch which will be ready by end of February. I have personally passed on your compliments to our Chief Concierge, Amado and Personal Concierge, Claudia. It makes our efforts so much more worthwhile, knowing they are appreciated. We look forward to welcoming you back in the near future.

Yours sincerely

Jan Moenkedieck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Arab Emirates
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 10, 2014

The room was facing construction site with noise the in room food quality was bad and even the cheapest resturant in dubai will not give such quality!! the internet signal was weak room decor was good The hotel is far to reach

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this review, February 11, 2014
Dear Abdulla A

Thank you for your recent stay and for sharing your experience. I am really sorry that you did not enjoy your food experience and it is disappointing to hear your stay was not a positive one. You have my sincere apologies. I do hope we have another opportunity to serve you again and demonstrate much better service and facilities to you. If so, please contact me personally.

Kind regards

Jan Moenkedieck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottinghamshire
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 10, 2014

My son and i were actually staying at The Atlantis The Palm but saw the advertising boards for this Hotel on the inroads to the Palm and cheekily rang them up and asked if we could pop over for a recce before flying home.
Initially, there was a little bit of confusion with this request but we were duly allowed and welcomed most cordially when we rolled up in a taxi a little later.
A very pleasant and informed young lady took time to show us round most of the areas and restaurants and 2 different types of rooms whilst i explained that i was seeking a slightly smaller and quieter Hotel than The Atlantis for my Parents who are 70+ years.

The Hotel is definitely lovely with superior decor to the general areas, bars and restaurants. The rooms and suites whilst not unlike other places we have stayed are very well appointed, luxurious with a good feel to them and all were said to have a large balcony similar to the ones we viewed. A real plus.

Currently, there are workmen still putting finishing touches to a few areas but they were trying to be unobtrusive. The outside areas do look a little bare and will until the flora gets some maturity but that should not take too long in that climate.
We felt that the views of The Palm, which were from the side rather than the front were equally spectacular as from our Hotel and detracted from the unfinished gardens for the time being.
Afterwards it will be stunning.

Overall, this is going to be a popular choice once it is a little more established and didn't feel for us too far around The Palm as we would not be going into Dubai City more than once or twice if we did stay.

And yes.. we did think it would be suitable for my Parents and also for ourselves on another trip.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this review, February 11, 2014
Dear trippers087

Many thank’s for taking the time to review after your recent visit and sharing your thoughtful comments. I am happy to read that your observations of our hotel were a very encouraging one especially you liked our lavishly appointed rooms and suites. We look forward to welcoming you and your family real soon!

Kind regards

Jan Moenkedieck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 4, 2014

Beautiful classic European-style building, elegant interior with shining marble and chandeliers, nice perfumed fragrance, but looks a bit empty... Staff is modest (`my pleasure`) but helpful (upon request). Only one lady (Kezaih?)was willing to help me when I was lost in the lobby searching for breakfast. Restaurant was good equipped with expensive silverware and sophisticated chinaware. Buffet is Ok, but some products are behind the glass, so to take some salad leaves and piece of salmon I have to wait and ask chef.
Pool area confused me with dry plants, seemed nobody took care abut the garden. Service is fine, easygoing, friendly, but for simple MaiTai 85AED is 2 much(it wasnt in menu but still). The pool guard Khaleed (from Pakistan) amazed me with excellent service without any words from me (advised pool temperature, prepared sunbed while i was changing, brought towel to wrap after Jacuzzi). Bathrooms at pool needs to be more equipped at least with soap and bags for wet bikini.
Overall good experience, think after 6 month everything gonna be improved.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this review, February 5, 2014
Dear ms_Kuznetsova

Thank you so much for your recent stay with us and sharing your experience. I am happy that you recognised some of my team members’ service which I have passed onto Khaleed and Keziah. I am also appreciative of the areas you have mentioned where you feel we could improve and we will work on that. We look forward to welcoming you back in the near future.

Yours sincerely

Jan Moenkedieck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 1, 2014

the hotel facility was good, not impressive though, and construction was ongoing, treatment of the staff wasn't good they were not welcoming, and not trained well, as what you expect from such luxurious hotel, location I would say not recommended you have spend 15 minutes in jumairah palm every time in and out, let alone any other commuting inside dubai. for the same amount of money you could stay in Jumairah properties, but there you will get the real royal treatment that you expect from luxurious hotels, and for HHonors member stay away they don't really care about you being gold or even diamond,

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this review, February 4, 2014
Dear Abdulkader R

Thank you for taking the time to review us and I am terribly sorry that you had such a disappointing stay with us. I understand that my team was in touch with you since your departure and we hope to redeem your faith in us, and to one day provide you with a great experience that you well deserve. Until then I remain with sincere apologies.

Kind regards

Jan Moenkedieck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Dubai Palm Jumeirah

Address: The Palm Jumeirah, Crescent East | PO Box 24988, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 487 Hotels in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Dubai Palm Jumeirah 5*
Number of rooms: 319
Official Description (provided by the hotel):
Discover the abundance of luxury services and amenities at the stunning Waldorf Astoria Dubai Palm Jumeirah hotel. Occupying a magnificent location on Dubai's iconic Palm Jumeirah, this elegant Dubai resort features an inviting private beach and a wealth of leisure activities, including watersports and tennis. Refresh in one of two temperature-controlled swimming pools or simply stretch out on the soft white sands of the hotel's 200m private beach, which boasts a prime position on the sunniest part of the Palm Jumeirah. The resort features six distinct restaurants and lounges including European fine-casual cuisine at Social by Heinz Beck, South East Asian flavors at LAO, and the modern pool-side bistro Palm Avenue. Escape from the bustling city to the tranquil oasis of the grand Waldorf Astoria Spa. The spa features a lush outdoor garden and offers an array of treatments designed to impart a sense of balance and wellbeing. The supervised Coco's Kids Club offers a variety of activities to ensure your children are kept well entertained while you enjoy some time to yourself. Specially crafted activities aimed to entertain specific age groups include hotel scavenger hunt, arts and crafts sessions, sandcastle building competitions, puppet shows, face painting, and sing-alongs. The expert concierge team at the Waldorf Astoria Dubai Palm Jumeirah is ready to offer suggestions on family-friendly activities, arrange a sight-seeing tour, or book a table at one of Dubai's destination bars or restaurants. HOTEL AMENITIES: 200m Private Beach| 2 Outdoor Temperature-Controlled Swimming Pools & 1 Shaded Baby Pool | Personal Concierge Services | Private Limousine Service | Waldorf Astoria Spa | 8 Meeting & Events Spaces | Tennis Court with Tennis Pro Services | 24-hour Business Center | Fitness Center | 24-hour Laundry & Valet | Supervised Kids Club with Outdoor Playground | Babysitting Services | 24-hour Room Service | Sightseeing Tours ROOM AMENITIES: In-Room Seating Area | 300 Thread Count Sheets | Black-Out Curtains | Clock Radio w/ MP3 Connection| Complimentary Pillow Menu with Non Allergenic Pillows | 42-Inch Flat Panel HD TV| DVD/CD Player | Adjustable Thermostat | Work Desk with Adjustable Lamp| Glowing Light Switches | Night Light | Safe|Walk-In Wardrobe | Ironing Board | Laundry Valet Caddy | Furnished Balcony | Separate Bathtub and Shower | Bathrobe & Bath Slippers | In-Bathroom Television| Separate Toilet Area | In-Bath Telephone | Granite Counter Tops & Vanities| Hairdryer | Hand Held Shower | Rubber Shower Mats | Designer Bathroom Amenities | 24-Hour Housekeeping | Nesspresso ™ Coffee Maker & Tea Making Facilities | Work Desk | High Speed Internet Access | Mini Bar | Daily Newspaper | ... more   less 
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