to whom it may concern, from a family in ireland, about the worst hotel we ever stayed at. === On arrival after our long journey from ireland, we stepped into dubai airport, it was beautiful, even though we were tired and jet lagged, it was our first visit to dubai, so not knowing what to do we went to information, to see how to get to our hotel, either by bus or taxi, taxi was recommended, so of we went, after about 20 min we arrived in a part of dubai called deira, it was near the famous gold markets,when we stepped into the foyer we looked at each other, and my heart sank, it was dull and scruffy looking, we filled in some forms and were taken to the lift with our baggage, by the bell boy i would say he was helpful, the lifts were smelly, and scruffy, finally our rooms on 4th floor no 406 and 409, when i opened the door and seen my room i knew i had made a bad mistake,the carpets were disgusting and dirty, so bad you needed to have something on your feet , the tiles were mouldy in the bathroom and you wondered to yourself was it safe to sit on the toilet seat.. the bases of the beds were also very dirty looking, we had booked a double room for ourselfs, and a twin room for our daughters. double room was 2 single beds pushed together, so when you lay in the centre you nearly fell on the floor between the 2 beds. they had given us some sort of heavy blankets, that you were afraid to touch, my wife took at least 1hour before she could get her breath, with the smell in
the room, lights were not working on the walls, by now we were really tired, so sleep was getting the better of us, my wife asked me to close the so called curtains on the veranda, but when i went to do this , i noticed that the lace curtains were missing as well as the runners, all that was there was 2 heavy curtains that were fixed either side of the window, i knew if i went to move these the whole frame holding them would probly break., so we had to sleep first night with no privacy. and people across the road could see clearly into the room. when i lay down i found myself getting very itchy, as if the bed was alive with fleas, this also happened with my wife. after getting up a few times , with scratching myself, we finally fell asleep,, next morning my wife showed me little lumps or bites on her back, i went to front desk and told them about curtains and no wall lights, maintainence man arrrived about 20 mins later, told us he would sort out the curtains, so he used the 2 heavy curtains, and pulled them closed in the middle and joined them with a large pin, this was ok, i thought, this would only be for a short time, but was still like this on the morning of our departure. so we had no veranda or sun during the day. i asked at reception were the pool was located , they told me it was under renovation, so i went for a look, on the top floor, there was a pool ok, with no water, looked like it had not been in use for a few years, actually there were black rubbish bags thrown into the base of the pool, it was totally disgraceful. nothing was matching the photos and the information we had seen on the internet. when we booked this DUMP. the breakfast was very poor, we tried to contact the company we had made the reservation with ,,,, they asked me for my ref no, but the paper with this was locked away with our passports, so it was a waste of time trying to explain, i will be reporting this to the u.a.e tourism board, i know if someone owned a hotel like that , over in ireland, the health people would close it down, thia was meant to be a special holiday as my oldest girl is getting marrried next feb07. so this was our last family holiday . and what a dissapointing one it turned out to be alll because of the hotel we had booked, i have contacted the travel company we booked this through, to see what they have to say, after alll ,,, they are given false information. i left the best bit to last, on thurs we went out around the souks, for a walk, came back to hoel around 11.30 pm, room next to ours had a massage sign over the door, i said to my wife i never noticed this before, and us only next door, next thing some girs, chinese ithink, came to the door and asked my wife and myself if we wanted massage, we both replied no thank you, as we had to pack our cases, as we were leaving for the airport 4 am, well let me put it another way, it was the first time that so many people visited that one room, the 5 days we stayed there/ it was disgusting with my wife and myself one side and my 2 daughters the other side of this room. i will never use this company again, i would safely say it would be better to sleep in one of the parks or even on the street. watch this space later when i will attach photos of this dump, they called it 3 stars, i rate it less than 1 star. never stay here.
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