My recent business trip to Dubai was rather unpleasant and disapointing. That being said, the hotel was gracious enough to respond to my guest feedback form and therein offered a potential solution to remidy the faults I had listed. I cannot confirm the effectiveness of the resulting outcome, however it is promising and therefore warrants some credit, details of which I will elude to at the end.
The start of the trip was okay, however the cracks in the hotel chain of communication began right from the start. I was in the process of checking in when I proceeded to ask for a swift pressing service to rejuvinate my suit after travelling. My suit was taken away and I was told that it would be ready within 30 minutes. I made it quite clear for the necessity to stick to the timings as my meeting was taking place within one hour from that time. To cutr a long story short, 45 minutes passed and despite numerous attempts to ascertain the exact whereabouts of my suit from the reception staff, no one seemed to know and all I was told was that the suit was in transit between the reception, the house keeping and my room. Funnily enough, the suit had been in the room the whole time. One might ask why I didn't check in the first place. The answer to that is due to the fact that I was staying in room 4308. That means that I was in the farthest reaches of the vast hotel grounds, therein constituting a 10-15 minute walk to and from the reception.
I was finally able to make the meeting with minutes to spare. We were sat on the first terrace overlooking the marina and by 1730hrs, the drunk expats started rolling in their droves, some of whom almost caused serious injury to themselves whilst attempting to negotiate the long stairwell to the marina bar. Suffice to say, this was not remotely reminiscent of the Dubai I was used to, rather more so of the 'lagerlout' Magaluf I have heard of...
To add insult to injury, the hotel paying guests were subjected to the increased projected vulgarity from the drunkards walking in off the street and making great use of the alcohol at the bar. I was trying to enjoy my glass of red wine with my meal, however the tranquility was regularly interrupted by the free use of swearing and sexual connotations from several areas in the restaurant area. So much so, that at one point a random man got on the stage and began to sing an inebriated rendition of Rod Stewart's 'If you think I'm sexy' whilst exposing his rotund stomach to the increasingly excitable leather skinned 'cougars' dispersed amongst the dining area like hungry lionesses on the prowl. I ended my meal as fast as possible in order to get out the way. I was disapointed as I had specifically chosen a 5 star hotel in order to avoid the usual ramblings on of hotels at the lower end of the scale. I guess one really shouldn't judge a book by its cover.
I could spend a while listing the faults with the hotel from the rooms, the internet connection and the general hotel facilities/grounds, however this would probably not be fair. Mainly due to the fact that I only spent one night at the hotel. Perhaps this was the worst night of them all and I happened to land in the thick of it all. I always try to remain objective and therefore decided to afford the hotel a chance to redeem themselves.
I received an e-mail requesting my time to complete the customer satisfaction servay. I did so, and therein gladly listed the plethora of flaws. To be honest, I did not expect them to read it, let alone act upon it. I was pleasantly surprised to receive a response from the head of hospitality with a very fair gesture of good will as a means to redeem themselves. As expected, the usual apologise were made and I am intrigued to see if they will follow through on their suggested 'solution'.
That being said, I would highly recommend that you consider the following prior to booking with this alleged 5 star hotel.
1) The rooms are spread throughout the hotel on a very large footprint.
2) The 3rd floor is the main/entry floor level, therefore worth considering as the only room option for any disabled guests.
3) Although intermitent, the internet on the grounds is free, however this is not the case for the rooms. Paying guests must pay an additional charge for the 'privilege'.
5) The rooms are not value for money and most certainly do not reflect what you would expect to get in return. Especially in a 5 star hotel.
4) The hotel is worth your while for a short overnight stay, however I highly recommend you consider alternative 5 star hotels for prolonged periods of stay.
5) Be aware of 'Brunch Fridays'. This is the day the embarrassingly drunk expats decide to tarnish the reputation of the rest of us expats...
Be prepared to walk for quite a distance if situated away from the central entry point. Either way...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for taking the time to address the inconvenience you have experienced during your stay at Park Hyatt Dubai during your recent stay.
We will be taking all your comments into consideration for our future improvement plans and we do hope that we will have the opportunity to welcome you back to Park Hyatt Dubai for a much better stay experience.
With kind regards,
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.