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“Lot of scope for improvment...” 2 of 5 stars
Review of Rolla Residence

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Rolla Residence
4.0 of 5 Hotel   |   Al Rolla Road | P.O. Box 29490, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #233 of 486 Hotels in Dubai
Bengaluru (Bangalore), India
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Lot of scope for improvment...”
2 of 5 stars Reviewed January 1, 2014

The hotel lacks many features that one expects as standard from these type of hotels. Let us start with the negatives:
1. No Free Wi-Fi even in lobby: Given the current world of Tablets, CellPhones - I think everyone expects Wi-Fi like a basic amenity. I had to pay 120 Dhs for a week of Wifi and that too it worked for one device at a time.
2. No Shuttle Service: Most hotels provide free shuttle services to common areas within Dubai - this hotel offers none.
3. My Package included Breakfast: The food was was very average and the lunch on the day of arrival as well was nothing much to speak about.

Few positives:
1. Hotel Rooms are large and clean.& the staff is friendly.
2. The Hotel itself is located in a place that is very close to the Al Fahidi Metro station and some good restaurants nearby

Overall the lack of Free Wi-Fi and Shuttle Services is a deal breaker for me and I would not opt for this place again.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Sofia, Grad Sofiya, Bulgaria
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed December 16, 2013

Last week i've visited this hotel and my spent time was absolutely bad. I can start list the minuses:
1. There is no transport from hotel to the nearest beach. (WTF?! 3* hotels got this! C'mon...)

2. No free wi-fi - NOWHERE! even reception! (don't blame me because in booking.com there is written --> free wi-fi...You can buy wi-fi for 25 euro for 6 days - one appliance, not whole room...and when my friends bought it it was good enough only in the apartment kitchen.

3. They need 3 days to understood that we are 3 people in one apartment and supply us with coffee.

4. Supplies with shampoo and shower gel was bad too. When we came in room after beach there were 1 shampoo, 1 shower gel and 6 body lotions....

5. Cleanliness was average....although we are 3 men we have woman hair on the floor and restroom...

6. Another annoying thing was the work time of the roof. On the roof there are swimming pool and fitness center. It closed at 13:00PM and open again at 16:00PM. Isn't it worthless? In this free hours for most people it is closed...nice! Ohh... after 16:00PM it close at 21:00....just great!

P.S. I don't recommend this hotel...you can go to 3* hotel with better success and joy... The only good thing was the kindly staff.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dubai, United Arab Emirates
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 21, 2013 via mobile

Hotel is located in the busy bur dubai area. The area also has some notorious(girls) bars n restaurants..but its completely safe. Easy access to metro n supermarkets. Not a posh hotel but value for money. Decent, clean n well located.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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U.K
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 6, 2013

Rolla Residence!
The Hotel has good rooms and average bathroom.
Hotel lobby is average and the pool is on the top.

If you get a good price then, its the best hotel in that area.

Easy to locate.

Its anytime better than the hotel across the road.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
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Durban, South Africa
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 20, 2013

The hotel is not in a very upscale district, but completely safe, clean and convenient. The rooms were spacious and good, with a kitchenette. There are no views to speak of and ours faced a parking lot. But for the price and convenience, we were ok with it. Breakfast was not too grand, with an "Indian section", probably because of their predominantly Indian clientelle. (By the way, I am South African of Indian descent and was still surprised at the choice of meals for a breakfast setting).
We had requested adjoining rooms for our kids, but was told on arrival that that was unavailable. So, our kids had a room diagonnaly across from us.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagos, Nigeria
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 9, 2013

I stayed in this hotel with my wife for seven days. We find the staff to be extremely friendly and courteous. The level of cleanliness is remarkable and above average, however the breakfast provided as part of the booking package was below standard of a 4 star hotel especially in the monotony of food items available. The hotel also failed to provide an airport pickup even though one was assured by email, but the central location of the hotel in Bur Dubai more than made up for this lapse as you would find that the cost of airport taxi to the hotel is far cheaper than the hotel's pick up rate. Above all the greatest asset of this hotel is its location, cheap wifi and the ever friendly and courteous staff.

Room Tip: We got room 118, if you would like street view, this room is not for you, but if you do not need a b...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 6, 2013

i have been stayed in rolla residence on 1st July to 6th July. i can say its worst place ever i have stayed. I have been stayed more than 200 hotels around the world, but its my worst experience with ROLLA. i have give them early check-in request, but they didn't allow me in room even they have availability. some people checkout in front of me, but staff says room s no available. even cleaning service is also third-class, like a refuge camp. they clean my used dished after 2 days and more than 5-6 phone calls request. One day AC stop working in mid night, and they cant find solution. they disturb me 4 times in might and spoil my 45 minutes. they didnt change my room on same night. They give one bath towel per person per day , u know the temperature of DUBAI (u can guess how much time u need to take bath in a day in dubai). I also informed my travel agent to stop selling this hotel.

M/S ROLLA RESIDENCE,
please stop this type of cheap business and stop to cheat travelers, because they pays more than your capacity for stay. AND MY SUGGESTION U GO TO OTHER HOTELS TO SEE THEM HOSPITALITY.

Room Tip: there are many hotels in dubai, "PLEASE LEAVE THIS".
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rolla Residence

Address: Al Rolla Road | P.O. Box 29490, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#178 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rolla Residence 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Rolla Residence Hotel Dubai
Rolla Residence Dubai

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