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“Excellent Hotel” 5 of 5 stars
Review of Park Hyatt Dubai

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Park Hyatt Dubai
5.0 of 5 Hotel   |   Baniyas Rd | PO Box 2822, Dubai, United Arab Emirates   |  
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Ranked #14 of 499 Hotels in Dubai
Sydney, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed September 16, 2013

I spent 2 nights at this Hotel in august 2013.Having previously stayed at The One and Only Mansions (dubai), The Armani and the Intecontinental at Festival City I prefer the Park Hyatt.I had a Suite,.... But would be very happy with a King Room.Whilst the accommodation is not quite as excellent as the One and Only Mansions I felt the food was far superior.I had a few meals at the standard Buffet Style restaurant and the salads etc were all excellent.

Service was exceptional as expected...in fact better than the One and Only.

I travel through Dubai a lot and will certainly choose this Hotel for future visits.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaChristo, Director of Sales at Park Hyatt Dubai, responded to this review, September 23, 2013
Dear Reviewer, greetings from Park Hyatt Dubai!

We would like to thank you for writing such a positive review on Tripadvisor!

Thank you for recognising Park Hyatt's room product and food & beverage selection as well as the service provided by our team. We will make sure that your comments are shared throughout the hotel. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

Please contact me directly at angela.christodoulopoulou@hyatt.com before your next stay at Park Hyatt Dubai, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments.

Looking forward to welcoming you back soon and kind regards,

Angela Christodoulopoulou
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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908 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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Melbourne
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 16, 2013

This is a top quality hotel, which you would expect from a Park Hyatt. Rooms all appear to be isolated from each other by virtue of the hotel planning and layout. The Thai restaurant provided me with the best Thai meal I have ever eaten, and the breakfast buffet was also very good. Pool is huge.
Staff were very friendly and helpful (again as you would expect, but is not always the case), local English language paper delivered to the room each morning, bowl of fruit in the room each night, fantastic bed.
Only negative was the extremely long driveway into the hotel premises (you need golf buggies to make the trip), so walking in the Dubai heat was difficult or not an option.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaChristo, Director of Sales at Park Hyatt Dubai, responded to this review, September 23, 2013
Dear Reviewer, greetings from Park Hyatt Dubai!

We would like to thank you for taking the time and writing a review on Tripadvisor!

We appreciate your positive comments about the food and beverage selection and the quality of our rooms as well as the attentiveness and friendliness of our team! We will make sure that your comments are shared throughout the hotel.

The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

Please contact me directly at angela.christodoulopoulou@hyatt.com before your next stay at Park Hyatt Dubai, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments.

Looking forward to welcoming you back soon and kind regards,

Angela Christodoulopoulou
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 14, 2013

This hotel is fantastic.
It's so quiet and peaceful, and overlooks the Dubai creek and you can see the Dubai skyline from your room.
The restaurants are quite nice and offer some good food.
Its location is close to everything in Dubai.
The rooms were very clean and spacious.
I would have given it 5 stars except for the 2 things that annoyed me:
1- the mattress was quite hard and gave be a back and shoulder ache the next day
2- the pool looked clean, however it had some dust/sand black residue, and every time you take a dip, you'd come up covered in this black powder

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaChristo, Director of Sales at Park Hyatt Dubai, responded to this review, September 23, 2013
Dear Reviewer, greetings from Park Hyatt Dubai!

We would like to thank you for taking the time and writing a review on Tripadvisor!

We appreciate your positive comments about the hotel’s outdoor surroundings and location as well as our room and food & beverage selection. We will make sure that your comments are shared throughout the hotel.

With regards to the issues you faced concerning the mattress and the swimmng pool, we thank you for bringing the matters to our attention. We have taken note of the issues and will be looking into them further.

Thank you once again for your review and we hope to welcome you back to Park Hyatt Dubai!

Angela Christodoulopoulou
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
95 reviews 95 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 13, 2013

Dubai has some brilliant 5* Hotels and in comparison to a lot of other Worldwide resorts they are probably more like 6*. The Park Hyatt Dubai is VERY good for that part of Dubai and easily matches other Premium resorts close to the beach. It meets all the standards you would expect, surpasses some and never fails to deliver. A very special place and one I hope to visit again.

Honestly - I cannot think of anything to comment on negatively or to recommend they fix

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaChristo, Director of Sales at Park Hyatt Dubai, responded to this review, September 23, 2013
Dear Reviewer, greetings from Park Hyatt Dubai!

We would like to thank you for writing such a positive review on Tripadvisor!

Thank you for recognising Park Hyatt's overall excellence as well as the attentiveness and friendliness of our team. We will make sure that your comments are shared throughout the hotel. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

Please contact me directly at angela.christodoulopoulou@hyatt.com before your next stay at Park Hyatt Dubai, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments.

Looking forward to welcoming you back soon and kind regards,

Angela Christodoulopoulou
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 12, 2013

I visited this hotel in Jan 2013 and it was really amazing: the staff is very friendly, the service is wonderful as well as the cleanliness :)
The pool area is great as well as the whole surroundings of the hotel...

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaChristo, Director of Sales at Park Hyatt Dubai, responded to this review, September 23, 2013
Dear Reviewer, greetings from Park Hyatt Dubai!

We would like to thank you for writing such a positive review on Tripadvisor!

Thank you for recognising Park Hyatt's outdoor facilities and cleanliness as well as the attentiveness and friendliness of our team. We will make sure that your comments are shared throughout the hotel. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

Please contact me directly at angela.christodoulopoulou@hyatt.com before your next stay at Park Hyatt Dubai, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments.

Looking forward to welcoming you back soon and kind regards,

Angela Christodoulopoulou
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Muharraq, Bahrain
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed at the Park Hyatt over the low season of Ramadan and Eid Al-Fitr so it was understandable why there was some maintenance work taking place around the pool during our stay. We were lucky enough to have booked with an agency who offered us a free upgrade to a deluxe room with a sunny terrace that opened directly out towards a view of the Creek. This was very nice indeed, especially seeing the Burj Khalifa in the distance. The bathroom was fantastic, with a large stand-alone bath and spacious seated rain shower. The wardrobe space (with lots of hangers) was also very impressive compared to other hotels. Unfortunately though, the place wasn't very clean. There were cigarette butts on our terrace when we arrived and several stains scattered across the bathroom and bedroom floor. Some of the faults may have been more maintenance requirements than cleaning though, as our sink and bath both had what appeared to be cracked paint (first it appeared dirty), and the magnified mirror had what looked like mould perhaps around the rim. Aside from this though, the room made for a very comfortable stay and a very peaceful nights' sleep. We also enjoyed the very nice selection of Nespresso coffee and teas available, in addition to the fresh fruit each day.

Despite the manual-construction taking place around the pool, the pool area and grounds were very pleasant considering our proximity to Dubai. Staff were also polite and welcoming although many were rather subservient and unsure instead of greeting guests with smiles. Public taxis never cost more than about 60AED and were as cheap as 20AED for the nearby Gold Souq so transport was never an issue with plenty of taxis available wherever you go. The attitude of the public taxi drivers however was a little hit-and-miss, with some simply refusing to take us to where we wanted to go. Alternatively, the hotel also provides private cars who will happily take you wherever you wish to go and wait for your next destination at a reasonable price (200AED for the day), which I would recommend if you have a lot of places you would like to visit in one day.
With regards to food, the poolside menu and drinks were very enjoyable and tasty, although you expect to pay 5-star hotel prices for it. Breakfast however was unfortunately rather disappointing. The cold food selection was mostly made-up of different breads. There was then a selection of cold meats and cheeses which looked ok if you like this, and then only a very small selection of fruits and simple cereals. Cooked food was made to order, which personally I feel is a great idea as it is fresher than food sitting in a buffet. Unfortunately though, the portion sizes of the cooked food were tiny and very stingy, laid out as if they were gourmet and dripping in butter (1 egg, 2 cherry tomatoes, 2 very small pieces of oily potato).

Our stay was pleasant, but unfortunately after recently staying at other 5-star hotels in Bahrain and Oman, I feel there is just a little room for improvement (nearly gave 3-star but feel this may have been a little unfair).

Room Tip: The upgrade over-looking the creek with terrace is certainly worth the extra cost - plus you can enj...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaChristo, Director of Sales at Park Hyatt Dubai, responded to this review, September 10, 2013
Dear Reviewer, greetings from Park Hyatt Dubai!

We would like to thank you for taking the time and writing a review on Tripadvisor!

We appreciate your positive comments about the hotel’s location, room offering and pool bar food and beverage selection! We will make sure that your comments are shared throughout the hotel.

With regards to the breakfast offerings alongside the maintenance requirements and cleanliness in the rooms, we thank you for bringing these matters to our attention. We have taken note of the issues and will be looking into them further.

Thank you once again for your review and we hope to welcome you back to Park Hyatt Dubai!

Angela Christodoulopoulou
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2013

We arrived at 5:30 in the morning, check in was 3pm. We were very tired and amazed that room was available at no extra charge. In our room a fresh pot of hot chocolate and Danish pastries. The room was spotless and all the staff were friendly courteous and helpful. We have stayed at all 3 Hyatt in Dubai, all nice but Park is special. If you want a bit of luxury in lovely surroundings this is it.
I also recommend using the Hyatt gold passport costs nothing( compared to other hotel brands), and points accumulate quickly and are great as a tool to upgrade.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaChristo, Director of Sales at Park Hyatt Dubai, responded to this review, September 1, 2013
Dear Reviewer, greetings from Park Hyatt Dubai!

We would like to thank you for writing such a positive review on Tripadvisor!

Thank you for recognising Park Hyatt's room product and the attentiveness and friendliness of our team as well as our loyalty programme! We will make sure that your comments are shared throughout the hotel. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

Please contact me directly at angela.christodoulopoulou@hyatt.com before your next stay at Park Hyatt Dubai, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments.

Looking forward to welcoming you back soon and kind regards,

Angela Christodoulopoulou
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Dubai

Address: Baniyas Rd | PO Box 2822, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Dubai
#9 Romantic Hotel in Dubai
#13 Business Hotel in Dubai
#14 Luxury Hotel in Dubai
#44 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Park Hyatt Dubai 5*
Number of rooms: 225
Official Description (provided by the hotel):
A luxury waterfront retreat adjacent to the world-famous Dubai Creek Golf and Yacht Club. Situated just minutes away from the city centre, world-class shopping and prime business districts, Park Hyatt Dubai is a haven of tranquil elegance amidst the vibrant city of Dubai. All 225 rooms and suites boast stunning views across Dubai Creek from their balconies or terraces. The hotel is host to six restaurants and bars and the award winning spa Amara. ... more   less 
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Also Known As:
Park Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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