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“Not the best” 4 of 5 stars
Review of Kempinski Hotel Mall of the Emirates

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Kempinski Hotel Mall of the Emirates
5.0 of 5 Hotel   |   Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #62 of 509 Hotels in Dubai
Certificate of Excellence
Istanbul, Turkey
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Not the best”
4 of 5 stars Reviewed August 30, 2013

This hotel is much more above average, that's why my expectations were very high. However, my 2 night-1 day stay in the hotel was not as perfect as I supposed it would be. The first thing is the room - yes, it was very clean and big enough, however, there was a very strange smell ( may be a kind of a room spray) which I couldn't get rid of even if I opened the windows (and the weather outside was really hot). So staying in the room was really difficult for me (I decide not to change it because of the very short stay). The second is the breakfast - 40$! It is too much.. Next time will not stay here.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, September 1, 2013
Dear kamernur,

Thank you for taking the time to give us your feedback.

We regret to hear that your expectations were not completely satisfy and we hope you will give us a second chance for a better experience.

We hope to welcome you back in the near future.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 30, 2013

I travel all over the world and always stay at the Kempinski when in Dubai. Each time I return (which is 8-10 times a year) I am greeted with 'welcome home' What more can you say
All the staff are superb - the best in any hotel I have ever stayed in - everyone remembers my name. Mr Konstantin, his managers and staff deserve the highest accolades
The accommodation is wonderful - some of the largest rooms and suites in it's class - which is definetely 5 star - the beds are comfortable, the bathrooms exeptional - with full size baths (not the half or three quarter size that is common these days) and a separate shower with seat !!
The K-grill restaurant is very good. Try the Thursday BBQ if you are there on that evening - it is fantastic. The newly refurbished Aspen casual dining venue is extremely good
The Executive lounge is small but comfortable (I undersrtand it is to be refurbished and extended soon) and the staff are superlative. The breakfast and afternoon refeshments are very good.
The meeting rooms are very good with natural light and great service
The only thing I would change about the hotel is to have a greater choice of food in the lounge in the evening and to have the choice of another restaurant
I cannot praise this hotel enough

Room Tip: Push the boat out a little and stay in a corner suite. They are wonderful If you can get one of the...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, September 1, 2013
Dear 477philg,

Thank you very much for taking the time to write such a kind feedback. It is always a pleasure to hear that we can exceed the guest’s expectations.

You will be pleased to know that a new restaurant will be opening soon, adding a fresh touch to our F&B offers.

Thank you once again for your kind comments. We are very much looking forward to welcome you again in the future.

Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
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Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed August 30, 2013

In addition to all one can expect of a Kimpinski hotel, I was impressed by the understanding shown to our situation by Chris at the front desk. Not only did he make our early check out painless but offered assistance for our medical situation. A real asset for the hotel as you return for such service.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, September 1, 2013
Dear JavedAfzal,

Thank you very much for finding the time to write such a kind feedback. We are really sorry to hear that you felt sick during your stay.

It is a pleasure to hear that Chris was a great help during your check-out. Please be assured that we have passed on your comment.

We hope that you are feeling better again and looking forward to welcoming you back.

Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 26, 2013

Been here in transit from Germany in March 2008.
All facilities are of world class. Rooms were uber cool, I could not ask for more! I did not have to go out to get anything. Ultra big bed, luxurious bath, etc. I would visit it again and again!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review, August 27, 2013
Dear AniCV,

Thank you for sharing your lovely feedback on your stay.

We are pleased to hear that your overall stay was wonderful and that our services and facilities exceed to your needs.

We look forward to your next visit to Dubai and to welcome you back in our hotel for more experiences.


Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 13, 2013 via mobile

We were excited to stay at the kempinski mall of the emirates. Immediately we got to our room which was a suite. I checked the bathroom which had a shower cubicle large bath and two sinks. The shower had some ridge like tiling and it was absolutely disgusting because it looked like mold/mildew was on the lower level of the shower it's obviously not cleaned very well. From that we knew we couldn't stay for more than one night. The sheets didn't feel too clean either so we went out had dinner came back really late slept and checked out first thing the next morning without taking a shower. I doubt we'll ever go back.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review, August 15, 2013
Dear Zaitu3,

We would like to thank you for your feedback on our hotel. We appreciate any kind of feedback that we received from all of our guests, which will help us to improve our services and accommodation.

We would like to apologise for the inconvenience that have been caused to you and we deeply regret to hear your disappointment of the level of services that took place during your stay. Please be sure that we have addressed your comment to the respective departments, to prevent such an inconvenience experience to happen again in the future.

It is very upsetting to hear that you had an unpleasant stay with us, please be so kind to email me on my email address at konstantin.zeuke@kempinski.com referring to this review; hoping that we can find the solution to your experience and we will do our best to make it up.

Yours Sincerely,


Konstantin Zeuke,
General Manager, Kempinski Hotel Mall of the Emirates
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Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 9, 2013

I had the pleasure of staying in this wonderful hotel whilst on honeymoon and we were blown away by the excellence of the staff, the wonderful room ( we were given an upgrade on arrival) and the location. Right onto the Mall.
We barely would have needed to leave everything we needed was on our doorstep.
From the moment we arrived until the moment we left, nothing was too much effort for the staff who were so very helpful and kind.
We availed of a package on one of the days to make use of the executive lounge which served breakfast afternoon tea and later a buffet and complimentary drinks.
This is well worth the extra money even one of the days as it was great value.
The pool with pool bar was fantastic. The changing area was very modern luxurious and well equipped. While we were in the mall, they surprised me on returning to my room there was an arrangement of sculpted swans with towels and roses, a bouquet of flowers and rose petals arranged around and in the bath! What a fabulous extra touch.
Any questions we had were answered very promptly and we were sorry to leave, I would live to stay again in the future and I can honestly say I would very highly recommend this hotel for a social stay be it business or pleasure. Thank you!!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, August 12, 2013
Dear LorriMcO,

We appreciate and would like to thank you for taking the time in sharing your lovely feedback of our hotel.

We are happy to hear that you enjoyed your honeymoon in our hotel. We always do our bests to provide the high level of services according to our guests’ expectations and needs. It is such a pleasure to know that we can contribute to make your stay as a great experience.

Appreciative feedback such as yours inspires us to consistently provide the best for our guests.

Once again, thank you and hope to welcome you back in the future.

Yours Sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 9, 2013

Stayed with the family on a trip to Europe, during our leg home. We were very excited to say the least to stay at the Kempinski and arrived at 4.30 in the morning to find that they were under construction. Our expectation to walk through the lobby area, was quickly deflated as we arrived in the basement. We were greeted well by the doorman and ushered to the 11th floor (temporary Reception area). The gentleman there was quite to the point, not really informing us about the hotel, or even apologising for the construction - not his problem, but it's just manners! We slept quite well considering the noise of jack hammers going 24 hours. We were given the opportunity to move but I had already unpacked 4 luggages and with minimal sleep - could not be bothered! We found out is was also Ramadan - hotel is quite pricey for food ($8.30 AUD for a cup of coffee) - thank goodness we had tea / coffee making in our room. The staff we dealt with from cleaning to room service to floor staff (besides one), were very friendly. One sincere mention is to Morgan (the doorman), who my children loved to see and made them feel very comfortable. Thank you! Very convenient to Mall of Emirates which helped with the heat and with it being Ramadan, we could by fast food (unfortunately) and take it back to our room to eat in hiding.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, August 12, 2013
Dear TrvlMama73,
Thank you very much for your comment and taking the time to review our hotel.

Please be assured that the hotel is currently experiencing a range of development to enhance our accommodations and facilities. We regret to hear that it disturbed you.

Please be informed that we have passed your appreciation to Morgan who is a great asset for the hotel and always make sure to welcome our guests with an extra touch.

Thank you once again for your comments, we hope to see you again soon.

Yours Sincerely,


The Hotel Management
Kempinski Hotel Mall of the Emirates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Romantic Hotel in Dubai
#51 Business Hotel in Dubai
#55 Family Hotel in Dubai
#59 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Official Description (provided by the hotel):
With its ideal location next to Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy. ... more   less 
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai

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