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“Exceptional.....” 5 of 5 stars
Review of Grosvenor House Dubai

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Grosvenor House Dubai
5.0 of 5 Hotel   |   Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates (The Marina)   |  
Hotel amenities
Ranked #3 of 499 Hotels in Dubai
Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Exceptional.....”
5 of 5 stars Reviewed July 31, 2009

I booked this trip to dubai a bit last minute for a engagement surprise , as ive been to dubai a number of times before i knew what standard to expect having stayed at shangri-la, grand hyatt, royal meridian but this hotel was absolutely outstanding and blew any previous hotel out of the water.
prior to departure (without me knowing) my brother emailed the hotel to let them know the nature of my trip and asked them to enhance my stay in any way they could. expecting a bottle of champagne...... well we got that along with a suite upgrade for the 5 nights and whole load of other goodies. this just added to the already great stay. i could not recommend this hotel enough everything was spot on from the pool staff, room service, the restaurants.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this review, August 9, 2009
Dear Guest,

Thank you for taking the time to write a review of the hotel on Trip Advisor.

We were really happy to hear that you enjoyed your stay with us at Grosvenor House, and that to date this has been you best hotel experience in Dubai.

It was a pleasure to look after you during your special occasion and hope that you will return when celebrating future anniversaries.

Your review will be shared with all of our team, so thank you for taking the time to write.

We look forward to welcoming you back in the not too distant future.

Kind regards,
Mark K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,886 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (669)
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London
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 27, 2009

Let me tell you I am the the wort hotel guest my expectations are very high and when I pay high prices I feel that its right to want the best. This hotel does everything. The reason why is they have shipped in staff from Thailand and the Philippines where they know how to treat guests which is what you want. Friendly staff great service Bvlgari and Molton brown toiletries. Fantastic Indian restaurant in hotel plus Buddha bar.. They also give you cold towels by the pool and ice drinks which is great.. Highly recommend one of the best hotels i have ever visited and I have been to some of the best. By the way Its nicer than the Meridian as a business hotel so few children but you also have access to their pool.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this review, July 30, 2009
Dear Guest,

Thank you for taking the time to write a review of Grosvenor House on Trip Advisor.

We were delighted to hear that you enjoyed your stay with us.

Your comments with regards to the service as well as the friendliness of the staff with certainly be shared with our team.

It was also a pleasure to see that you were able to experience a number of our signature restaurants as well being able to spend some time relaxing on our pool deck on the 4th floor of the hotel.

Thank you once again for your time and we look forward to welcoming you back in the not too distant future.


Kind regards,

Mark K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederiksberg, Denmark
Top Contributor
65 reviews 65 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
217 helpful votes 217 helpful votes
4 of 5 stars Reviewed July 26, 2009

I'm 30, male, and was alone before heading to Afghanistan. I wanted a hotel that was under 300$ (their site is cheaper than expedia, etc), clean, and a last piece of simple luxury before heading to the dry jungle. I needed a godo concierge, lots of internal space to get lost in, and staff who let me hang around, and help me get a visa, taxis, and faxes, etc. I also wanted great food. All of this was met with bang on furor!

HOWEVER, the hotel is bang in the middle of a construction site. Not an issue really, but it is. The building's shadow BLOCKS THE SUN after about 1pm every day. This is mildly off set by the intuitive and epic pool-side staff and surprise amenities.

THE BREAKFAST is LEGENDARY. Choose a country, choose a style of cheese, eggs, or any fruit found by Adam and Eve, sushi, nuts, even bacon, and you're on the right track.

The access to the Meridien2 across the construction site is great as it's beachside and the shuttle avoids the construction.

The staff have all been there for years- and that is what makes it all worth it at the end of the day. Loyalty means something.

  • Stayed June 2009, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this review, July 28, 2009
Dear Sir,

Thank you for taking the time to write a review of Grosvenor House on Trip Advisor.

It was a real pleasure to read that you enjoyed your stay with us at the hotel, finding it an ideal location to visit prior to your departure for Afghanistan.

I am grateful about your comments with regards to staff, service and their loyalty. I will be sure to share these with the team.

With regards to the construction surrounding the hotel, your constructive comments are appreciated. Dubai Marina is an ever evolving landscape which we do aim to advise our guests prior to their arrival. The entrance to the hotel with the construction of a flyover is weeks away from completion which will allow us to landscape the area. The other two projects on the two sides of the hotel continue to be constructed, however strict noise regulations over night are in place.

Thank you once again for taking the time to write a review and we hope to be of service on your return.

Kind regards,
Mark K
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nz
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2009

We stayed at Grosvenor House Dubai for 4 nights in May and were were blown away with our room after being upgraded.We couldnt fault the service,the fruit and cake each day,slippers by bed,the rose at night and chocolates,the breakfasts were fantastic, all added to a very happy stay.We overlooked the building site on Marina side but never heard any noise from construction and my husband being in the trade watched out the window untill Id drag him away.Would definately stay again.We loved the pillows and duvets so light.Thankyou for wonderfull memories,best hotel weve stayed in and weve travelled the world.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this review, July 26, 2009
Dear Guest,

Thank you for taking the time to write a review of Grosvenor House on Trip Advisor.

We were really pleased to hear that you enjoyed your stay at the hotel.

It is good to know that the room was comfortable and that you were not disturbed by any noise outside the hotel.

Thank you once again for taking the time to rate us.

Kind regards,
Mark K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leyland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2009

Stayed for 2wks and loved every minute, this was our 5th time at this hotel and it just gets better

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this review, July 26, 2009
Dear Guest,



Thank you for taking the time to a review on Trip Advisor.

We were delighted to hear that you enjoyed your two weeks vacation with us and appreciate your continued loyalty and patronage.

Thank you once again for taking the time to rate us and we look forward to welcoming you back in the not too distant future.

Kind regards,
Mark K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 16, 2009

Before you book be aware that three sides of the hotel are construction sites - yes right outside your window they are building new roads and metro stations. You will get no rest and will not be able to sit on the balcony because of the dust and noise. The hotel itself must be writing all these excellent reviews because you cannot possibly enjoy your stay without commenting on the building works. Remember that Dubai is the world's best at s;pinning its public relations (read lies) and will conveniently forget to tell you about this little oversight.

  • Stayed July 2009, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 15, 2009

My partner and I recently stayed at Grovesnor House for four nights. I am not one who has enjoyed travelling in the past but this hotel was truly amazing. The staff were so very attentive and genuinely friendly and the hotel was beautiful in every way. The attention to detail in the decor and the standard of service was impeccable. I was delighted with the numerous treats provided by the hotel daily ; inspirational quotes, roses, chocolates and food what more could a lady want! it really made you feel special. The room service was also fabulous, on two occasions we ordered a snack and it came like a three course meal. It was as if they had thought of everything in this hotel. They even had english plugs in the rooms!

I cannot wait to vist this hotel again! It was a very relaxing place, the spar was so plush, candles and petals galore, I did not want to come home.

Thankyou to all the staff!

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrosvenorHouseDubai, Hotel Manager at Grosvenor House Dubai, responded to this review, July 21, 2009
Dear Guest,

Thank you for taking the time to write a review of Grosvenor House on Trip Advisor.

We were delighted to hear that you enjoyed your stay with us and that you found the staff to be attentive and friendly. I will be sure to share your feedback with our team.

Thank you for taking the time to rate us and we look forward to welcoming you back in the not too distant future.

Kind regards,
Mark K
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grosvenor House Dubai

Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubai
#2 Family Hotel in Dubai
#3 Spa Hotel in Dubai
#3 Luxury Hotel in Dubai
#3 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, sauve elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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