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“The most friendly hotel” 5 of 5 stars
Review of Al Murooj Rotana

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Al Murooj Rotana
5.0 of 5 Hotel   |   Al Saffa St. | PO Box 117546, Dubai 117546, United Arab Emirates   |  
Hotel amenities
Ranked #54 of 499 Hotels in Dubai
Certificate of Excellence 2014
melbourne
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
“The most friendly hotel”
5 of 5 stars Reviewed December 5, 2013

I would have to say living out of suitcases and hotel rooms, it such a pleasure to have such an amazing experience from the moment you walk in the front door. Although we were only there for 24 hours, i cant talk highly enough of the staff at the hotel.

They go out of their way to make sure everything ok, and offered us an early check in when we arrived. We paid the extra for the club floor, and had Breakfast, High Tea and Night drinks in the club along with free Wifi. Upon checkout we were asked if everything was ok, and there was nothing i would change. We were given a courtesy car service to the airport.

I suggest if you plan on going to Dubai, this is a must!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Al Murooj Rotana, responded to this review, December 8, 2013
Dear Valued Guest,

I am very pleased to read your positive review from your recent stay with us at Al Murooj Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.

With delight I read that you chose to stay in our Club Rotana and that you were overall impressed with the quality of our hotel and service. Thank you also for emphasizing our culinary offers in our Club Rotana which is highly appreciated.
Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Al Murooj Rotana.

Sincerely,


Ulrike Andorff
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Dubai, United Arab Emirates
Top Contributor
97 reviews 97 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed December 4, 2013

I visited this place for Lunch for 2 days as we were having a meeting in one of their conference rooms. The service at the hotel is a bit average. The buffet lunch choice was limited. The food was good. The dessert choice was slightly better. They do have outdoor seating as well.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peschiera del Garda, Italy
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2013

Perfect location near shopping mall, nice room, great service and amentities!
I enjoyed the pool and work out gym. Staff very friendly and helpful. Everythign worked out perfect during my 4 days stay. Will definitely go back there.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Al Murooj Rotana, responded to this review, December 5, 2013
Dear Valued Guest,

Thank you very much for your very positive review of your recent stay with us at Al Murooj Rotana Dubai.

I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us, especially our gym and pool.

I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and look forward to welcoming you back to Al Murooj Rotana Dubai in the future.

Kind regards,


Ulrike Andorff
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 30, 2013

We stayed 4 nights in last Christmas. The rooms are very clean with reasonable area. Close to Dubai mall with a metro station, it is easy to visit different malls in Dubai. We couldn't have an extra bed because of the high occupancy and therefore it is better to confirm extra requirements in advance. Breakfast was a very nice experience with a wide variety of food. Swimming pool was clean and wide enough to accommodate good number of swimmers.

Room Tip: Rooms at higher floors are better for the view and quieter.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Al Murooj Rotana, responded to this review, December 2, 2013
Dear Valued Guest,

Thank you for posting your review about Al Murooj Rotana Dubai on Trip Advisor following your stay in December 2012.

We are glad to read that you enjoyed our facilities and services and that you especially appreciated the breakfast buffet with its large variety of international and local dishes. However, we regret to learn that during your stay extra beds were unavailable. For your next visit we strongly recommend you order it prior arrival as the number is limited. Thank you for your kind understanding and please accept our apologies for the inconvenience caused.

We look forward to welcoming you back to Al Murooj Rotana and remain with kind regards


Ulrike Andorff
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed November 30, 2013 via mobile

Stayed two nights in the Al Murooj Rotana Suites (not the main hotel, but services apartments next door). Location is great, directly next to Dubai mall and 30min cab ride away from anything (airport, Atlantis etc.). No WiFi available in the rooms. WiFi in the lobby is free for guests...this is what they say. Unfortunately your status as guest vanishes immediately after check-out... I wanted to use WiFi after check-out while waiting for the cab and the reception told me that i need to pay an extra fee for that, irrespective of the fact that i just stayed a couple of nights there. Next time in Dubai will stay in one of the many places that offer free WiFi (even in the rooms)!

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Al Murooj Rotana, responded to this review, December 2, 2013
Dear Valued Guest,

Thank you for your comments about your recent stay at Al Murooj Rotana posted on TripAdvisor.

Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations.

With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused. In general our team shows flexibility and be assured that the matter will be addressed.
Such occurrence does not reflect our usual standards nor our procedures we conduct our business at Al Murooj Rotana Dubai.

May I take this opportunity again to thank you for bringing this matter to our attention, and I sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.

Kind regards,


Ulrike Andorff
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2013

Everything is perfect for me when I stayed 4 nights at Al Murooj Rotana. Great personnel services with a smile, great buffet breakfast plenty selections of food at the restaurant, clean facilities and the biggest shopping mall is just across the road.

Room Tip: I was in a quiet room, huge bed and overlooking the tallest building in Dubai called Burj Khalifa.
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Al Murooj Rotana, responded to this review, December 2, 2013
Dear Valued Guest,

Thank you very much for your very positive review of your recent holiday with us at Al Murooj Rotana Dubai. I am happy to read about your experience with our hotel facilities and services. Thank you for recommending especially our culinary offers which is highly appreciated!

It is very pleasing to read how much you have enjoyed your time with us.

Thank you for taking the time to share your experiences and recommending us on TripAdvisor, and I look forward to welcoming you back to Al Murooj Rotana Dubai in the future.

Sincerely,


Ulrike Andorff
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
54 reviews 54 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 26, 2013

very good hotel to stay, its one of my hotels I always chose to stay, great amazing hospitality, their customer service is really good, specially with new local emarati customer relation they have , clean kneet hotel, and if you are big group or family my advice to book at hotel apartment,huge clean , we didn't know about breakfast timing , we thought it finish at 11 am, actually it was at 10:300, we complain to their customer service the local lady their with her smiley face was very professional & friendly & she solve the problem, they send us the breakfast to the room & for free,
I love the staying my friends too, and this was at the hotel apartments.
sure I'm going to stay their again .

Room Tip: hotel apartment are good if you are with kids,or big family
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UAndorff, Executive Assistant Manager at Al Murooj Rotana, responded to this review, November 28, 2013
Dear Valued Guest,

I am very pleased to read your positive review from your recent stay with us at Al Murooj Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.

With delight I read that you tried both, our Hotel and Suites, and found both excellent in regards to the quality of our facilities and service. Thank you especially on commenting Ms. Yokoba on her good guest service skills. Be assured that your kind feedback will be shared with her.

Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Al Murooj Rotana.

Sincerely,

Ulrike Andorff
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Murooj Rotana

Address: Al Saffa St. | PO Box 117546, Dubai 117546, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in Dubai
#52 Luxury Hotel in Dubai
#56 Business Hotel in Dubai
#72 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Murooj Rotana 5*
Number of rooms: 387
Official Description (provided by the hotel):
The fashionable and distinguished Al Murooj Rotana Dubai is located adjacent to Dubai International Financial Centre and steps away from Dubai World Trade Centre and Exhibitions Centre. Guest rooms and suites are exquisitely furnished and decorated with an eye to sophisticated comfort combined with cutting edge technology. With 10 outstanding Restaurants are just some of the experience that waits to this impeccable destination of choice for today's sophisticated traveler. ... more   less 
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Also Known As:
Al Murooj Rotana Dubai

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