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Arabian Courtyard Hotel & Spa: Traveler Reviews


Arabian Courtyard Hotel & Spa
Al Fahidi Street | P O Box 46500, Dubai, United Arab Emirates
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Traveler Reviews

86% Recommend
4.0 of 5 stars 323 reviews
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By trip type
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[ Date ] [ Rating ]
Crap Service and very small hotel

Arabian Courtyard Hotel & Spa

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1 of 5 stars
Sparklingbeauty 1 contribution
UK,coventry
Aug 17, 2008 | Trip type: Family
1/2 found this review helpful

i booked my holiday with a conning company called southall travel in london first of all that company is ripping people of they charged me well above the required amount i could not back out as i had paid non returnabale depoist.
They recommended me this hotel as i told them i have small children and i need somewhere that is compatable for kids this hotel i would not recommend to families. There are absolutley nothing for children here even though i had booked extra bed for kids i paid for it i still did not get it. It was too hot outside in the afternoon there was nothing for kids to do they got completely bored. Only one cartoon channel that is american one most uk kids dont watch that one.
The hotel is not very big it looks big online. I got misled by the fact it said awarding winning hotel that is completely not true that is just another was of getting innocent families like ours conned. The man manager is very rude and ignorant and does not care what the famiies want. He is very greedy and selfish even though we paid for everything he wants us to pay on top of it. The hotel is not suitable for someone who wants to enjoy their holiday while in dubai.

  • Liked — just free water
  • Disliked — everything service nothing organised
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since June 09, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from SACDubai, Manager
(Management representative)
Sep 8, 2008
Thank you for your feedback and we regret that you feel mislead by your agent. We shall provide your comments to the agent as well. However, please feel to contact me on saqib@arabiancourtyard.com for any further assiatance that you may require.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great location, executive room not worth the extra money

Arabian Courtyard Hotel & Spa

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3 of 5 stars
jetho 8 contributions
Odense, Denmark
Aug 12, 2008 | Trip type: Couples

We loved the setting of the room, very exotic.
We stayed in an executive room on the top floor, but unfortunately we were given a room right under the ventilation compressors which made it extremely noisy. Also, we were looking forward to the executive breakfast, but it was closed during our stay so we had to eat the regular breakfast. Furthermore, evening canapees and drinks were only available during late afternoon, so we never got to take advantage of them. All in all, the executive room upgrade was not worth the money during this stay.
The check-in receptionist was also very rude, however the rest of the staff was really nice and attentative.
All that being said, we enjoyed our stay in the hotel, but mainly because of the location. It's such a cozy neighbourhood and I am sure that other hotels of the same standard are much more expensive.

  • Liked — Location, room
  • Disliked — Check-in service
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lovely hotel

Arabian Courtyard Hotel & Spa

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5 of 5 stars
mezgaski 1 contribution
UK
Aug 10, 2008 | Trip type: Friends getaway

This is a lovely hotel and extremely good value for money. We stayed for 4 nights and thoroughly enjoyed it.

Room was really spacious (although bathroom abit small) with very comfy beds. Water was replenished with no hassle and clean and fluffy towels.

Swimming pool area was very clean although the spa was expensive.

Breakfast was excellent and service in the restaurants was faultless.

Excellent location and a brilliant hotel.

  • Liked — breakfast
  • Disliked — expensive internet
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 18-24
  • Member since August 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Air Con PROBLEM!!

Arabian Courtyard Hotel & Spa

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2 of 5 stars
Zedy 1 contribution
Glasgow
Aug 4, 2008 | Trip type: Couples

Hi,

I recently stayed at the hotel after reading excellent reviews. The hotel is all round great except for the air con.

The air con vents are directly above the pillow cases which is a huge problem. This caused your face to get freezing cold during the night. The problem was so bad that we had to place the pillows in the other side of the bed in order to get some sleep.

Other than this huge design fault the hotel is great in every aspect. It even has a complimentary car service to the airport which is great. The person at the door is very helpful in calling taxis. Excellent restaurants and shopping areas nearby.

  • Liked — Staff
  • Disliked — Air Con in Room
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 04, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Do not stay here if you arrive before check in time!

Arabian Courtyard Hotel & Spa

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2 of 5 stars
mutual79 1 contribution
mutual79
Jul 28, 2008 | Trip type: Family
1/1 found this review helpful

Having stayed at this hotel a few years ago and encountering a positive experience i decided to stay at this hotel again. However within minutes of arriving at this hotel i knew i had made the wrong choice.

Our transfer from the hotel arrived on time. We arrived at the hotel at 6am and check in time was not until 2pm. We were not given any indication of how long it would be until a room would be available.

In addition a welcome drink was not provided neither was any other facility. We sat in reception for the next few hours just waiting until a room would be ready. We were finally given 1 room out of the 2 booked 5 hours later. Despite our non smoking room request, we were given a smoking room with an absolutely putrid smell. However after a long flight, having a room seemed better than not having anything at all.

We were told a second room would be available on the same floor as our first if we waited a few hours longer. After agreeing to this wait, we were later disappointed. Despite having waited until 4pm for our second room, we were not given rooms on the same floor.

The service in the hotel has all deteriorated compared to what was experienced a few years ago. The staff, especially the reception staff were rude and unhelpful.

The quality of the food offered at breakfast was good, however the service from the staff at the restaurant left a lot to be desired.

The sauna and steam room is no longer free. Despite it being a 4* spa hotel, these facilities come at an extra charge.

All in all a bad experience at the Arabian Courtyard and I would not stay here again when coming to Dubai.

  • Liked — convenient location
  • Disliked — poor service
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 25-34
  • Member since June 27, 2005
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Arabian Courtyard Hotel & Spa Also Known As

Address: Al Fahidi Street | P O Box 46500, Dubai, United Arab Emirates